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Customer Service Operations Associate Jobs in Spring Valley, NY

Claim Health

Operations Associate

New York, NY · On-site

$70K - $100K/yr

Operations Associate Location: NYC (In-Person) Compensation: Competitive salary + meaningful equity ... You'll sit at the intersection of customer success, product, and engineering - owning ...

Saks OFF 5TH

Operations Associate

New York, NY · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Experience executing warehouse duties within a retail, customer service, or sales environment

Hebrew Public

Operations Associate

New York, NY

The Operations Associate ensures that essential systems run smoothly so teachers can teach and ... customer service to all stakeholders. * Main office duties include reception, printing & copying ...

ALO

Operations Associate (Part-Time) - Soho

New York, NY · On-site

$17 - $23/hr

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

Naturalvert

Operations associate

Hawthorne, NJ · On-site

A successful operations associate should be highly organized and have a versatile skill set to ... customer inquiries. • Assist in monitoring production quality to ensure it meets company ...

NBT Bank

Operations Associate

New York, NY · On-site

$18.50 - $22.58/hr

Pay Range: $18.50 - $22.58 NBT Operations Associates are an integral part of providing excellent ... Professional and / or customer service experience preferred Skills and Abilities: * Ability to ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Spring Valley, NY

Customer Service Operations Associate information

See Spring Valley, NY salary details

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How much do customer service operations associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer service operations associate in Spring Valley, NY is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are popular job titles related to Customer Service Operations Associate jobs in Spring Valley, NY?

For Customer Service Operations Associate jobs in Spring Valley, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Operations Associate jobs in Spring Valley, NY look for?

The top searched job categories for Customer Service Operations Associate jobs in Spring Valley, NY are:

What cities near Spring Valley, NY are hiring for Customer Service Operations Associate jobs?

Cities near Spring Valley, NY with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Spring Valley, NY as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,187 per year, or $26.1 per hour.

Operations Associate

Claim Health

New York, NY • On-site

$70K - $100K/yr

Full-time

Re-posted 17 days ago

Job description

Operations Associate
Location: NYC (In-Person)
Compensation: Competitive salary + meaningful equity
Stage: YC-backed, early-stage
About Claim Health
Claim Health is the AI Revenue Platform for Post-Acute Care.
With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.
We're building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.
About the Role
We're hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.
You'll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.
What You'll Do
Build & Scale Operational Processes
  • Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
  • Document and standardize processes through SOPs, playbooks, and internal tooling
  • Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

Metrics & Operational Insight
  • Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
  • Build dashboards and lightweight analyses to inform product and operational decisions
  • Use data to identify trends, surface risks, and prioritize improvements

Customer-Facing & Implementation Work
  • Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
  • Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
  • Gather customer feedback and translate it into actionable operational or product enhancements

Cross-Functional Execution
  • Support customer implementations from kickoff through go-live and steady state
  • Partner closely with product and engineering to operationalize new features and workflows
  • Serve as the connective tissue between customers and internal teams to ensure smooth execution
What We're Looking For
  • 1-3 years of experience in:
    • Management consulting, operations, or strategy roles, or
    • Product operations / operations roles at an early-stage startup
  • Strong process-building instincts-you enjoy creating structure where none exists
  • Analytical mindset with comfort defining and managing key metrics
  • Experience working directly with customers and owning outcomes end-to-end
  • Clear, concise written and verbal communication skills
  • Ability to thrive in fast-paced, ambiguous environments
  • High ownership mentality and bias toward action
Nice to Have
  • Experience with healthcare operations, claims, billing, or revenue cycle workflows
  • Experience supporting SaaS onboarding or implementations
  • Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
  • Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
  • Experience working closely with product and engineering teams
Why Join Claim Health
  • Real impact: Your work affects mission-critical operations and financial outcomes
  • Ownership: Meaningful equity and influence over the platform's direction
  • Hard problems: Complex systems, real constraints, no toy use cases
  • Speed: Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
  • Culture: Low ego, high standards, deep respect for craft
  • Fun One of the most important things we screen for is can you laugh with us.

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