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Customer Service Manager Jobs in Spring City, PA

CSTK

Service Manager

Philadelphia, PA

$90K - $115K/yr

Service Manager Location: Philadelphia, PA Salary Pay Range: $90,000 to $115,000 based on skill set ... You will be responsible for the service department team, handle customer service interactions ...

CarShop

Service Manager

Glen Mills, PA · On-site

$85K - $100K/yr

Address customer concerns professionally and work toward effective resolutions * Maintain CarShop's standards, values, and culture throughout the department * Lead by example while creating an ...

CarShop

Service Manager

Chester Springs, PA · On-site

$85K - $100K/yr

Address customer concerns professionally and work toward effective resolutions * Maintain CarShop's standards, values, and culture throughout the department * Lead by example while creating an ...

LB Capital

Customer Service Representative (CSR)

Blue Bell, PA · On-site

$15.25 - $20.75/hr

Utilize ServiceTitan software to manage and maintain customer service operations effectively. * Interact with customers via phone, email, and chat to address their queries, concerns, and service ...

Redner's Markets

Customer Service Representative

Red Hill, PA · On-site

$15.75 - $21.25/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redner's Markets

Customer Service Representative

Oxford, PA · On-site

$14.75 - $20/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redner's Markets

Customer Service Representative

Pottstown, PA · On-site

$15.50 - $21.25/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redner's Markets

Customer Service Representative

Leesport, PA · On-site

$15 - $20.25/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Spring City, PA

Customer Service Manager information

See Spring City, PA salary details

$24.3K

$57.6K

$100.2K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Spring City, PA is $57,564.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Spring City, PA?

The most popular types of Customer Service jobs in Spring City, PA are:

What are popular job titles related to Customer Service Manager jobs in Spring City, PA?

For Customer Service Manager jobs in Spring City, PA, the most frequently searched job titles are:

What cities near Spring City, PA are hiring for Customer Service Manager jobs?

Cities near Spring City, PA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Spring City, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $57,564 per year, or $27.7 per hour.

Service Manager - Philadelphia

Hoist & Crane Service Group Inc

Morgantown, PA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 7 days ago

Hoist & Crane Service Group rating

8.9

Company rating: 8.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

15th of 283 rated repair and maintenance companies

Job description

For over 40 years, Hoist & Crane Service Group has been a leader in the crane service industry. Safety is our top priority and our programs have been honored in 2014, 2015, and 2016 by the National Safety Council. Our culture strives to always operate within our 5 Marks of Safety, Integrity, Respect, Effectiveness, and Legacy.
Hoist & Crane Service Group is looking for an experienced industrial technician with supervisory experience. Service Managers are responsible for the management of field operations and profitability. Service Managers work with planners in scheduling, maintaining job costs, procurement, and accounting functions. Determine the financial impacts of field operations on branch performance and work with the Branch Manager to oversee Safety, Human Resources, and Recruiting duties. Service Managers will also assist field operations with technical troubleshooting, tooling requirements, and parts availability when needed.
Hoist & Crane Service Group offers competitive wages and benefits packages including:
  • Medical
  • Dental
  • Vision coverage
  • Long and short term disability
  • 401K

Join our exciting Hoist & Crane Service Group team.
The qualified Service Manager candidate will be able to pass drug, alcohol, background, and motor vehicle checks and will have the following:
  • 5+ years of field or industrial experience, supervisory or management experience preferred
  • Strong communication skills, written and verbal
  • Proficient with computers
  • Exceptional customer service skills
  • Proven knowledge of mechanical and electrical systems
  • Proven organizational skills
  • Able to work independently and as a team
  • Able to lift 50 pounds and sit or stand for long periods of time

Must be able to pass a pre-employment drug test and background (DISA) and submit to random and annual drug testing as required.

What Hoist & Crane Service Group employees say

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