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Customer Service Manager Jobs in Tea, SD (NOW HIRING)

Staples Enterprises, Inc.

Customer Service Rep

Brandon, SD · On-site

$16 - $22/hr

Store Manager and Assistant Manager Job Objective: This position is responsible for positive and ... Greet customers and promote outstanding customer service with all guests and associates.

ExpressWay

Customer Service Rep

Brandon, SD · On-site

$16 - $22/hr

Store Manager and Assistant Manager Job Objective: This position is responsible for positive and ... Greet customers and promote outstanding customer service with all guests and associates.

Walgreens

Customer Service Associate

Sioux Falls, SD · On-site

$13.75 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Fleet Farm

Customer Service Lead

Sioux Falls, SD · On-site

Responsible for managing the customer service desk and cash office operation * Conduct any cash office activities and outside cash handling improvement * Assist with all service desk activities ...

Walgreens

Customer Service Associate

Sioux Falls, SD

$13.75 - $18.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Tea, SD

Customer Service Manager information

See Tea, SD salary details

$23.8K

$56.3K

$98K

How much do customer service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer service manager in Tea, SD is $56,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $67,900.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Tea, SD?

The most popular types of Customer Service jobs in Tea, SD are:

What job categories do people searching Customer Service Manager jobs in Tea, SD look for?

The top searched job categories for Customer Service Manager jobs in Tea, SD are:

What cities near Tea, SD are hiring for Customer Service Manager jobs?

Cities near Tea, SD with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Tea, SD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $56,280 per year, or $27.1 per hour.

Customer Service Representative

TWO MEN AND A TRUCK®

Sioux Falls, SD • On-site

$15/hr

Full-time

Re-posted 18 days ago

Two Men and a Truck rating

5.1

Company rating: 5.1 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

20th of 29 rated removal and storage companies

Job description

Starting pay: $15/hr + bonuses
The Customer Service Representative (CSR) is responsible for growing sales by partnering with other franchise staff to provide outstanding customer service to all TWO MEN AND A TRUCK® customers through in-depth knowledge of company products and services.
Responsibilities
  • Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK® services
  • Asks open-ended, probing questions to determine customer requirements and expectations
  • Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
  • Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
  • Educates customer on terminology, policies and procedures, anticipated delays and any additional information needed to increase customer satisfaction and improve profitability
  • Complies with federal, state, and local legal requirements when scheduling moving services and staff
  • Continually maintains thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of TWO MEN AND A TRUCK® and effectively oppose any customer objections
  • Prepares all move-related paperwork and documents on a daily basis
  • Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction and proactively resolve any complaints
  • Calmly and professionally handles displeased customers and provides timely feedback to management regarding customer concerns
  • May assist management with scheduling and tracking of movers and drivers in accordance with move requirements
  • May prepare various reports for management as well as gather research and statistics
  • May prepare proposals, letters, mass mailings, and other miscellaneous correspondence
  • May participate in various marketing activities including networking, direct mail and charitable move coordination
  • Ensures display area is maintained in a clean and professional manner; i.e. brochure stocks and box displays
  • All other duties as assigned
Requirements
  • High school diploma or general education degree (GED) is required. Associates degree in related field preferred
  • A minimum of six months to one year of customer service and/or office experience is required; Outside or inbound sales and/or TWO MEN AND A TRUCK® or moving industry experience is preferred
  • Excellent customer service skills (friendly, courteous and helpful)
  • Effective listening and communication skills
  • Good grammar, voice and diction
  • Good organizational and time management skills
  • Ability to analyze and solve problems effectively
  • Accurate; consistent attention to detail
  • Demonstrated understanding and application of effective selling strategies and techniques
  • Confidence to initiate customer contact, and comfortable asking for the sale
  • Strong team player who works productively with a wide range of people and personalities
  • Comfortable in a fast-paced environment; able to adapt quickly to changing priorities
  • Basic computer and keyboarding skills
  • Able to perform basic business math
  • Able to present a professional image at all times to customers and vendors
  • Demonstrated integrity, ethical standards, and commitment to TWO MEN AND A TRUCK® Core Values
  • Bilingual is a plus
This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Sioux Falls, South Dakota. The employer at this location is TMT Sioux Falls, LLC.

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