Description
Job Summary
The Service Operations Supervisor is responsible for overseeing daily service operations and managing the service technician team to ensure high-quality repairs, efficient workflows, and on-time delivery. This role focuses on maintaining service standards, meeting customer expectations, and supporting technicians through leadership, training, and performance management.
Key Responsibilities
Supervise, schedule, and support service technician staff to ensure optimal productivity and coverage
Assist the General Manager with aligning shop cost centers with budget
Ensure all repairs and service work meet company quality standards and customer expectations
Monitor service timelines and ensure required delivery dates are consistently met
Review completed repairs for accuracy, completeness, and compliance with procedures
Provide technical guidance, coaching, and performance feedback to service technicians
Coordinate with parts, service advisors, and management to resolve workflow or repair issues
Track service metrics such as turnaround time, rework, and technician efficiency
Enforce safety policies, procedures, and best practices in the service area
Assist with hiring, onboarding, and training of new service technicians
Address customer or internal concerns related to service quality or delays as needed
Manage shop floor production through the Industrial Valve Intellus Platform
Requirements
Qualifications
Previous experience supervising or leading service or technical teams
Strong understanding of valve repair processes, quality standards, and service operations
Excellent organizational, leadership, and communication skills
Ability to prioritize tasks and manage multiple deadlines effectively
Problem-solving mindset with attention to detail
Proficiency with service management systems or repair tracking tools (required)
Preferred Experience
3+ years of experience in a valve repair service, maintenance, or repair environment
Prior supervisory or team lead experience
Experience improving service efficiency, quality, or turnaround time