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Customer Service Operations Associate Jobs in Lethbridge, AB

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Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Lethbridge, AB look for?

The top searched job categories for Customer Service Operations Associate jobs in Lethbridge, AB are:

What cities near Lethbridge, AB are hiring for Customer Service Operations Associate jobs?

Cities near Lethbridge, AB with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Lethbridge, AB as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Sales Associate - CosmoProf Store # 07398

Lethbridge, AB • On-site

CosmoProf
Wholesale • 5 - 10K employees
Learn more about CosmoProfexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 8 days ago

CosmoProf rating

5.3

Company rating: 5.3 out of 10

Based on 118 frontline employees who took The Breakroom Quiz

Job description

COSMOPROF CANADA SALES ASSOCIATE:

By working at Cosmoprof Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair - and we need passionate and talented people to make this happen!!

"At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us."

The Sales Associate/Beauty Advisor will focus on one primary objective - creating a memorable shopping experience for our customers.  We are continually searching for passionate beauty lovers that want to help our customer through their beauty experience.  Whether assisting with hair color, cosmetics, skin care, or nails, we want you to be the advisor on our customer's journey.  It takes knowledge and training - which Sally Beauty will go above and beyond to provide.  You bring your passion and personality - we will do the rest!

Your role at Cosmoprof:

  • Build relationships and inspire loyalty.
  • Recommend additional and complimentary products.
  • Inform customers of current promotions and events.
  • Set up advertising displays and arrange merchandise to highlight sales and promotional events.
  • Ensure our customers are informed about and enrolled in our Loyalty program.
  • Complete transactions accurately and efficiently.
  • Maintain a professional store environment and communicate inventory issues.
  • Demonstrate our Sally Beauty Culture Values.
  • We have a range of different working schedules and hours to suit everyone's needs.

Why you'll love working here:

  • The people are creative, fun, and passionate about beauty.
  • Generous product discount and free sample products.
  • You will receive a great education regarding our products.
  • You will have ample opportunity for growth.
  • You may qualify for one or more of the following - medical, dental, vision, RRSP, vacation, sick and stat holiday time depending on the average hours worked.

Requirements: Legal wants you to know

  • Must be able to lift up to 25 lbs, occasionally while on a ladder, with or without accommodation.
  • May be exposed to fumes and odors upon occasion.

Working Conditions/Physical Requirements: The position requires some physical exertion such as long periods of standing; walking; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes.  The position involves working around moving parts, carts, or machines, and may occasionally include exposure to irritant chemicals.

Additional Information: Interested in this exciting challenge and always be in the know about the latest trends in hair and beauty?  Yes?  Then we would love to hear from you.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

SBH, Inc. is an Equal Opportunity Employer.  In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in Canada.

Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service. At our Company, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us!

What CosmoProf employees say

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Workplace

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About Cosmoprof

Sourced by ZipRecruiter

Cosmoprof is a respected name in the beauty industry, headquartered in Denton, TX, United States. This multinational company, accessible via cosmoprofbeauty.com, is a leader in the wholesale distribution of professional beauty products and equipment. It operates by a business-to-business model, catering extensively to salon professionals and beauticians. Its portfolio includes a wide range of products such as hair care, skin care, nail care, tools and accessories, salon furniture, and equipment from leading beauty brands. The company was founded with the intention to nurture the growth of the professional beauty sector.

Industry

Wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Denton, TX, US

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