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Customer Service Operations Associate Jobs in Somerville, MA

Wolters Kluwer

Manager, Customer Service Operations

Waltham, MA · On-site

$76K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...

New

Wolters Kluwer

Manager, Customer Service Operations

Waltham, MA · On-site

$76K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...

New

Wolters Kluwer

Manager, Customer Service Operations

Waltham, MA · On-site

$76K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily ...

New

McKinsey & Company

Associate - Service Operations

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Consulting Associate - Service Operations Job ID: 100701 * Atlanta * Austin * Boston * Chicago ... customer experiences and field services. Working alongside clients and other McKinsey colleagues ...

Eastern Bank

Operations Associate

Medford, MA

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Eastern Bank

Operations Associate

North Andover, MA

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Eastern Bank

Operations Associate

Medford, MA · On-site

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Eastern Bank

Operations Associate

North Andover, MA · On-site

$24.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

JCPenney

Operations Associate - Northshore Mall

Peabody, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Operations Associate's role is to create an outstanding customer experience by performing ... Customer Service - You're maneuvering around the store at a fast pace, working with all the latest ...

ALO

Operations Associate (Part-Time) - Seaport

Boston, MA · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

The Operations Associate will work closely with the Operations & Visual Management team in ... Passion for customer service and delivering exceptional experiences * Self-motivated with a desire ...

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Showing results 1-20

All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Somerville, MA

Customer Service Operations Associate information

See Somerville, MA salary details

$10

$28

$55

How much do customer service operations associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer service operations associate in Somerville, MA is $28.06, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $29.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Somerville, MA? For Customer Service Operations Associate jobs in Somerville, MA, the most frequently searched job titles are:
What job categories do people searching Customer Service Operations Associate jobs in Somerville, MA look for? The top searched job categories for Customer Service Operations Associate jobs in Somerville, MA are:
What cities near Somerville, MA are hiring for Customer Service Operations Associate jobs? Cities near Somerville, MA with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Somerville, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $58,357 per year, or $28.1 per hour.

Manager, Customer Service Operations

Wolters Kluwer

Waltham, MA • On-site

$76K - $133K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Wolters Kluwer rating

9.0

Company rating: 9.0 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

32nd of 243 rated software companies

Job description

About the Role:
The Manager - Customer Service Operations will lead a dedicated team to deliver outstanding customer service by optimizing processes and performance. In this impactful role, you will manage daily operations and be accountable for achieving departmental goals. Your initiatives will enhance the efficacy of our customer interaction processes, contributing significantly to customer satisfaction and loyalty.
Responsibilities:
Manage a team of professionals within the customer service department and oversee daily operations.
Ensure departmental performance aligns with organizational objectives by monitoring KPIs.
Implement strategies for process improvements and operational efficiencies.
Work with other departments to align customer service strategies and practices.
Plan and allocate resources effectively to meet service demands.
Handle escalated customer issues and ensure timely resolutions.
Lead projects aimed at enhancing customer service operations.
Mentor and develop team members to achieve their full potential.
Ensure departmental activities comply with regulatory standards.
Provide ongoing feedback to team members to drive improvement and performance.
Skills:
Leadership: Demonstrated ability to lead and motivate a team.
Operational Knowledge: Deep understanding of customer service operations and best practices.
Data Orientation: Strong capability in data analysis to drive operational decisions.
Problem-Solving: Effective in identifying and resolving complex issues.
Effective Communication: Excellent communication skills for managing teams and collaborating with other departments.
Project Management: Competent in leading projects and driving them to successful completion.
Technological Savvy: Skilled in using customer service and performance-tracking software.
Training and Development: Ability to train, mentor, and develop team members.

*This role operates under a hybrid work model. Candidates located within a 50-mile radius of a Wolters Kluwer office are required to work from the office at least eight (8) days per month.*

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$76,200.00 - $133,650.00 USDThis role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.

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