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Customer Service Manager Jobs in Springville, NY

Wegmans Food Markets

Customer Service Manager

Depew, NY · On-site

$21.75 - $23.25/hr

In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and ...

Wegmans Food Markets

Customer Service Manager

Buffalo, NY · On-site

$21.75 - $23.25/hr

In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and ...

Wegmans Food Markets

Customer Service Manager

Depew, NY · On-site

$21.75/hr

Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities * Provide Incredible Customer Service to customers and employees ...

Wegmans

Customer Service Manager

Depew, NY · On-site

$21.75 - $23.25/hr

Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities * Provide Incredible Customer Service to customers and employees ...

Wegmans

Customer Service Manager

Buffalo, NY · On-site

$21.75 - $23.25/hr

Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities * Provide Incredible Customer Service to customers and employees ...

Crane 1 Services, Inc.

Service Manager

Buffalo, NY

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

Crane 1

Service Manager

Buffalo, NY · On-site

Branch Manager The Service Manager is responsible for leading the operation's overall success, ensuring the customer is informed of scheduled appointments, responding to inquiries, and assisting with ...

JIT Toyota-Lift

Service Manager

Cheektowaga, NY · On-site

$75K - $83K/yr

Build strong customer relationships through proactive communication and service excellence What We're Looking For We're looking for someone who enjoys leading people just as much as solving ...

TDH Refrigeration

Service Manager

Buffalo, NY · On-site

$100K - $125K/yr

TDH Refrigeration , a TAG company, is seeking Refrigeration Service Manager who is responsible for the administration and efficient daily operations, including operations, sales, customer service ...

The Arcticom Group

Service Manager

Buffalo, NY · On-site

$100K - $125K/yr

TDH Refrigeration , a TAG company, is seeking Refrigeration Service Manager who is responsible for the administration and efficient daily operations, including operations, sales, customer service ...

Etech Hi

Service Manager

Buffalo, NY · On-site

$90K - $115K/yr

... customer service through repair coordination, communication, and issue resolution is PREFERRED · Ensure compliance with OEM, warranty, safety, and dealership standards while maintaining repair ...

Bridgestone Americas, Inc.

Service Manager

Hamburg, NY · On-site

$21.63 - $32.45/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Springville, NY

Customer Service Manager information

See Springville, NY salary details

$21.8K

$51.7K

$90K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Springville, NY is $51,663.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $62,400.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Springville, NY?

The most popular types of Customer Service jobs in Springville, NY are:

What job categories do people searching Customer Service Manager jobs in Springville, NY look for?

The top searched job categories for Customer Service Manager jobs in Springville, NY are:

What cities near Springville, NY are hiring for Customer Service Manager jobs?

Cities near Springville, NY with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Springville, NY as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,663 per year, or $24.8 per hour.

Customer Service Manager

Wegmans Food Markets

Depew, NY • On-site

$21.75 - $23.25/hr

Full-time

Re-posted 6 days ago

Key responsibilities

  • Independently manage store operations during daytime and nighttime hours, including opening and closing the store.

  • Partner with department management to prioritize tasks, delegate responsibilities, and ensure efficient front-end and checkout operations.

  • Manage the performance of customer service team members by providing resources, training, feedback, and development opportunities.

Wegmans Food Markets rating

7.9

Company rating: 7.9 out of 10

Based on 844 frontline employees who took The Breakroom Quiz

4th of 124 rated grocery stores

Job description

Location:
651 Dick Road Depew, NY 14043
Availability Requirement for this role:
Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am
Age Requirement:
Must be 18 years or older
Time Type:
Full time
Pay Range:
$21.75 - $23.25 / hour
Why Work Here
Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.
Job Description:
We're looking for entry-level leaders who are passionate and ready to collaborate, lead, and give their best every day! In this role, your responsibilities will consist of both coordinating and troubleshooting daily activities of our customer service employees, as well as taking part in store management duties and projects. Through these responsibilities you will gain a deep understanding of our values, business measures and operations, experiencing everything from daytime to nighttime hours, often acting as a liaison between different areas of the store. You will be responsible for leading and developing a team of customer service focused team members, ensuring they have the tools and resources to be successful at their jobs. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!
What will I do?
  • Independently manage store operations between daytime and nighttime hours, acting as key leader and liaison among teams and various departments throughout the store; responsible for closing and/or opening the store, as part of a varied schedule that changes on a weekly basis
  • Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduce customer wait time
  • Manage performance of a team of Customer Service employees, providing resources, training, feedback, and development opportunities
  • Provide Incredible Customer Service to customers and employees alike, acting as a champion throughout the store for our values and standards
  • Quickly react to situations that arise, partnering with store leadership to problem solve operational challenges
  • Participate in and/or lead special projects and assignments across the store with the goal of bringing employees together and enhancing the Company culture

Required Qualifications
  • Customer service experience, preferably in a food service, grocery or retail setting
  • Proven ability to multi-task and handle interruptions in a fast-paced environment
  • Computer skills

Preferred Qualifications
  • Experience leading a team
  • Ability to quickly learn and adapt to new situations and subject matters

What Wegmans Food Markets employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Wegmans Food Markets

Sourced by ZipRecruiter

Wegmans Food Markets, situated in Rochester, NY, US, is a widely recognized name in the retail grocery industry. The company was founded in 1916 by Walter Wegman as Rochester Fruit and Vegetable Company and has since been providing a diverse series of high-quality grocery products. It is built on the mission of “helping families live healthier, better lives through food.” Core values of caring, high standards, making a difference, respect, and empowerment drive the firm to uphold its quality, bringing every meal an opportunity for happiness. Wegmans has been celebrated with multiple accolades and was named the best grocery chain in the U.S. by Food & Wine in 2020.

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Rochester, NY, US

Year founded

1916

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