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Customer Service Manager Jobs in Tea, SD (NOW HIRING)

Wendy's

Customer Service Manager

Sioux Falls, SD · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux Falls, SD · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux Falls, SD · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Sioux Falls, SD · On-site

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Jerry's of Lennox

Service Manager

Harrisburg, SD · On-site

If you've been a Service Advisor, managed a Parts Department, and have experience leading a service ... Help resolve customer concerns and ensure a positive ownership experience * Monitor technician ...

HyVee

Service Manager

Sioux Falls, SD

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Sioux Falls, SD · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Sioux Falls, SD

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Sioux Falls, SD

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Sioux Falls, SD · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Sioux Falls, SD · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Sioux Falls, SD · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Sioux Falls, SD · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Hy-Vee, Inc.

Service Manager

Sioux Falls, SD · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

HyVee

Service Manager

Sioux Falls, SD

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient ... Customer focused * Professionalism Reporting Relations: Accountable and Reports to: District Store ...

Dee Jay's QSR Inc - KFC

Customer Service

Sioux Falls, SD

$16 - $21.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

Dee Jay's QSR Inc - KFC

Customer Service

Sioux Falls, SD

$16 - $21.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

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Customer Service Manager information

See Tea, SD salary details

$23.8K

$56.3K

$98K

How much do customer service manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for customer service manager in Tea, SD is $56,280.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $67,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Tea, SD? The most popular types of Customer Service jobs in Tea, SD are:
What job categories do people searching Customer Service Manager jobs in Tea, SD look for? The top searched job categories for Customer Service Manager jobs in Tea, SD are:
What cities near Tea, SD are hiring for Customer Service Manager jobs? Cities near Tea, SD with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Tea, SD as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $56,280 per year, or $27.1 per hour.

Customer Service Manager

Wendy's

Sioux Falls, SD • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Wendy's rating

4.7

Company rating: 4.7 out of 10

Based on 2,337 frontline employees who took The Breakroom Quiz

78th of 106 rated fast food restaurants

Job description

Why Wendy's
As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You'll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.
Responsibilities include:
  • Training, monitoring and reinforcing food safety procedures to crew members.
  • Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.
  • Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan.
  • Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
  • Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness.
  • Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
  • Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention.
  • Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.
  • Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings.
  • Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins.
  • Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments.
  • Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service.
  • Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed.
  • Assisting General Manager with completing weekly crew schedules.
  • Assisting the General Manager in screening applications and conducting crew interviews.
  • Assisting General Manager with maintaining and updating Restaurant Communication Board.

What you can expect
  • Direct Deposit
  • Free Meals
  • Pay for Grades--we pay you for being an excellent student!
  • Paid Vacation
  • Annual Performance Review and Performance Based Wage Increases
  • Quarterly Bonuses based on restaurant performance
  • Medical, Dental and Vision Benefits
  • On the Job Training
  • Advancement Opportunities
  • Fun, Recognition and Team Environment
  • 401(k) - not matched
  • Shoe Credits

What we expect from you
  • High School Diploma or GED.
  • Must be 18 years of age.
  • Must be able to pass criminal background check and drug screening.
  • One or more years of restaurant experience preferred.
  • Ability to multi-task while maintaining composure and give sound advice and direction.
  • Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
  • Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
  • Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
  • Must be able to stand for prolonged periods of time.
  • Ability and willingness to wear a headset.
  • Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
  • Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
  • May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
  • Must have or be willing to obtain ServSafe certification.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

What Wendy's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wendy's logo

About Wendy's

Sourced by ZipRecruiter

Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1969

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