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Customer Service Operations Associate Jobs in Spring Valley, NY

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Operations Associate

New York, NY · On-site

$70K - $100K/yr

Operations Associate Location: NYC (In-Person) Compensation: Competitive salary + meaningful equity ... You'll sit at the intersection of customer success, product, and engineering - owning ...

Via

Strategy & Operations Associate Principal

New York, NY · On-site

$85K - $115K/yr

As a Strategy & Operations Associate Principal, you'll play a key role in empowering and enabling ... customer-facing * Create and implement online service solutions for new and existing lines of ...

Via

Strategy & Operations Associate Principal

New York, NY · On-site

$85K - $115K/yr

As a Strategy & Operations Associate Principal, you'll play a key role in empowering and enabling ... customer-facing * Create and implement online service solutions for new and existing lines of ...

Saks OFF 5TH

Operations Associate

New York, NY · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Experience executing warehouse duties within a retail, customer service, or sales environment

Naturalvert

Operations associate

Hawthorne, NJ · On-site

A successful operations associate should be highly organized and have a versatile skill set to ... customer inquiries. • Assist in monitoring production quality to ensure it meets company ...

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How much do customer service operations associate jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for customer service operations associate in Spring Valley, NY is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What job categories do people searching Customer Service Operations Associate jobs in Spring Valley, NY look for? The top searched job categories for Customer Service Operations Associate jobs in Spring Valley, NY are:
What cities near Spring Valley, NY are hiring for Customer Service Operations Associate jobs? Cities near Spring Valley, NY with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Customer Experience & Operations, Associate

Customer Experience & Operations, Associate

F. Schumacher & Co.

Passaic, NJ • On-site

$60K - $70K/yr

Full-time

Posted 18 days ago

Job description

Job Description: Customer Experience & Operations, Associate
Reports To: President, Paramount Prints
Location: In-person, Passaic, NJ
Position Type: Full-Time, Exempt
Position Overview
Who we are
Paramount Prints, a proud subsidiary of F. Schumacher & Co., isn't just a workshop - it's where creativity and craftsmanship meet. We're an in-house hand-screened and digital printing studio operating across two facilities: our Brooklyn Navy Yard location, dedicated to digital production, and our Passaic, New Jersey facility, where both hand-screened and digital production take place. We oversee every step of the production process firsthand - from screen making and file work to managing raw materials, printing, new product development, and shipping and receiving - primarily serving our parent company and third-party B2B customers. This end-to-end supervision allows us to maintain an eco-friendly process while ensuring unparalleled design flexibility and superior quality control. We pride ourselves on our custom, hands-on approach, adjusting and refining at every step to guarantee the best possible outcome for our clients.
Who you are
A detail-oriented and dependable executor who takes pride in keeping things accurate and moving. You are organized, responsive, and clear in your communication, and you understand that in a production environment, every detail matters. You follow through without being chased, flag problems early, and are eager to learn the rhythms of our craft environment.
What you'll own
  • Customer communications across the order lifecycle, serving as a reliable point of contact for the procurement and operations teams of our client accounts. You provide timely, accurate updates on order status and delivery timelines, and escalate promptly when something changes.
  • Order entry and data accuracy, entering client purchase orders into the system, verifying details against source documents, and flagging discrepancies before they reach the production floor.
  • Invoice preparation and follow-up, generating timely invoices for completed orders, ensuring they reflect what was produced and shipped, and supporting resolution of any billing questions from clients to accelerate revenue recognition and ensure seamless customer experience
  • Cross-functional coordination support,working alongside the Director of Production Planning, Production Manager, and Shipping Manager to relay accurate information on order status, priorities, and delivery timelines between internal teams and clients.
  • Facility and administrative operations support, assisting with the day-to-day administrative tasks that keep the Passaic facility running, including facility maintenance and coordination of routine operational needs.
  • Account and order record maintenance, keeping client account information, order histories, and contact details current and accurate in the system, supporting onboarding of new accounts as directed.

Qualifications:
  • 1 to 3 years of experience in customer service, order coordination, or operations support, ideally in a B2B or manufacturing environment
  • High attention to detail and a systematic approach to data entry, tracking, and follow-up
  • Clear and professional written and verbal communication, comfortable corresponding with client contacts at procurement and operations level
  • Proficiency with standard business tools including email, spreadsheets, and shared file systems; interest in using AI to improve productivity
  • Reliable and organized; able to manage multiple open orders or tasks simultaneously without losing accuracy
  • Collaborative and low-ego; comfortable asking questions and escalating when needed

Nice to have:
  • Exposure to order management or ERP systems in a prior role
  • Familiarity with invoicing or basic accounts receivable processes
  • Bilingual in English and Spanish

Salary Range
$60,000-$70,000 USD

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