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Customer Service Operations Associate Jobs in Park Ridge, IL

Salt

Customer Service Operations Manager

Chicago, IL · On-site

$138K/yr

Regional Customer Service Operations Manager Location: Chicago, IL (Hybrid) Travel: Up to 50% We are partnering with a global leader in industrial automation to identify a Regional Customer Service ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

Customer Operations Associate I Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to ...

Loop

Customer Operations Associate I

Chicago, IL · On-site

$60K - $65K/yr

About Loop Loop is industrializing services through AI, starting with one of the world's most ... The Customer Operations Associate is directly responsible for driving automation, optimizing ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $135K/yr

The Service Operations Manager is responsible for associate development, labor planning, workload management, customer support escalation, inventory coordination, and continuous improvement of ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

The Service Operations Manager is responsible for associate development, labor planning, workload management, customer support escalation, inventory coordination, and continuous improvement of ...

Crateandbarrel

Operations Associate

Northbrook, IL · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

Crateandbarrel

Operations Associate

Northbrook, IL · On-site

As a C&B Operations Associate, you will play a vital role in maintaining an efficient stockroom and ... Possess and demonstrate excellent service and company standards in selling, customer service ...

ULINE

Finance Operations Associate

Glenview, IL · On-site

Finance Operations Associate Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Do you have strong customer service skills and an interest in finance? As a Finance Operations ...

ULINE

Finance Operations Associate

Waukegan, IL

Finance Operations Associate Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Do you have strong customer service skills and an interest in finance? As a Finance Operations ...

Kith

Operations Associate

Chicago, IL · On-site

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... store customer service. * Display expert product knowledge of product, company history, company ...

Kith

Operations Associate

Chicago, IL

$18 - $19/hr

The Kith Operations Associate is responsible for the flow of merchandise from the central point of ... store customer service. * Display expert product knowledge of product, company history, company ...

Saks OFF 5TH

Operations Associate

Chicago, IL · On-site

We are seeking a motivated and creative Operations Associate to oversee merchandise displays and ... Experience executing warehouse duties within a retail, customer service, or sales environment

La Casa Norte

Operations Associate

Chicago, IL

$18.55 - $19.06/hr

La Casa Norte's mission and philosophy of service is to impact the social issues of homelessness at the individual and community levels. The Operations Associate plays a critical role in maintaining ...

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Customer Service Operations Associate information

See Park Ridge, IL salary details

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How much do customer service operations associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer service operations associate in Park Ridge, IL is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What are popular job titles related to Customer Service Operations Associate jobs in Park Ridge, IL? For Customer Service Operations Associate jobs in Park Ridge, IL, the most frequently searched job titles are:
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Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Park Ridge, IL as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $52,620 per year, or $25.3 per hour.

Customer Service Operations Manager

Salt

Chicago, IL • On-site

$138K/yr

Other

Posted 5 days ago

Job description

Regional Customer Service Operations Manager


Location: Chicago, IL (Hybrid)

Travel: Up to 50%


We are partnering with a global leader in industrial automation to identify a Regional Customer Service Operations Manager who will serve as the primary operational leader for a portfolio of strategic key accounts. This position combines after-sales leadership, customer relationship management, and service operations, ensuring customers maximize the performance and reliability of their automated systems.


This is a highly client-facing role where success is measured by operational excellence, customer satisfaction, and the ability to build trusted partnerships with some of the company's most important customers.


What You'll Do

  • Serve as the primary operational partner for strategic key accounts, building strong, long-term customer relationships.
  • Own the complete after-sales service experience, ensuring customers achieve maximum system performance and operational success.
  • Lead regional service teams, including Resident Engineers, Field Service Engineers, Technical Support, and Service Coordinators.
  • Manage customer escalations and proactively resolve complex operational and technical challenges.
  • Review operational KPIs with customers, identify opportunities for improvement, and develop action plans that drive measurable results.


What We're Looking For

  • 7+ years of experience in After Sales, Customer Service Operations, Technical Services, Field Service Management, Industrial Automation, Intralogistics, or Material Handling.
  • Strong background managing key accounts and building executive-level customer relationships.
  • Proven experience leading cross-functional service organizations in complex industrial environments.
  • Strong analytical mindset with experience leveraging KPIs to improve customer performance and operational efficiency..


Preferred Experience

  • Industrial Automation
  • Material Handling
  • Warehouse Automation
  • Robotics
  • ASRS
  • AGVs/LGVs
  • Packaging Equipment
  • Reliability Engineering
  • PLCs or Industrial Controls
  • SAP, Salesforce, or similar ERP/CRM platforms


Why Join?


Join a global organization at the forefront of industrial automation, where you'll play a critical role in shaping the customer experience after installation. You'll act as a trusted advisor to key customers, lead high-performing service teams, and directly influence operational performance across some of the most advanced automated manufacturing facilities in North America.

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