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Customer Service Manager Jobs in Webster, MA (NOW HIRING)

Gem Plumbing & Heating

Service Manager

Lincoln, RI

You will lead a team of employees, ensure exceptional customer service, meet budget goals and drive ... Budget Management: * Monitor financial performance and manage the department's budget accordingly.

Roche Bros. Supermarkets

Customer Service- Cashier

Millis, MA · On-site

$13.25 - $17.25/hr

Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...

Roche Bros. Supermarkets

Customer Service- Cashier

Sudbury, MA · On-site

$13.50 - $17.75/hr

Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...

Roche Bros. Supermarkets

Customer Service- Cashier

Sudbury, MA · On-site

$13.50 - $17.75/hr

The Cashier provides excellent customer service by efficiently and accurately processing customer ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...

Roche Brothers

Customer Service- Cashier

Sudbury, MA

$15 - $17.90/hr

Overview The Cashier provides excellent customer service by efficiently and accurately processing ... Other duties as assigned by management Secondary Job Functions:1. Cashiers may be scheduled as ...

Roche Bros. Supermarkets

Customer Service- Cashier

Millis, MA · On-site

$13.25 - $17.25/hr

The Cashier provides excellent customer service by efficiently and accurately processing customer ... Other duties as assigned by management Secondary Job Functions: 1. Cashiers may be scheduled as ...

Roche Bros. Supermarkets

Customer Service- Bagger

Sudbury, MA · On-site

$15.25 - $21/hr

Other duties as assigned by management. Secondary Job Functions: 1. Service Clerks may be scheduled as Lot Attendants, with the following requirements: 1. Proactively providing incredible customer ...

Heights at Marlborough

Service Manager

Marlborough, MA · On-site

$42 - $43/hr

Strong leadership and customer service skills * EPA certification Type I, II, or Universal required ... Manage vendor and contractor communication -- relay scope of work, schedule repairs, and follow up ...

Lenze

Customer Service Supervisor

Uxbridge, MA · On-site

Reporting to the Customer Service Manager, this role is responsible for driving team performance, managing order fulfillment and order management activities, ensuring compliance with established ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Webster, MA

Customer Service Manager information

See Webster, MA salary details

$25.4K

$60.1K

$104.6K

How much do customer service manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for customer service manager in Webster, MA is $60,053.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,500.00 and $72,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Webster, MA?

The most popular types of Customer Service jobs in Webster, MA are:

What job categories do people searching Customer Service Manager jobs in Webster, MA look for?

The top searched job categories for Customer Service Manager jobs in Webster, MA are:

What cities near Webster, MA are hiring for Customer Service Manager jobs?

Cities near Webster, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Webster, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $60,053 per year, or $28.9 per hour.

Service Manager

Gem Plumbing & Heating

Lincoln, RI

Full-time

Re-posted 12 days ago

Job description

GEM Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

Summary: 

As HVAC Service Manager, you will be responsible for overseeing and managing the daily operations of your department. Ensuring that services are delivered efficiently, meet quality standards, and satisfy customer needs. You will lead a team of employees, ensure exceptional customer service, meet budget goals and drive operational excellence at the department level.

Essential Job Functions

All essential job functions are to adhere to GEM standards.

    • Team Leadership:
      • Hire, train, and supervise department staff.
      • Provide guidance, coaching, and support to team members.
      • Set performance targets and conduct regular performance evaluations.
      • Monitor project progress and address any issues or delays.
    • Budget Management:
      • Monitor financial performance and manage the department's budget accordingly.
      • Monitor expenses, labor hours and revenue, making adjustments as needed.
      • Identify opportunities for cost savings or revenue growth.
    • Customer Service:
      • Ensure excellent customer service and satisfaction.
      • Handle customer inquiries, complaints, and escalations as needed.
      • Adhere to The Company's customer service standards and protocols.
    • Continuous Improvement & Compliance:
      • Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
      • Stay updated on industry trends, technologies, and best practices.
      • Collaborating with other departments.
      • Ensure that all service activities comply with relevant laws, regulations, and safety standards.
      • Follow and maintain "The Company" safety protocols.
      • Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
    • Strategic Initiatives:
      • Analyze market trends and competitor activities to identify business opportunities
      • Utilize data analytics to monitor key performance indicators (KPIs), track progress, and provide regular reports to executive management
      • Identify and analyze cost drivers and trends impacting profitability of your department
      • Provide reports on department performance for upper management, as requested/needed.
      • Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
    • Project Planning:
      • Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
      • Create detailed installation plans, including timelines, resource allocation, and budget estimates.
      • Ensure all necessary equipment, materials, and resources are available for each project.

Required Skills and Experience

  • Bachelor's Degree or equivalent years of experience in the trade industry - HVAC preferred ! 
  • 7- 10 years of experience in the trade industry
  • Strong knowledge of systems, local codes, and best practices.
  • Proficiency in project management methodologies, including planning, budgeting, and resource allocation.
  • Excellent leadership, communication, and negotiation skills.
  • Problem-solving and decision-making abilities.
  • Familiarity with safety standards and regulations.

GEM Plumbing & Heating is an Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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