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Customer Service Operations Associate Jobs in Somerville, MA

Cubesmart

Store Operations Associate

Canton, MA · On-site

$19 - $21/hr

  • Medical

  • Retirement

  • PTO

This includes skills in both customer service and property maintenance. The Store Operations Associate is responsible for two key areas: Customer Service * Developing customer relationships by ...

Eastern Bank

Operations Associate I (Watertown)

Watertown, MA · On-site

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Eastern Bank

Operations Associate I (Watertown)

Watertown, MA

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Visterra

Operations Associate & Receptionist

Waltham, MA · On-site

$30 - $36/hr

Operations Associate & Receptionist The Operations Associate & Receptionist is responsible for ... Coordinate with vendors related to office services, maintenance, supplies, and facilities needs.

CloudKitchens

Facility Operations Runner

Roxbury, MA · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

CloudKitchens

Facility Operations Runner

Boston, MA · On-site

$17 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

CloudKitchens

Facility Operations Runner

Roxbury, MA · On-site

$17 - $20/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

Carmax

Business Operations Associate - Full Time

Boston, MA · On-site

$17.40 - $36.90/hr

  • PTO

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Somerville, MA

Customer Service Operations Associate information

See Somerville, MA salary details

$10

$28

$55

How much do customer service operations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service operations associate in Somerville, MA is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Somerville, MA? For Customer Service Operations Associate jobs in Somerville, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Somerville, MA look for? The top searched job categories for Customer Service Operations Associate jobs in Somerville, MA are:
What cities near Somerville, MA are hiring for Customer Service Operations Associate jobs? Cities near Somerville, MA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,357 per year, or $28.1 per hour.

Store Operations Associate

Cubesmart

Canton, MA • On-site

$19 - $21/hr

Full-time

Medical, Retirement, PTO

Re-posted 5 days ago

CubeSmart rating

6.9

Company rating: 6.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

5th of 29 rated removal and storage companies

Job description

Overview:

 At CubeSmart, our culture makes the difference.

When we say it’s what’s inside that counts, we are saying “you count”

Responsibilities:

What CubeSmart Self-Storage offers:

  • Work/Life Balance That Works for You – Enjoy primarily daytime hours with the potential for Sundays off, giving you more time for what matters most.
  • A Culture You’ll Want to Be Part Of – Be part of a company that invests in its teammates, with real opportunities to grow and advance across the U.S.
  • Competitive Pay from Day One – Start strong with a competitive hourly rate that reflects your value.
  • Time Off That Grows with You – Earn Paid Time Off throughout the year, with more rewards the longer you stay.
  • Shape Your Financial Future – Build towards retirement and take advantage of a generous 401(k) match.
  • Benefits That Support Your Life – Access to affordable medical plans plus annual employer contribution to your Health Savings Account up to $1,200 for a family.

In your role at CubeSmart Self-Storage, you will be required to manage and maintain stores within your district. This includes skills in both customer service and property maintenance.

The Store Operations Associate is responsible for two key areas:

 

Customer Service

  • Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
  • Interacting face to face with customers, providing excellent service, and building rapport.
  • Meeting monthly sales goals and metrics.
  • Walking the property to perform daily operational tasks including lock checks and showing units to customers.
  • Working both independently and on a team renting self-storage units, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.

Property Maintenance

  • Physical requirements include daily walks of the property, cleaning the units and the store grounds, opening, and closing of the storage doors (up to 50 lbs.)
  • Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar activities.
  • Keeping a clean and safe storage facility to ensure conditions meet company guidelines (i.e., clean restrooms, neat landscaping and parking areas, storage doors that are clean and tidy, and neat decluttered office space.)

You’ll love working here because:

YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US

Qualifications:

Job Requirements:

  • A positive and outgoing personality with a passion for helping people.
  • Experience in delivering high quality customer service to a diverse customer market.
  • A self-driven mindset with strong operational focus.
  • Basic computer skills including MS office products.
  • You must have the ability to work Saturdays.
  • Access to a personal vehicle, a valid driver’s license, and up-to-date insurance are required.
  • While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
  • Candidates must be authorized to work in the U.S. without the need for current or future sponsorship.

Compensation: $19.00 - $21.00 per hour depending on experience plus bonus opportunities

*Some locations may require Sunday hours.

We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

What CubeSmart employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CubeSmart

Sourced by ZipRecruiter

At CubeSmart, we're intentional about culture. You can experience it everywhere from our mission statement of "genuine care" to our "It's What's Inside That Counts" tagline to calling each other "teammates" rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry. CubeSmart's award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example. If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

Industry

Warehousing and storage

Company size

5,001 - 10,000 Employees

Headquarters location

Malvern, PA, US

Year founded

2004

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