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Customer Service Operations Associate Jobs in Burnaby, BC

Teledyne

Customer Service Representative

Richmond, BC · On-site

CA$38K - CA$50K/yr

Customer Service Representative - Sales Operations Join a team at the forefront of machine vision, delivering imaging solutions that power quality inspection, automation, and intelligent systems ...

Harry Rosen, Inc.

Operations Specialist

Vancouver, BC · On-site

Sales Support and Customer Service * Model exceptional customer service standards that demonstrate ... associates. * Ensure that client information gathering % metrics are consistently achieved.

Bmo

Customer Service Representative

Burnaby, BC · On-site

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...

BMO Capital Markets

CSR

Surrey, BC

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...

New

Bmo

Customer Service Representative

Coquitlam, BC

Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities). * Manages, loads, and ...

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Customer Service Operations Associate information

What does a customer service operations associate do?

A Customer Service Operations Associate supports the daily functions of a customer service team by handling customer inquiries, resolving issues, and ensuring efficient workflow. They often process orders, manage customer accounts, and collaborate with other departments to address customer needs. Their role is crucial in maintaining customer satisfaction and improving service processes. These associates also help implement policies and use software tools to track and report on service metrics.

What are the key skills and qualifications needed to thrive as a customer service operations associate?

To thrive as a Customer Service Operations Associate, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a relevant degree or prior customer service experience. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, patience, and adaptability enable you to handle diverse customer interactions and work effectively in a team environment. These skills ensure efficient resolution of customer issues, high satisfaction rates, and smooth operational workflows.

What are some common challenges faced by customer service operations associates, and how can they be effectively addressed?

Customer Service Operations Associates often encounter challenges such as managing a high volume of inquiries, handling difficult customer interactions, and adapting to evolving company policies or technology. To address these, it's important to develop strong communication and time management skills, seek support from team leads or mentors, and stay updated on product knowledge and best practices. Many organizations offer ongoing training and encourage collaboration within the team, which helps associates continuously improve their problem-solving abilities and overall performance.

What job categories do people searching Customer Service Operations Associate jobs in Burnaby, BC look for?

The top searched job categories for Customer Service Operations Associate jobs in Burnaby, BC are:

Customer Service Operations Associate jobs near you
Infographic showing various Customer Service Operations Associate job openings in Burnaby, BC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Senior Manager, ReBIRD Service Operations - NAM

ARC'TERYX

Vancouver, BC

CA$126K - CA$165K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Arc'teryx rating

8.8

Company rating: 8.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Department: Commercial - ReBIRD

Reports to: VP, ReBIRD

Location: North Vancouver, B.C.

Your Opportunity at ARC'TERYX:

As the Senior Manager, NAM ReBIRD Operations, you will enable the North American ReBIRD service experience by translating and deploying the services and programs within the region.  You will bridge the NAM region and the Global capability team, owning the ReBIRD operational readiness and adoption blueprint.  You champion the Arc'teryx ReBIRD Guest service experience, ensuring global initiatives seamlessly integrate into the NAM channels, without creating operational friction for front-line staff.

This role is based out of our North Vancouver office and is open to hybrid work.

Meet Your Future Team:

Under the Circularity umbrella, the ReBIRD team supports the operations of our warranty and repairs program, our service centers within retail, and resale program.  The global ReBIRD program focuses on an exceptional Guest experience at all Commercial touchpoints, including Guest Services, After Sales, Branded activations, and especially within our owned Vertical channels, Retail and eCommerce. 

If you were in the Senior Manager, ReBIRD Service Operations role now, here are some of the core activities you would be doing:
  • Developing long-term operational roadmaps and contributing to long-term strategic planning and forecasting for North American ReBIRD service operations
  • Translating Global ReBIRD service and repair standards into a localized NAM rollout schedule, explicitly defining the 'when" (timing, sequencing and operational capacity) and the "who"
  • Serving as the primary advocate for the Guest experience touchpoints for ReBIRD services and programs in North America
  • Safeguarding the FOH and Guest Experience by ensuring new services, processes, or tool eliminates operational friction
  • Serving as the strategic bridge between NAM regional leadership (Retail & Brand) and Global ReBIRD teams
  • Delivering regional insights and learnings to Global stakeholders to influence the holistic, omni-channel guest journey
  • Partnering with Retail and Brand leadership to engage, inspire and align on ReBIRD services and initiatives
  • Collaborating directly with the Resale team to refine the in-store trade-in and resale experience, ensuring the operations within Retail and Events is smooth and efficient.
  • Partnering with Global ReBIRD teams to pilot and validate new services and initiatives in key North American markets, ensuring operational readiness, scalability, and Guest Experience service and repair excellence
Here are some of the things you could be working on in the future:
  • Partnering with the ReBIRD Resale team to drive the resale business experience in alignment with Retail & Experience expectations
  • Partnering with NAM Wholesale leaders and key strategic accounts to drive the ReBIRD service experience more formally, meeting the Guest where they are
  • Delivering strategic insights to non-NAM regions, to support Global ReBIRD experience and consistency
  • Recruiting, onboarding, coaching, and developing a high performing team.
  • Recommending and conducting audits to improve performance, process adherence, and visibility across the ReBIRD service network within North America
Are you our next Senior Manager, ReBIRD Service Operations?
  • You have a bachelor's degree or post-secondary education in Business, Commerce or a related field
  • You have 8+ years' of North American retail operations experience - ideally within a vertical apparel brand, with a focus on service execution, operational excellence, and customer experience programs
  • You have 3+ years' experience managing and developing high-performing teams
  • You obsess the Guest facing experience design in service and experiential retail
  • You have proven experience leading retail operations, organizational change
  • You have excellent communication and presentation skills, especially across senior leadership
  • You have strong leadership capabilities with experience building high performing teams
  • You inspire breakthrough thinking and continuous improvement
  • You drive influence without authority, bridging the gap between global stakeholders and fast-paced regional channel environments
  • You are proactive in identifying the root cause of issues and developing solutions
  • You remain highly flexible and adaptable when faced with ambiguity
  • You effectively balance autonomy and collaboration
  • You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
  • Your passion for your work is paralleled by your passion for getting outside and living it
Compensation
The compensation range for this role is CAD$126,000 - CAD$165,000. 
Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc'teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility. 

We're committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team. 

In addition to base pay, Arc'teryx supports people through benefits designed to sustain both work and life: 

  • Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
  • Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
  • Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
  • Family support - Parental leave top-up and a nesting period for new parents.
  • Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events),Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear). 

*Eligibility for certain programs may vary by role. 

Equal Opportunity
 
Arc'teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. 
 
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  
 
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
 
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there's always a better way. 
Join us in creating positive change in ourselves, our communities, and the world. 
 
Live it. Get out there - the mountains make us better 
Disruptive evolution. In pursuit of better. Always. 
Commit. We set bold objectives and see them through. 
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