ZipRecruiter

Log In

1

Customer Service Manager Jobs in Winfield, AL (NOW HIRING)

North Country Ford / CDJR

Service Manager

Jasper, AL

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ... the service department. * Maintains reporting systems required by general management and the ...

North Country Ford / CDJR

Service Manager

Jasper, AL

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ... the service department. * Maintains reporting systems required by general management and the ...

North Country Ford / CDJR

Service Manager

Jasper, AL · On-site

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ... the service department. * Maintains reporting systems required by general management and the ...

North Country Ford / CDJR

Service Manager

Jasper, AL · On-site

Happy employees make happy customers, and we reward individuals who are ready to work hard and stay ... the service department. * Maintains reporting systems required by general management and the ...

Big Lots

Customer Service Associate

Jasper, AL · On-site

$12.75 - $17.50/hr

Big Lots Customer Service Associate Big Lots is seeking motivated individuals to support our stores ... Management. Working Conditions: * Retail store environment where extended periods of standing are ...

Variety Stores LLC

Customer Service Associate

Jasper, AL

$12.75 - $17.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Big Lots

Customer Service Associate

Northport, AL · On-site

$12.50 - $17.50/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Big Lots

Customer Service Associate

Jasper, AL · On-site

$12.75 - $17.75/hr

Summary As a Big Lots Customer Service Associate you will be responsible for providing excellent ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Home Depot

Customer Service/Sales

Jasper, AL · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Winfield, AL

Customer Service Manager information

See Winfield, AL salary details

$19K

$44.9K

$78.2K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Winfield, AL is $44,924.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,800.00 and $54,200.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Winfield, AL?

The most popular types of Customer Service jobs in Winfield, AL are:

What job categories do people searching Customer Service Manager jobs in Winfield, AL look for?

The top searched job categories for Customer Service Manager jobs in Winfield, AL are:

What cities near Winfield, AL are hiring for Customer Service Manager jobs?

Cities near Winfield, AL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Winfield, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $44,924 per year, or $21.6 per hour.

Service Manager

North Country Chrysler Jeep Dodge Ram of Jasper

Jasper, AL

Full-time

Re-posted 21 days ago

Job description

Summary

Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.

Essential Duties

  • Forecasts goals and objectives for the department and strives to meet them.

  • Hires, trains, motivates, counsels and monitors the performance of all service department staff.

  • Prepares and administers an annual operating budget for the service department.

  • Maintains reporting systems required by general management and the factory.

  • Attends managers meetings.

  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.

  • Strives for harmony and teamwork within the department and with all other departments.

  • Develops and implements a marketing plan which promotes new and repeat business.

  • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.

  • Understands and ensures compliance with manufacturer warranty and policy procedures.

  • Accounts for all documents; ensures that none are missing and all are processed correctly.

  • Holds weekly department meetings.

  • Directs and schedules the activities of all department employees.

  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.

  • Monitors technicians' daily productivity reports and corresponding payroll records.

  • Monitors and follows up on parts orders with the parts manager to ensure availability.

  • Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.

  • Establishes and maintains good working relationships with customers to encourage repeat and referral business.

  • Informs repair technicians of time allowances on each repair order.

  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.

  • Keeps abreast of new equipment and tools available and recommends purchases.

  • Ensures that the work areas and customer waiting area are kept clean.

  • Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.

  • Serves as liaison with factory representatives.

  • Ensures the proper care, storage and inventory of special tools.

  • Ensures that customers' service files are up-to-date and readily available for reference.

  • Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

  • Prepares pricing guides and maintenance menus for frequent labor operations.

  • Handles customer complaints immediately and according to dealership's guidelines.

  • Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.

  • Maintains safe work environment.

  • Maintains a professional appearance.

  • Other tasks as assigned.

Apply