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Customer Service Operations Associate Jobs in McHenry, IL

ULINE

Customer Service Operations Assistant

Gurnee, IL · On-site

Customer Service Operations Assistant Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you'll help streamline ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $135K/yr

The Service Operations Manager is responsible for associate development, labor planning, workload management, customer support escalation, inventory coordination, and continuous improvement of ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

The Service Operations Manager is responsible for associate development, labor planning, workload management, customer support escalation, inventory coordination, and continuous improvement of ...

ULINE

Finance Operations Associate

Waukegan, IL · On-site

Finance Operations Associate Corporate Headquarters 12575 Uline Drive,Pleasant Prairie, WI 53158 Do you have strong customer service skills and an interest in finance? As a Finance Operations ...

ULINE

Operations Analyst - Customer Service

Gurnee, IL · On-site

Operations Analyst - Customer Service Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department ...

Carmax

Business Operations Associate

Kenosha, WI · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

CarMax, Inc.

Business Operations Associate

Kenosha, WI · On-site

$15.50 - $23.30/hr

This role combines exceptional customer service, attention to detail, and strong organizational ... Train and mentor new associates and support store operations by assisting multiple departments and ...

Dollartree

Customer Service Associate

Arlington Heights, IL · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Mundelein, IL · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

Dollar Tree

Customer Service Associate

Arlington Heights, IL · On-site

$14.50 - $20/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... Ability to follow instructions and interpret operational documents is required * Must be able to ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in McHenry, IL

Customer Service Operations Associate information

See McHenry, IL salary details

$9

$25

$49

How much do customer service operations associate jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer service operations associate in McHenry, IL is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.
What job categories do people searching Customer Service Operations Associate jobs in McHenry, IL look for? The top searched job categories for Customer Service Operations Associate jobs in McHenry, IL are:
What cities near McHenry, IL are hiring for Customer Service Operations Associate jobs? Cities near McHenry, IL with the most Customer Service Operations Associate job openings:
Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in McHenry, IL as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,638 per year, or $25.3 per hour.

Customer Service Operations Assistant

ULINE

Waukegan, IL • On-site

Full-time

Medical, Retirement, PTO

Posted 22 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 12,856 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Operations Assistant

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you'll help streamline processes and provide vital support to enhance Customer Service operations.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities

  • Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations.

  • Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation.

  • Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support.

  • Manage holiday calendars and systems, ensuring accuracy and timeliness.

  • Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • 2+ years of customer service experience. Prior leadership experience is preferred.

  • Proficiency in Microsoft Office.

  • Strong communication, organizational and time management skills.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-CB2

#CORP

(#IN-PPCS)

#ZR-HQCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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