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Customer Service Operations Associate Jobs in Newton, MA

Incendia Partners

Operations Associate

Boston, MA · On-site

$70K - $80K/yr

Excellent benefits package Our client, a highly regarded global professional services firm, is seeking an Operations Associate to join its Boston office. This is an excellent opportunity for a ...

Factory Motor Parts

Operations Associate

Lowell, MA · On-site

We are looking for an energetic and highly-motivated Operations Associate who is interested in ... Accurately pull customer orders * Participate in inventory cycle counts * Stock shelves as ...

ITW Instron

Service Operations Coordinator

Norwood, MA · On-site

$35 - $38/hr

Knowledge, Skills & Abilities * 2-4 years of customer service, sales support, service administration, or project coordination experience. * Associate degree in Business, Accounting, Operations, or ...

Eastern Bank

Operations Associate I

Wellesley, MA · On-site

$24.50/hr

The Operations Associate maintains primary responsibility for all operational elements of a small ... directly service retail branch customers as needed. Responsibilities: Maintains primary ...

Sentinel Group

Operations Associate

Wakefield, MA · Remote

A sincere interest in learning about the financial services industry and retirement plan operations ... About you: We are looking for an innovative and dependable team member who is customer-focused ...

New

Tycho AI, Inc

Operations Associate

Cambridge, MA · On-site

Coordinate office services, maintenance, repairs, and other workplace needs. * Help maintain a well ... Coordinate logistics for team meetings, lunches, celebrations, visitor and customer engagements ...

Kforce Inc.

Operations Associate

Boston, MA · On-site

Kforce has a client that is seeking an Operations Associate in Boston, MA. Position Overview: A ... Trade Closing & Loan Servicing: Lead primary/secondary trade execution using WSO, ClearPar, and ...

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All JobsCustomer Service Operations Associate JobsCustomer Service Operations Associate Jobs in Newton, MA

Customer Service Operations Associate information

See Newton, MA salary details

$10

$28

$55

How much do customer service operations associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer service operations associate in Newton, MA is $28.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $30.05 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Newton, MA look for?

The top searched job categories for Customer Service Operations Associate jobs in Newton, MA are:

What cities near Newton, MA are hiring for Customer Service Operations Associate jobs?

Cities near Newton, MA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Personal Lines Operations Associate -Temporary Role

Bearingstar Insurance

Quincy, MA

$19 - $20/hr

Full-time

Re-posted 15 days ago

Job description

Why Arbella?
At Arbella, we're focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive, industry-leading salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.
Other perks include:
On-site gym and fitness classes and one-on-one personal training
On-site nurse, nutritional counseling, and mental health resources
Full-service cafeterias
Free shuttle service to Quincy Adams T Station
Tuition assistance programs
Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
Robust training, mentorship, and professional/personal development programs
Colleagues who genuinely care about each other
Arbella is committed to building a workplace that's diverse, inclusive, and equitable for everyone. We've created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.
It's no wonder our employees have voted Arbella one of the Boston Business Journal's "Best Places to Work" every year since 2009!
The Arbella Operations Associate understands our overall business objectives, and provides our underwriting department and agents with exceptional quality work consistent with Arbella's brand. A successful Operations Associate builds relationships with our internal customers and gains satisfaction producing top quality work. The Arbella Operations Associate is responsible for timely and accurate processing of insurance policy transactions within a single line of business and helps the organization by providing the best in class service to our internal and external customers. We offer an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.
This is a 6 month Temporary role.

Key Responsibilities

  • Demonstrate stellar customer service to both internal and external customers

  • Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service

  • Apprise Team Manager of assigned workload, issues, and escalated situations. Ability to recognize and escalate problems to Team Manager or to problem resolution expert

  • Communicate with various internal departments to complete daily work, as required

  • Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority

  • Able to shift priorities as needed

  • Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements

  • Pursue work independently under general supervision

  • Manage assigned work efficiently to ensure timely completion

Requirements

  • General working knowledge of MS Office

  • Flexible and adaptable when faced with change

  • Ability to multi-task

  • Strong organizational skills and attention to detail

  • Quick learner, able to navigate multiple systems and products

  • Works well individually as well as a team

  • Sound customer service, communication and collaboration skills.

  • Able to work in a fast paced environment with a strong attention to detail.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $19.00 an hour - $20.00 an hour based on a variety of factors including, but not limited to, relevant skills and experience. This is a 6 month Temporary role.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.

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