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Customer Service Manager Jobs in Waterloo, IA (NOW HIRING)

H. T. PROF Group

Customer Service Manager

Waterloo, IA · On-site

$60 - $80/hr

The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service ...

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Ethos

Customer Service Manager

Cedar Falls, IA · On-site

Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...

Ethos

Customer Service Manager

Cedar Falls, IA · On-site

Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...

Ethos

Customer Service Manager

Cedar Falls, IA · On-site

Customer Service Manager The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest ...

Goodwill

Customer Service Manager

Dysart, IA · On-site

$18/hr

Ensures Team Members deliver excellent customer service to donors and customers. * Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.

City Laundering Company

Service Manager

Oelwein, IA · On-site

$70K - $85K/yr

This role is critical to the success of our organization and serves as the bridge between our customers, Route Service Representatives, District Managers, and the leadership team. The ideal candidate ...

EquipmentShare

Service Manager

Waterloo, IA · On-site

We're hiring a Service Manager at our rental facility in Waterloo, IA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

EquipmentShare

Service Manager

Waterloo, IA

We're hiring a Service Manager at our rental facility in Waterloo, IA , and we're looking for ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...

Murphy-Hoffman Company

Service Manager

Waterloo, IA · On-site

Job Details Job Title Service Manager Business Function Management Branch Name MHC Kenworth ... Maintains the highest quality standards of professionalism in serving the customer and identifying ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Waterloo, IA

Customer Service Manager information

See Waterloo, IA salary details

$24.2K

$57.2K

$99.6K

How much do customer service manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for customer service manager in Waterloo, IA is $57,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,400.00 and $69,000.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Waterloo, IA?

The most popular types of Customer Service jobs in Waterloo, IA are:

What are popular job titles related to Customer Service Manager jobs in Waterloo, IA?

For Customer Service Manager jobs in Waterloo, IA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Waterloo, IA look for?

The top searched job categories for Customer Service Manager jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Customer Service Manager jobs?

Cities near Waterloo, IA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $53,793 per year, or $25.9 per hour.

Customer Service Manager

Transparent Search Group

Waterloo, IA • On-site

Full-time

Posted 4 days ago

Job description

Job Title: Customer Service Manager

Location: Waterloo, Iowa

Salary: $55-70K plus bonus

Job Summary of the Customer Service Manager: The Customer Service Manager is responsible for overseeing the Customer Service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service possible to strengthen and enhance the growth and stability of our company. Implementation of sound marketing and customer service principles to develop and service customers in accordance with company and department quality, sales, utilization, and profit objectives, and serving as liaison between the customer and our organization.

Job Duties & Responsibilities of the Customer Service Manager:

· Lead load volume growth by developing CSR team to have a book the load and 100% communication mentality.

· Shepherd new business into production by creating buy-in with Operations stakeholders.

· Develop CSR team to create customer relationships, capture awarded load volume, and offer pricing and capacity solutions to customers to achieve targets to increase overall load volume.

· Find and implement solutions to improve service and load coverage of booked loads via Assets or WSL and know when to escalate loads to get them covered.

· Coordinate and execute the customer business transition from sales team to customer service team.

· Drive service and relationship accountability through production teams.

· Take ownership of customer satisfaction issues and follow up with problems to resolution.

· Recognize and track high-priority loads and lanes - escalate delays or problem areas as needed.

· Build and maintain 1-level-up relationships with customers.

· Mentor and develop customer service reps in an environment where they can excel.

· Research industry developments and recommend best practices for areas of improvement.

· Analyze data and reports to identity network trends and improvement and efficiency opportunities

· Attention to monthly company goals and drive team perform to achieve.

· Hold employees accountable while maintaining positive and motivated team culture.

· Create action plans to address service failure trends.


Education & Experience Requirements of the Customer Service Manager:

· Four-year college degree from an accredited institution, or equivalent preferred, but degree is not required.

· 1-3 years of experience supervising a customer service department

· Trucking industry experience a plus.

· Customer Service environment experience preferred.

· Excellent customer service skills

· Strong sales and negotiation skills

· Excellent time management and organizational skills

· Hard worker with a drive for results who can persevere in the face of resistance or setbacks

· Strong work ethic and sense of integrity; trustworthy

· Excellent verbal communication skills

· Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

· Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.