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Customer Service Operations Associate Jobs in Rochester Hills, MI

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

As an Operations Associate , you'll be the backbone of the store-ensuring smooth, efficient ... Deliver exceptional service Support the team in creating outstanding client experiences and ...

Background in customer-facing operations or technical support environments, with a strong customer-service mindset. Everforth Apex is a world-class IT services company that serves thousands of ...

... Associates Degree in Electronics. 2. Depending on level and area of specialty, one to two years ... Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology ...

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Customer Service Operations Associate information

See Rochester Hills, MI salary details

$8

$23

$46

How much do customer service operations associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer service operations associate in Rochester Hills, MI is $23.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Operations Associate, and why are they important?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by Customer Service Operations Associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a Customer Service Operations Associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What job categories do people searching Customer Service Operations Associate jobs in Rochester Hills, MI look for? The top searched job categories for Customer Service Operations Associate jobs in Rochester Hills, MI are:
What cities near Rochester Hills, MI are hiring for Customer Service Operations Associate jobs? Cities near Rochester Hills, MI with the most Customer Service Operations Associate job openings:

Director, Field Service Operations

Champion Homes

Troy, MI โ€ข Remote

Full-time

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

The Director, Field Service Operations plays a key operational leadership role within Champion's national service organization. This position executes the field-service components of Champion's customer-first strategy by leading and influencing regional field operations, driving contractor performance, optimizing dispatch workflows, and advancing adoption of new field technology solutions.

The Director partners with the corporate Service Operations, manufacturing plant, field, and regional service teams, and cross-functional leaders to ensure consistent, high-quality homeownership experiences supported by responsive, digitally enabled field operations.

Key Responsibilities

Field Service Operations Leadership

  • Lead dayโ€‘toโ€‘day field service operations for a defined portion of the U.S., ensuring high-quality and timely customer resolution.
  • Establish consistent field execution standards that align with national protocols, KPIs, and escalation frameworks defined by the VP.
  • Partner closely with plant service teams, regional leaders, and stakeholders to ensure alignment and rapid issue resolution.
  • Monitor regional and field performance metrics, identifying root causes and driving corrective action with a focus on field execution.

Dispatch Optimization & Contractor Network Management

  • Optimize dispatch workflows to improve cycle times, scheduling accuracy, and cost-to-serve.
  • Redesign and manage the contractor ecosystem, improving quality, accountability, and customer outcomes.
  • Develop contractor scorecards, onboarding processes, and performance expectations aligned with national standards.

Field Technology & Change Management

  • Lead planning, piloting, and scaled adoption of mobile/tablet workflows, digital forms, and next-generation service platform features deployed by IT and VP leadership.
  • Ensure field teams are trained, equipped, and supported in using new digital tools.

Collect feedback from the field to inform platform improvements and continuous enhancement.

Service Culture & Team Development

  • Promote Champion's nationwide service culture rooted in accountability, empathy, speed, and transparency.
  • Mentor and develop field service supervisors, contractors, & potential internal candidates in partnership with the VP.
  • Support talent evaluation for critical roles, including high-potential internal talent currently being considered for other functions.

Cross-Functional Collaboration

  • Partner with corporate Service Operations, Legal, Regional Vice Presidents, and manufacturing facilities plant leaders and service to align on audits, quality, continuous improvement initiatives, and performance standards.
  • Collaborate with Sales, Manufacturing, Construction, and Product teams to address systemic issues impacting service performance.
  • Provide actionable field and operational insights to support strategic decisionโ€‘making, national service initiatives, and upstream process improvements.

Success Measures

  • Improve homeowner satisfaction through faster response times and higher firstโ€‘timeโ€‘fix rates
  • Reduce service cycle time and total costโ€‘toโ€‘serve through optimized dispatch and contractor performance
  • Increase adoption of digital field tools and standardized workflows
  • Strengthen contractor accountability and field execution consistency
  • Develop a strong pipeline of field service

Qualifications

  • 10+ years of total career experience in manufactured housing, related field, or field service including leadership.
  • Strong track record leading geographically dispersed field teams.
  • Experience with dispatch optimization, contractor management, and service workflow design.
  • Working knowledge of mobile field technology and proven capability driving adoption in field environments.
  • Strong communication, operational problem solving, project management and cross-functional partnership skills.

Education and/or Experience

  • Associate's degree (A. A.) or equivalent from two-year college or technical school and ten+ years related experience and/or training; or equivalent combination

This is a remote role based in the U.S. The position requires travel up to 75%.

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.


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