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Customer Service Manager Jobs in Spring Lake, MI

SpartanNash

Customer Service Manager

Holland, MI

... managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts ...

M&K Truck Centers

Service Manager

Holland, MI · On-site

The Service Manager runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service ...

United Rentals

Service Manager

Grand Rapids, MI · On-site

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

Grand Rapids, MI · On-site

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

United Rentals

Service Manager

Grand Rapids, MI · On-site

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the ... You'll continually improve efficiency and customer satisfaction, by ensuring equipment is properly ...

Fitzpatrick Acquisitions LLC

Customer Service

Jenison, MI

$14.50 - $19.75/hr

Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.

T

Be Seen First

Customer Service

Muskegon, MI · On-site

$18/hr

You should be comfortable communicating by phone and email, able to manage a few different tasks at ... This position includes a mix of customer service and administrative work such as updating ...

Timken

Customer Service Representative

Muskegon, MI · On-site

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities: * Serve as both the first point of contact and the final ...

Timken

Customer Service Representative

Norton Shores, MI · On-site

$14.50 - $19.75/hr

This Customer Service Representative will report to our Customer Service Manager and is an on-site role. Essential Responsibilities: * Serve as both the first point of contact and the final ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring Lake, MI

Customer Service Manager information

See Spring Lake, MI salary details

$22.3K

$52.7K

$91.8K

How much do customer service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service manager in Spring Lake, MI is $52,709.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $63,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Spring Lake, MI?

The most popular types of Customer Service jobs in Spring Lake, MI are:

What are popular job titles related to Customer Service Manager jobs in Spring Lake, MI?

For Customer Service Manager jobs in Spring Lake, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Spring Lake, MI look for?

The top searched job categories for Customer Service Manager jobs in Spring Lake, MI are:

What cities near Spring Lake, MI are hiring for Customer Service Manager jobs?

Cities near Spring Lake, MI with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring Lake, MI as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,709 per year, or $25.3 per hour.

Customer Service Manager

Holland, MI • On-site

SpartanNash Company
Food and Beverage Wholesalers • 10K+ employees

5.7

Company rating: 5.7 out of 10

Based on 332 frontline employees who took The Breakroom Quiz

457th of 738 rated retailers

Recommended by students

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Learn more about SpartanNash Companyexternal

Full-time

Re-posted 6 days ago

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.
Our braggingly happy team members - ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists - create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location:
50 Douglas Ave - Holland, Michigan 49424
Position Summary:
This role is responsible to lead the day-to-day activities of the department operations in a retail store, ensuring the associates are trained, the department is fully staffed, operating at company standards and meeting all company goals and key performance indicators.
Here's what you'll do:
  • Be responsible to order and maintain inventory in your department, while utilizing inventory control procedures to ensure product freshness and quality.
  • Review and validate received orders for amount, quality, count or weight, condition, and ensure all product is stored in appropriate areas.
  • Manage a team that completes all stocking, production, and additional tasks to ensure product quality, production planning, accuracy, and date sensitive rotation, as well as ensure all spoiled/damaged products are handled per established guidelines.
  • Maintain familiarity with all products carried in the department as well as throughout the store.
  • Know the advertised items, special prices, coupon deals or other features, that apply to the store's sales and rewards programs.
  • Assure that the weekly and period Flight Plan are communicated and executed to company expectations and timeline.
  • Follow company policies and timelines using the required tools and software to manage scheduling, according to forecasted guidelines.
  • Implement and maintain work schedules, labor control, overtime control, and payroll expense for the department.
  • Implement Our Winning Recipe and model our core values and competencies.
  • Be responsible for department management including staffing, training, performance management, and career development of associates.
  • Develop and monitor department goals.
  • Develop and monitor department forecasts, as required.
  • Attend and participate in daily huddles, manager meetings, as well as district and company level meetings via phone, online, or in person, as required.

  • Maintain a clean, attractive, and well stocked department, by using structure of the day guidelines, as well as executing "Prime Time" standards.
  • Assure that all food safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
  • Assure that all safety guidelines and requirements are always followed and maintained throughout the entire store. Take immediate corrective action if not followed.
  • Develop and implement a plan that results in meeting company goals and key performance indicators.
  • Additional responsibilities may be assigned as needed.

Here's what you'll need:
  • High School Graduate (Required) or Equivalent (GED).
  • Two years of retail experience preferred.
  • One-year supervisory experience preferred.
  • Strong written and verbal communication, and bookkeeping skills.
  • Good organization, prioritization, decision-making, problem solving and conflict management skills.
  • Strong leadership abilities with capability to work in a hands-on environment.
  • Good strategic planning and business acumen skills.
  • Good knowledge of retail store operations; knowledge of retail management systems.
  • Proficient in Word, Excel and PowerPoint.
  • Depending on company location, ability to communicate in Spanish is highly desirable.

Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.

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