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Customer Service Manager Jobs in Smithfield, UT (NOW HIRING)

Heritage CDJR of Logan

Service Manager

Logan, UT · On-site

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

Heritage CDJR of Logan

Service Manager

Logan, UT

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

Heritage CDJR of Logan

Service Manager

Logan, UT · On-site

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

Heritage CDJR of Logan

Service Manager

Logan, UT · On-site

Service Manager Heritage Chrysler Dodge Jeep Ram of Logan Logan, Utah | Full-Time Leadership ... Resolve customer concerns with professionalism and urgency. * Maintain compliance with all ...

Domino's Franchise

Customer Service Rep

Preston, ID · On-site

Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system * Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when ...

Domino's

Customer Service Rep

Preston, ID

$13/hr

Channel your inner detective to document customer interactions in our top-secret (okay, not really) CRM system * Be the Sherlock Holmes of customer service, identifying tricky issues and knowing when ...

New

SPEEDY CPS

Customer Service Specialist

Logan, UT · On-site

$18 - $23/hr

Customer Service Representative As a Customer Service Representative, your job will be to make our ... Handles customer complaints, forwards to management when appropriate * Maintains front counter ...

Genuine Parts Company

Customer Service Representative

Logan, UT · On-site

$13.75 - $18.75/hr

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. JOB DUTIES: • Responds to basic customer ...

AlphaGraphics

Customer Service Specialist

Logan, UT · On-site

$18 - $23/hr

Customer Service Specialist Hot Job LOGAN, UT 84341 Overview Salary Range $18.00 - $23.00 Hourly ... Handles customer complaints, forwards to management when appropriate * Maintains front counter ...

WinnCompanies

Customer Service Representative

Logan, UT · On-site

$15.05 - $23.65/hr

... management technology. Today, we power the industry's most essential operating system, serving ... Educate customers on Entrata's software and products * Provide root cause correction, not just ...

Entrata

Customer Service Representative

Logan, UT · Remote

$15.05 - $23.65/hr

... management technology. Today, we power the industry's most essential operating system, serving ... Educate customers on Entrata's software and products * Provide root cause correction, not just ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Smithfield, UT

Customer Service Manager information

See Smithfield, UT salary details

$21.2K

$50.3K

$87.6K

How much do customer service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service manager in Smithfield, UT is $50,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $60,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Smithfield, UT?

The most popular types of Customer Service jobs in Smithfield, UT are:

What cities near Smithfield, UT are hiring for Customer Service Manager jobs?

Cities near Smithfield, UT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Smithfield, UT as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $50,296 per year, or $24.2 per hour.

Service Manager

Tremonton, UT • On-site

Heritage Ford of Tremonton
See more jobs at Heritage Ford of Tremontonexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Service Manager

Heritage Motor Company of Tremonton | Tremonton, UT | Full-Time

About Us

Heritage Motor Company of Tremonton is a CDJR and Ford dealership with a proven record of excellence serving our community. We've built our reputation on honest service, hard work, and treating our customers and each other like family. Our team enjoys a family-like atmosphere at the dealership, and we're proud to be part of a great, family-centered community in Tremonton. If you're looking for a place to build a career, not just work a job, we'd love to meet you.

Position Overview

We are seeking an experienced, customer-focused Service Manager to lead our Service Department. The Service Manager will oversee daily service operations, manage and mentor our service team, and ensure every customer leaves with a positive experience and a properly serviced vehicle. This is a key leadership role for someone who takes pride in operational excellence and wants to be part of a dealership that feels like family.

Key Responsibilities
  • Oversee day-to-day operations of the service department, ensuring efficient workflow and high-quality repairs
  • Hire, train, schedule, and mentor service advisors and technicians
  • Ensure an outstanding customer experience from check-in through vehicle delivery
  • Monitor and manage department budgets, labor hours, parts costs, and profitability
  • Maintain manufacturer (CDJR and Ford) service standards, certifications, and warranty compliance
  • Handle customer concerns promptly and professionally, resolving issues to build lasting trust
  • Track key performance metrics (CSI, productivity, efficiency) and drive continuous improvement
  • Maintain a safe, clean, and organized shop environment in compliance with dealership and safety standards
  • Partner with Parts and Sales departments to support overall dealership goals
Qualifications
  • Previous automotive service management or service advisor leadership experience preferred
  • Strong working knowledge of dealership service operations; CDJR and/or Ford experience a plus
  • Proven leadership skills with the ability to train, motivate, and manage a team
  • Excellent customer service, communication, and problem-solving skills
  • ASE certifications a plus
  • Experience with dealership service software (e.g., CDK, Reynolds & Reynolds, Tekion, DealerTrack, or similar) preferred
  • Valid driver's license with an acceptable driving record
  • Ability to pass a background check and pre-employment screening
What We Offer
  • Competitive pay, based on experience
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) plan
  • Employee vehicle purchase and service discounts
  • Ongoing training and career growth opportunities
  • A supportive, family-like team environment in a great family-centered community
How to Apply

Apply through Hireology, or in person at Heritage Motor Company of Tremonton. We look forward to hearing from you!

Heritage Motor Company of Tremonton is an Equal Opportunity Employer.

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