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Customer Service Operations Associate Jobs in Newton, MA

Tive

Refurb Operations Associate

Boston, MA · On-site

$21/hr

Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters. As the Refurb Operations Associate , you will help us grow and improve the ...

THE KRAFT GROUP

Stadium Operations Associate

Foxboro, MA · On-site

$15 - $20/hr

SUMMARY The Stadium Operations Associate is responsible for the execution of and the enhancement of ... Provide exceptional customer service by greeting guests, answering questions and resolving ...

CloudKitchens

Facility Operations Runner

Boston, MA · On-site

$17 - $20/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

CloudKitchens

Facility Operations Runner

Roxbury, MA · On-site

$17 - $20/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

CloudKitchens

Facility Operations Runner

Boston, MA · On-site

$17 - $20/hr

As a Facility Operations Associate, you'll ensure seamless food order flow, handle admin tasks, troubleshoot issues, and deliver top-notch customer service. About the Role: * Organize and transport ...

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Customer Service Operations Associate information

See Newton, MA salary details

$10

$28

$55

How much do customer service operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service operations associate in Newton, MA is $28.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $30.05 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Newton, MA look for?

The top searched job categories for Customer Service Operations Associate jobs in Newton, MA are:

What cities near Newton, MA are hiring for Customer Service Operations Associate jobs?

Cities near Newton, MA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Refurb Operations Associate

Tive

Boston, MA • On-site

$21/hr

Full-time

Re-posted 7 days ago

Job description

At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible-so what people hold near and dear arrives on time and in full.
We believe (and live!) four core values:
  • Transparency First: We make everything visible so that everyone can operate better
  • Always strive to make things simpler
  • We are One Team, we have each other's backs
  • Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full-because every shipment matters.
As the Refurb Operations Associate, you will help us grow and improve the Tive Green program. This initiative is designed to consciously reduce waste generated by the shipping and logistics industry. Through relentless iteration we aim to make the lifecycle of our product environmentally friendly through reuse. Your work in this role will allow our program to accept and refurbish a larger number of devices with care and efficiency.
Our ideal candidate has:
  • Experience following written procedures
  • The ability to coordinate with team members quickly and clearly
  • The ability to lift 30 pounds

What you'll be doing:
  • Process material for refurbishment as part of the Tive Green program (including the following):
  • Loading and unloading charging bays
  • Cleaning and preparing returned units for processing
  • Packaging units for use
  • Receiving material into the ERP system, as needed
  • Support process improvement activities for the Refurbishment and Tive Green programs.
  • Assist Operations Associate level II, as needed:
  • Sorting incoming material for receiving
  • Completing processing tasks under direction
  • Assisting in routine inventory management

What does Tive offer?
  • A chance to join what may very well turn out to be the most important company in your career.
  • The autonomy and resources to build what you know how to build.
  • Work with a committed global team that have each others back.
  • Office-based.
  • Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive's growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.
The pay range for this role is:
21 - 22.22 USD per hour (US - Boston HQ)

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