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Customer Service Manager Jobs in Springville, UT

Romex Pest Control

Customer Service Manager

Pleasant Grove, UT · Remote

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CUSTOMER SERVICE MANAGER At Romex, exceptional customer care is at the heart of everything we do and that starts with the people who lead our Customer Service team. We're looking for a Customer ...

New

Wendy's

Customer Service Manager

Draper, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Draper, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Harmons

Customer Service Manager

Lehi, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

New

harmons

Customer Service Manager

Lehi, UT

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

New

Outback Steakhouse

Service Manager

Orem, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Carrabba's Italian Grill

Service Manager

Orem, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Liberty Safe

Customer Service Rep

Payson, UT · On-site

$16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...

Partners Personnel Management

Customer Service

Lehi, UT · On-site

$17/hr

Job Title: Customer Service Job Summary: We are looking for a friendly and dependable Customer Service Representative to provide excellent support to customers. In this role, you will answer ...

New

Rocky Mountain ATV

Customer Service

Payson, UT · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline ...

Burlington

Operations Service Manager

Orem, UT · On-site

$20 - $26.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington Stores, Inc.

Operations Service Manager

Orem, UT · On-site

$20 - $26.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington Stores

Operations Service Manager

Orem, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Quench It Lehi

Customer Service

Lehi, UT · On-site

$15 - $20.50/hr

Responsibilities and Duties Customer Service Sales people focus on speed and accuracy to make the best drinks in Lehi. * Accurately and quickly mix the drink orders placed with the proper syrups ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springville, UT

Customer Service Manager information

See Springville, UT salary details

$22.8K

$53.9K

$93.9K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Springville, UT is $53,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,100.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Springville, UT?

The most popular types of Customer Service jobs in Springville, UT are:

What are popular job titles related to Customer Service Manager jobs in Springville, UT?

For Customer Service Manager jobs in Springville, UT, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Springville, UT look for?

The top searched job categories for Customer Service Manager jobs in Springville, UT are:

What cities near Springville, UT are hiring for Customer Service Manager jobs?

Cities near Springville, UT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springville, UT as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $53,940 per year, or $25.9 per hour.

Customer Service Manager

Romex Pest Control

Pleasant Grove, UT • Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

CUSTOMER SERVICE MANAGER

At Romex, exceptional customer care is at the heart of everything we do and that starts with the people who lead our Customer Service team. We're looking for a Customer Service Manager who's ready to guide a talented CSR team, sharpen their performance, and build a service experience customers genuinely trust.

This is more than a management role; it's a chance to shape how a growing pest control company shows up for its customers every single day. You'll coach and develop your team, drive the KPIs and quality standards that keep operations running at their best, and act as the connective tissue between Customer Service, Sales, and our technicians in the field. You'll have real influence on department strategy, real autonomy to build the team culture you want to see, and real support to bring both your in-office and remote CSRs together as one team.

If you're looking for a role where your leadership is seen, your ideas are heard, and your impact is measurable, Romex is where you build that career.
COMPENSATION amp; BENEFITS
  • Base Salary: $60,000 – $70,000 (DOE)
  • Performance bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) with generous company match
  • Employee Stock Purchase Program

KEY RESPONSIBILITIES
Team Leadership amp; Culture
  • Support and lead the CSR team in day-to-day operations, serving as a reliable point of guidance and support
  • Conduct regular one-on-one meetings with team members to provide constructive feedback and encourage ongoing professional growth
  • Foster a positive, inclusive team environment through recognition programs, friendly competitions, and consistent communication
  • Ensure remote team members feel connected, supported, and included as valued members of the team
Performance amp; Quality Management
  • Monitor weekly performance metrics, including call volume, missed calls, alerts, and availability
  • Partner with team members to set individual goals and support them in achieving performance benchmarks
  • Conduct regular quality checks on calls, alerts, and scheduling accuracy to uphold high service standards
  • Deliver constructive feedback and coordinate retraining as needed to maintain consistent service quality
Development amp; Collaboration
  • Onboard and train new hires, and develop clear, useful guides and resources for the CSR team
  • Provide ongoing learning opportunities and coaching to support continuous improvement across the team
  • Communicate proactively and effectively with departments such as Sales and Technicians to ensure alignment on service delivery and timely issue resolution
Strategy amp; Customer Escalations
  • Collaborate with upper management to align on department goals and objectives
  • Meet regularly with the team lead to provide guidance, share updates, and ensure overall departmental success
  • Handle escalated customer concerns with professionalism, empathy, and efficiency, ensuring timely resolution and customer satisfaction
QUALIFICATIONS
  • 2+ years of leadership experience
  • Pest control industry knowledge
  • FieldRoutes CRM proficiency (Required)
  • Proven track record of meeting or exceeding department objectives
  • Excellent communication, leadership, and problem-solving skills
WHY JOIN US?
  • Lead and develop a CSR team, with the autonomy to shape coaching, training, and quality standards your way
  • Work alongside supportive upper management that values your input on department goals and strategy
  • See the direct impact of your leadership on customer satisfaction, team performance, and company growth
  • Grow your career in a stable, expanding industry with clear room for advancement as Romex scales

Apply