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Customer Service Operations Associate Jobs in Goleta, CA

Mechanics Bank

Customer Service Representative

Ventura, CA · On-site

$17 - $23.25/hr

Responsible for the operational quality and accuracy of their work, including cash balancing ... Works quickly to service customers waiting in line but maintains close attention to detail and ...

AppleOne

Customer Service Specialist

Goleta, CA

$22/hr

... keeping daily operations running smoothly. This position offers the opportunity to join a ... The Customer Service Specialist will serve as a key point of contact for customers, provide ...

Mechanics Bank

Customer Service Representative

Goleta, CA · On-site

$17.25 - $23.50/hr

Responsible for the operational quality and accuracy of their work, including cash balancing ... Works quickly to service customers waiting in line but maintains close attention to detail and ...

ALO

Operations Lead - State Street

Santa Barbara, CA

$22 - $26/hr

Directly oversee the Operations Associates; responsible for recruitment and development of talent ... Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ...

ALO

Operations Lead - State Street

Santa Barbara, CA · On-site

$22 - $26/hr

Directly oversee the Operations Associates; responsible for recruitment and development of talent ... Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ...

RIA Recruiting

Client Service Associate

Ventura, CA · On-site

$70K - $110K/yr

Manage notes, activities, workflows and reports in our CRM * Manage and execute client deliverables ... Ability to follow office processes and policies related to office operations & client privacy

RIA Recruiting

Client Service Associate

Ventura, CA · Hybrid

$70K - $110K/yr

Manage notes, activities, workflows and reports in our CRM * Manage and execute client deliverables ... Ability to follow office processes and policies related to office operations & client privacy

Domino's Pizza

(8232) Goleta: Customer Service Rep

Goleta, CA · On-site

$17.50 - $23.75/hr

From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Our company prides itself in promoting to ...

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Customer Service Operations Associate information

See Goleta, CA salary details

$10

$27

$54

How much do customer service operations associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service operations associate in Goleta, CA is $27.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $29.57 per hour, depending on experience, location, and employer.

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Goleta, CA look for?

The top searched job categories for Customer Service Operations Associate jobs in Goleta, CA are:

What cities near Goleta, CA are hiring for Customer Service Operations Associate jobs?

Cities near Goleta, CA with the most Customer Service Operations Associate job openings:

Customer Service Operations Associate jobs near you

Customer Service Representative

Mechanics Bank

Ventura, CA • On-site

$17 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Performs routine teller transactions such as deposits, withdrawals, check cashing, payments, transfers, and mail or night drop transactions.

  • Assists customers with account-related tasks including reconcilement, statement copies, check orders, account closures, address changes, stop payments, debit card maintenance, and safe deposit box access.

  • Provides customer service by responding to inquiries, making product and service referrals, and educating customers on banking technology.

Mechanics Bank rating

5.9

Company rating: 5.9 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

160th of 174 rated banks

Job description

Mechanics Bank is currently searching for a full time Customer Service Representative to join our team at our Ventura County Center Branch.
Under general supervision, but in line with established policies and procedures, performs basic to moderately complex banking transactions. Delivers a high level of service by accurately processing transactions, resolving inquiries, and performing account maintenance. Actively assists customers, pays close attention to detail, and offers referrals for additional products and services. Responsible for the operational quality and accuracy of their work, including cash balancing processes. Follows all related policies and procedures and compliance with all banking regulations.
What you will do:
  • Transaction Processing
    • Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop.
    • Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines.
    • Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances.
    • Assists at other branches as needed.
  • Customer Services & Sales
    • Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.
    • Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information.
    • Educates customers on banking technology, such as mobile and online banking.
  • Cash Handling & Security
    • Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift.
    • Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line.
    • Assists in the opening and closing of the branch, following established security procedures.
  • Administrative & Compliance Tasks
    • Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
    • As requested, assists with branch audit functions.
    • Completes required compliance by assigned due dates.
    • Travel: 0-10%.

Who you are:
  • High School Degree or GED required. Additional experience may be considered in lieu of degree.
  • Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services preferred.
  • 1 year in customer service and cash handling experience in a customer facing role required.
  • Excellent interpersonal skills, attention to detail, and customer service.
  • Ability to work independently and collaborate effectively as a team member.
  • Ability to make decisions using information available.
  • Basic knowledge of Bank deposit products and services.
  • Ability to understand customer loan requests and make appropriate referrals.
  • Ability to understand customer requests for additional services and make appropriate referrals.
  • Ability to make customers aware of additional products and services and make appropriate referrals.
  • Knowledge of applicable Bank policies and procedures.

ADA Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
  • The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision.
  • The noise level in the work environment is usually moderate.

#LI-JM1
Pay Range: $20.00 - $25.00 hourly
Eligible for Retail Incentive Plan
Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:
  • Medical, prescription, dental, and vision coverage for employees and their eligible family members
  • Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
  • Health Savings Account with employer contribution
  • Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
  • 401(k) and Roth 401(k) with company contribution
  • 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
  • Supplemental Health plans, Voluntary Legal and Identity Theft Services
  • 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
  • Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
  • Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
  • Please view Equal Employment Opportunity Posters provided by OFCCP here.
  • To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit
    California Privacy Policy for Prospective Employees | Mechanics Bank

[1] The benefits listed in this job posting reflect the Bank's most reasonable and genuinely expected benefits offered for this position.

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