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Full Time Customer Service Jobs in Waterloo, IA (NOW HIRING)

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Full Time Customer Service information

See Waterloo, IA salary details

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How much do full time customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for full time customer service in Waterloo, IA is $18.53, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a full time customer service job?

Full Time Customer Service jobs involve assisting customers with their inquiries, concerns, or issues regarding a company's products or services. Employees in these roles typically work 35-40 hours per week and may handle customer interactions via phone, email, chat, or in-person. Key responsibilities often include resolving complaints, processing orders, providing information, and ensuring customer satisfaction. These positions require strong communication skills, problem-solving abilities, and a customer-focused attitude. Full time roles usually offer benefits such as health insurance, paid time off, and opportunities for advancement.

What skills and qualifications are needed to thrive as a full time customer service representative?

To thrive as a Full Time Customer Service Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is typically required. Patience, active listening, and a positive attitude help individuals excel in this role. These skills are crucial for resolving customer concerns efficiently, maintaining satisfaction, and representing the company professionally.

What are common challenges faced by full time customer service representatives, and how are they addressed within a team?

Full-time customer service representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying up-to-date with product or policy changes. These challenges are typically addressed through comprehensive training, access to updated knowledge bases, and support from supervisors or team leads. Many organizations also encourage collaboration among team members through regular meetings or chat platforms, allowing representatives to share solutions and best practices, which helps foster a supportive and resilient work environment.

What is the difference between Full Time Customer Service vs Part Time Customer Service?

AspectFull Time Customer ServicePart Time Customer Service
Work HoursTypically 35-40 hours per weekLess than 30 hours per week
CredentialsUsually requires basic customer service skills, sometimes a high school diplomaSame as full time, often with more flexibility
Work EnvironmentCall centers, retail, corporate officesSimilar environments, often with flexible scheduling
Employer UsageCommon in retail, telecom, banking sectorsUsed in similar industries for flexible staffing

Full Time Customer Service roles involve standard full-week hours, offering stability and benefits, while Part Time Customer Service provides flexible scheduling with fewer hours. Both roles require similar skills and are found in comparable industries, but the main difference lies in hours worked and employment benefits.

Is customer service a full-time job?

Customer service positions are often offered as full-time roles, typically requiring 35-40 hours per week. These jobs may involve evening, weekend, or shift work depending on the employer and industry. Full-time customer service roles often include benefits such as health insurance and paid time off.

What are the most commonly searched types of Customer Service jobs in Waterloo, IA?

The most popular types of Customer Service jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Full Time Customer Service jobs?

Cities near Waterloo, IA with the most Full Time Customer Service job openings:

Full Time Customer Service jobs near you
Infographic showing various Full Time Customer Service job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,552 per year, or $18.5 per hour.

Customer Service Manager

Wallman Unlimited Company

Waterloo, IA • On-site

$55K - $70K/yr

Full-time

Posted 4 days ago

Job description

Customer Service Manager

Location: Waterloo, IA
Compensation: $55,000–$70,000 annually + performance-based incentive bonus up to $40,000 annually
Employment Type: Direct Hire | Full-Time | Onsite
Benefits: Full Benefits
Relocation Assistance: Not Available

Position Overview

We are seeking a Customer Service Manager to lead a small customer service team in Waterloo, Iowa. This is an excellent opportunity for an early-career manager who enjoys developing employees, building strong customer relationships, solving problems, and driving team performance.

The Customer Service Manager will oversee a team of 4 Customer Service Representatives and 1 Loader/Planner. This position is responsible for developing the team, maintaining a high level of customer service, resolving service issues, supporting load volume growth, and ensuring effective communication between customers and internal operations.

Candidates with 1–3 years of supervisory or management experience from a variety of industries will be considered. Experience in a customer service environment is strongly preferred, while trucking, transportation, or logistics experience is a plus.

Preferred:
Currently located within commuting distance of Waterloo, IA, or currently located in Iowa and willing to relocate to the Waterloo area.

Responsibilities
  • Lead, coach, mentor, and develop a team of Customer Service Representatives and a Loader/Planner.
  • Promote a customer-focused environment centered on communication, responsiveness, and service.
  • Develop the customer service team to capture awarded load volume and support overall load growth.
  • Build and maintain strong relationships with customers and take ownership of customer satisfaction.
  • Resolve customer service issues and follow problems through to resolution.
  • Recognize high-priority loads and lanes and escalate delays or coverage problems when necessary.
  • Work with internal operations teams to improve service and load coverage.
  • Coordinate the transition of new customer business from the sales team into customer service and operations.
  • Develop the team to provide customers with appropriate pricing and capacity solutions.
  • Drive service and relationship accountability across internal teams.
  • Monitor monthly company and department goals and drive team performance toward established targets.
  • Analyze reports and operational data to identify trends, service issues, and opportunities for improvement.
  • Develop action plans to address recurring service failures.
  • Hold employees accountable while maintaining a positive, motivated, and results-oriented team culture.
  • Research industry developments and recommend customer service and operational best practices.
Qualifications
  • 1–3 years of supervisory or management experience.
  • Previous experience working in a customer service environment strongly preferred.
  • Demonstrated ability to lead, coach, and develop employees.
  • Strong customer service and relationship-building skills.
  • Strong problem-solving skills with the ability to take ownership of issues through resolution.
  • Ability to manage priorities and perform effectively in a fast-paced environment.
  • Strong sales and negotiation skills.
  • Results-oriented with the ability to work through challenges and setbacks.
  • Excellent verbal communication, time management, and organizational skills.
  • Strong work ethic, integrity, and accountability.
  • Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
  • Trucking, transportation, or logistics industry experience is a plus.
  • Bachelor's degree is preferred but not required.
Compensation

This position offers a $55,000–$70,000 annual base salary, plus a performance-based incentive bonus of up to $40,000 annually with monthly bonus payouts, along with full benefits.

This is a full-time, onsite position in Waterloo, Iowa. Local candidates are preferred.