Customer Service Operations Associate Jobs in Burnaby, BC

ABOUT THE ROLE

Location: Vancouver store

Status: Full Time or Part Time

Compensation: $21.00 - $23.00/hr + Commission(s)*

Position Summary:

The Kith Operations Associate is responsible for the flow of merchandise from the central point of delivery to the retail sales floor. The Operations Associate works on a team lead by the Operations Management team. They are a part of the backbone that keeps the retail store operating at an operationally efficient and effective capacity. They are the gatekeepers of the back house, product organization and upkeep.

RESPONSIBILITIES

Primary Responsibilities:

• Partner with Store Leadership to execute tasks that streamline the product cycle.

• Follow Standard Operating Procedures to ensure product is readily available for clients.

• Ensure assigned tasks are completed in an efficient and accurate manner.

• Provide a friendly and welcoming environment to both our external and internal clients.

• Consistently work with the sales-floor team to ensure customers are receiving product in a timely manner.

• Assist in Operations Management in maintaining a clean and safe workspace.

• Executing any necessary assigned tasks before or after regular store operating hours.

• Ensure adherence to all company policy and procedures.

• Promote and maintain an environment that is sharply focused on consistently delivering exceptional, positive, in-store customer service.

• Display expert product knowledge of product, company history, company policies and store/company strategies

• Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.

Special Projects:

• Participate and assist in Physical Inventories as required by the business.

• Assist Merchandising team during visual initiatives as required by the business.

REQUIREMENTS

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.

• Availability to consistently work weekends, special projects, drops/releases or as the business' needs require.

Experience:

• 1-2 years working in a retail operations position

• 1+ years in a retail/apparel environment is a plus

Skills/Abilities:

• Basic computer skills

• Efficient time management skills

• Ability to multi-task and manage multiple projects at once

• Efficient communication with customers, peers, or Direct-Reports

• Ability to meet the physical requirements of the job

• Ability to lift and move 11.34 kilos.

• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.

• Ability to stand and walk for prolonged periods of time.

WHO YOU ARE

Professional Characteristics:

• Team-Player

• Supportive

• Self-starter

• Goal oriented

Personal Characteristics:

• Organized

• Communicative

• Reliable & trustworthy

WHO WE ARE

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men's, women's and children's apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg's childhood love for cereal, operates in 10 locations, as well as Sadelle's at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Kith welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.