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Customer Service Manager Jobs in Valley, AL (NOW HIRING)

Texas Roadhouse

Service Manager

Opelika, AL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Opelika, AL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Jack Marshall Foods, Inc.

Customer Service

Opelika, AL

$13.75 - $18.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Gas Express LLC

CSR Customer Service Representative

Auburn, AL · On-site

$13.50 - $18.25/hr

The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location. Essential Sales Duties and Responsibilities

Pizza Hut

Customer Service

Roanoke, AL · On-site

$14.25 - $19.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Five Below

Customer Experience Manager

Columbus, GA · On-site

As the Manager on Duty, you deliver results during your assigned time, drive key performance ... Training the staff on the High Fives of Customer Service * Ensures that each guest has a fast ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Valley, AL

Customer Service Manager information

See Valley, AL salary details

$19.5K

$46.2K

$80.4K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Valley, AL is $46,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $55,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Valley, AL? The most popular types of Customer Service jobs in Valley, AL are:
What job categories do people searching Customer Service Manager jobs in Valley, AL look for? The top searched job categories for Customer Service Manager jobs in Valley, AL are:
What cities near Valley, AL are hiring for Customer Service Manager jobs? Cities near Valley, AL with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Valley, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,174 per year, or $22.2 per hour.

Project /Customer Service Manager

Palermo Rhodes

Columbus, GA

$73K - $93K/yr

Full-time

Re-posted 15 days ago

Job description

Company Description

150 million division of a Fortune 100 construction materials manufacturer currently seeks a Project Manager/Customer Service Manager.

Job Description

Constant customer contact from initial contact through job completion. Great phone and interpersonal skills a must.

Qualifications

3-5 years in commercial construction with Metal Building, metal roofing, steel erection, or related is a must. Degree preferred but not a must.

Additional Information

Palermo Rhodes is a boutique executive search firm that specializes in two niche markets.

Engineered Product Manufactures  & Architectural and Engineering Consulting firms through out the US, Canada and Latin America.                                                                                                                                    


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