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Customer Service Manufacturing Jobs in Arizona (NOW HIRING)

Valvoline

Customer Service Advisor

Cottonwood, AZ · On-site

Present oil change options and additional services based on manufacturer recommendations * Build trust and win repeat, loyal customers * Evaluate customers' needs, working quickly and efficiently

TransPak

Customer Service Representative

Surprise, AZ · On-site

$19/hr

... manufacturing, and fulfillment of custom and stock packaging. Your Role Customer Service ... Representative (Level I) Shift and Hours: Monday-Friday: 7:00am-3:30pm, OT Flexibility Required ...

VIOCF

Customer Service Advisor

Prescott, AZ · On-site

Present oil change options and additional services based on manufacturer recommendations * Build trust and win repeat, loyal customers * Evaluate customers' needs, working quickly and efficiently

VIOC

Customer Service Advisor

Yuma, AZ

Present oil change options and additional services based on manufacturer recommendations * Build trust and win repeat, loyal customers * Evaluate customers' needs, working quickly and efficiently

Valvoline

Customer Service Advisor

Yuma, AZ · On-site

Present oil change options and additional services based on manufacturer recommendations * Build trust and win repeat, loyal customers * Evaluate customers' needs, working quickly and efficiently

VIOCF

Customer Service Advisor

Yuma, AZ · On-site

Present oil change options and additional services based on manufacturer recommendations * Build trust and win repeat, loyal customers * Evaluate customers' needs, working quickly and efficiently

VIOC

Customer Service Advisor

Tucson, AZ

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Comfortable suggesting additional services to guests based on inspection and/or manufacturer and ...

VIOC

Customer Service Advisor

Marana, AZ

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Comfortable suggesting additional services to guests based on inspection and/or manufacturer and ...

Valvoline

Customer Service Advisor

Marana, AZ · On-site

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Comfortable suggesting additional services to guests based on inspection and/or manufacturer and ...

Smurfit Westrock

Sr. Asst, Customer Service

Glendale, AZ · On-site

$17.50 - $24/hr

Coordinate outside purchases for materials and services required in manufacturing customer projects * Produce and share reports and data insights with customers to support informed decision-making

TrackMan A/S

Customer Service Specialist

Phoenix, AZ · On-site

$17 - $22.25/hr

As a Customer Service Specialist, you'll be the frontline connection for customers seeking ... and manufactured. Where innovation happens At Trackman, we know that great people make great ...

TrackMan A/S

Customer Service Specialist

Phoenix, AZ · On-site

$17 - $22.25/hr

As a Customer Service Specialist, you'll be the frontline connection for customers seeking ... and manufactured. Where innovation happens At Trackman, we know that great people make great ...

Brenntag AG

Customer Service Representative

Chandler, AZ · On-site

$16.25 - $22.25/hr

The Customer Service Representative is responsible for creating a positive customer experience by ... Chemical Distribution or Manufacturing is a plus. * Must have the capacity to problem solve, work ...

New

Brenntag

Customer Service Representative

Chandler, AZ

$15.75 - $21.50/hr

The Customer Service Representative is responsible for creating a positive customer experience by ... Chemical Distribution or Manufacturing is a plus. * Must have the capacity to problem solve, work ...

New

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All JobsCustomer Service Manufacturing JobsCustomer Service Manufacturing Jobs in Arizona

Customer Service Manufacturing information

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How much do customer service manufacturing jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service manufacturing in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a customer service manufacturing?

A Customer Service Manufacturing job involves assisting customers with inquiries, orders, and issues related to manufactured products. This role requires strong communication skills to coordinate between customers, production teams, and supply chain departments. Responsibilities may include processing orders, providing product information, resolving complaints, and ensuring timely delivery. The goal is to maintain customer satisfaction while supporting efficient manufacturing operations.

What are the key skills and qualifications needed to thrive in customer service manufacturing?

To thrive as a Customer Service Manufacturing professional, you need a solid understanding of production processes, product specifications, and excellent problem-solving abilities, often supported by experience in a manufacturing environment. Familiarity with ERP systems, order tracking software, and quality assurance procedures is commonly expected. Strong communication, attention to detail, and patience help individuals excel when addressing customer concerns and collaborating with production teams. These qualities are critical for ensuring customer satisfaction, timely order fulfillment, and effective coordination between customers and manufacturing operations.

What are some typical challenges faced in a customer service manufacturing role?

One common challenge is balancing urgent customer requests with the realities of manufacturing production schedules and limitations. You may often need to coordinate between various departments—such as quality control, logistics, and production—to resolve issues like delays, product modifications, or inventory shortages. Effective communication and adaptability are essential when managing customer expectations and finding solutions to unexpected problems. Working in this role offers valuable experience in both customer relations and manufacturing operations, helping you develop skills that can lead to advancement in operations, production planning, or customer account management.

What are 5 careers in customer service manufacturing?

Five careers in customer service manufacturing include Customer Service Representative, Technical Support Specialist, Quality Assurance Coordinator, Manufacturing Support Associate, and Service Technician. These roles often require strong communication skills, problem-solving abilities, and familiarity with manufacturing processes and tools. They focus on assisting customers, resolving product issues, and ensuring customer satisfaction within manufacturing environments.

What jobs can you do in customer service manufacturing?

In customer service manufacturing, common roles include customer service representatives who handle client inquiries, order processing specialists, technical support agents, and quality assurance coordinators. These jobs often require good communication skills, familiarity with manufacturing processes, and the ability to use customer management software. Opportunities may also include supervisory or training positions as experience grows.

What are the most commonly searched types of Customer Service Manufacturing jobs in Arizona?

The most popular types of Customer Service Manufacturing jobs in Arizona are:

What are popular job titles related to Customer Service Manufacturing jobs in Arizona?

For Customer Service Manufacturing jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Customer Service Manufacturing jobs in Arizona look for?

The top searched job categories for Customer Service Manufacturing jobs in Arizona are:

Customer Service Manufacturing jobs near you
Infographic showing various Customer Service Manufacturing job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Customer Service Manager

Canyon AeroConnect

Prescott, AZ • On-site

Full-time

Posted 7 days ago

Job description

Customer Service Manager
This position must meet Export Control compliance requirements, therefore a "US Person" as defined by 22 C.F.R. § 120.15 is required. "US Person" includes US Citizen, lawful permanent resident, refugee, or asylee. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Canyon AeroConnect stands as one of the world's leading suppliers of avionic-standard aircraft communications, navigation and audio/intercom systems. Canyon's products have been widely adopted and proven in-service across a wide range of civilian, paramilitary and military fixed-wing and rotorcraft applications. Over the years, we've become known as the benchmark in aircraft tactical communication and audio equipment for Air Ambulance, Law Enforcement, SAR, EMS, Electronic News Gathering, Military and Marine applications. Products include digital and analog radio/audio management systems, Tac/Com, VHF/UHF radio systems, intercoms, data interface accessories, and aural warning.
Role purpose (position scope):
Reporting to the VP of Sales and Marketing, the Customer Service Manager is responsible for leading and developing the customer service team supporting both new sales and repair activities across the organization. This role oversees day-to-day customer service operations, ensuring consistent responsiveness, accuracy, professionalism, and execution across all customer interactions and order management activities.
The Customer Service Manager is responsible for establishing and maintaining customer service standards, driving team performance, and ensuring customer requests, quotations, and orders are processed efficiently and accurately. Working closely with Sales Managers, Business Unit Managers, engineering, operations, and other cross-functional teams, the Customer Service Manager helps drive timely resolution of customer issues and supports a high level of customer satisfaction across the business.
This role plays a key leadership function in training, mentoring, coaching, and developing customer service personnel while driving continuous improvement in customer responsiveness, communication, and operational execution.
Key Responsibilities:
  • Lead, develop, and manage Customer Service Representatives supporting both new sales and repair activities
  • Establish and maintain customer service standards, processes, and performance expectations across the organization
  • Define customer service processes, documentation standards, and transactional accuracy requirements
  • Provide coaching, training, and guidance to customer service personnel to improve responsiveness, communication quality, and operational accuracy
  • Coordinate account assignments and workload balancing to support customer responsiveness and operational efficiency
  • Partner closely with Sales Managers and Business Unit teams to support resolution of customer escalations and operational issues
  • Monitor and improve customer response times, quote turnaround time, order entry accuracy, and overall customer service performance
  • Ensure customer quotations, orders, and related transactions are processed accurately and in a timely manner
  • Drive accountability within the customer service team to meet established performance metrics and customer expectations
  • Collaborate with engineering, operations, sales, and finance teams to support customer requirements and business objectives
  • Identify process improvement opportunities and implement standard work to improve efficiency, consistency, and customer satisfaction
  • Analyze customer service performance metrics, trends, and operational data to identify risks and improvement opportunities
  • Support implementation and effective utilization of ERP and CRM systems within customer service operations
  • Participate in customer meetings, internal reviews, and cross-functional discussions as required
  • Other duties as assigned, consistent with the scope and level of the role

Core Competencies:
  • Strong leadership, coaching, and team development skills
  • Strong customer-focused mindset with the ability to professionally manage customer concerns, priorities, and escalations
  • Strong organizational and prioritization skills with the ability to manage multiple customer requests and operational activities simultaneously
  • Ability to establish accountability and performance expectations within a customer service environment
  • Strong verbal, written, and interpersonal communication skills
  • Strong attention to detail and commitment to operational accuracy
  • Ability to collaborate effectively across engineering, operations, sales, finance, and other functional teams
  • Ability to identify process improvement opportunities and drive operational consistency
  • Strong analytical and problem-solving skills
  • Ability to operate effectively in a fast-paced manufacturing and customer-driven environment
  • Proficient command of English operational and business language, written and verbal
  • Proficient with Microsoft Office, ERP systems, and CRM software
  • Experience in aerospace manufacturing, repair operations, or technical product environments preferred

Key Measures and Milestones:
  • Improve customer response time performance
  • Improve order entry timeliness and accuracy
  • Improve quote turnaround time performance
  • Improve customer satisfaction metrics and customer scorecard performance
  • Maintain high levels of team productivity, accuracy, and customer communication quality

Direct Reports:
  • CSRs

Education and Experience:
  • Bachelor's degree or higher from an accredited university or college preferred
  • 5+ years of customer service, account management, sales operations, or business operations experience in the aerospace and defense industry
  • Prior leadership or supervisory experience preferred
  • Experience working within manufacturing, repair, or engineering-driven environments preferred

Physical Demands:
  • Tasks involve light physical effort in sedentary to light work; may involve some lifting, carrying, pushing and/or pulling of objects or materials (5 - 10 lbs.).
  • Tasks may involve extended periods of time at a keyboard or workstation.
  • Ability to travel domestically and internationally up to 20% as required for customer meetings, trade shows, and business support activities

Work Environment:
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • The employee primarily works in an office environment that is quiet and equipped with temperature control systems while performing the duties outlined above.

This job description is not intended to be all inclusive of every job function, duty and responsibility. Duties may increase, decrease and/or change as deemed necessary to support the department operations.
Canyon AeroConnect is an Equal Opportunity Employer and federal contractor committed to affirmative action. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
As a federal contractor, we take affirmative action to employ and advance in employment qualified individuals with disabilities and protected veterans. This position is being listed in accordance with federal contractor obligations under 41 CFR 60-300 and 41 CFR 60-741.
If you require reasonable accommodation to complete the application process, participate in the interview process, or perform essential job functions, please contact Human Resources at charlene.mackelprang@canyonaero.com or 928-708-1550.

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