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Customer Service Manager Jobs in Sandy, UT (NOW HIRING)

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

$85K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Riverton Acura

SERVICE MANAGER

Murray, UT

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency * Manage day-to-day ...

Riverton Acura

SERVICE MANAGER

Murray, UT · On-site

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency * Manage day-to-day ...

Riverton Acura

SERVICE MANAGER

Murray, UT · On-site

$90 - $130/hr

Build a culture of hard work, teamwork, and customer-first service * Own department KPIs: CP hours per RO, effective labor rate, fixed absorption, CSI, and technician efficiency * Manage day-to-day ...

FleetPride, Inc.

Service Manager

Salt Lake City, UT · On-site

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Fleetpride

Service Manager

Salt Lake City, UT · On-site

$80 - $120/hr

Consistently deliver incredible customer service experiences by offering knowledge, advice, and ... Manage and update work orders and invoices to ensure quality and timeliness of work performed and ...

Workstream

Service Manager

Salt Lake City, UT · On-site

$70 - $90/hr

WHY YOU'LL LOVE IT HERE) At Team Karl Malone, everyone matters --our customers and our employees ... Build and manage the service department budget * Monitor KPIs, productivity, CSI, and profitability

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Sandy, UT

Customer Service Manager information

See Sandy, UT salary details

$23.3K

$55.1K

$96K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Sandy, UT is $55,113.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,000.00 and $66,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Sandy, UT?

The most popular types of Customer Service jobs in Sandy, UT are:

What are popular job titles related to Customer Service Manager jobs in Sandy, UT?

For Customer Service Manager jobs in Sandy, UT, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Sandy, UT look for?

The top searched job categories for Customer Service Manager jobs in Sandy, UT are:

What cities near Sandy, UT are hiring for Customer Service Manager jobs?

Cities near Sandy, UT with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Sandy, UT as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,113 per year, or $26.5 per hour.

Manager Customer Service

Graybar

Salt Lake City, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Graybar rating

8.5

Company rating: 8.5 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

14th of 366 rated logistics

Job description

Become part of the excitement.

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.

In this role you will:

  • Assist the Branch Manager in managing resources within the branch
  • Supervise and mentor customer service, administrative, warehouse, and transportation functions
  • Staff all service and administrative functions and monitor performance of related employees
  • Implement customer-facing service solutions and e-commerce solutions
  • Set branch schedules, establish procedures, and resolve service failures
  • Collaborate with Branch Manager in managing profitability, expenses, and assets

What you bring to the table:

  • SAP and Microsoft Office experience
  • Supervisory and leadership skills; ability to motivate and support a team
  • Problem solving and conflict resolution skills
  • 5+ years experience required
  • 2 year degree preferred

Compensation Details: The expected basesalaryfor this position is starting at $85,000 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.

TheValue of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

  • Multiple plan options for Medical, Dental, Vision,and Prescription Drugbenefits.

  • Life Insurance coverage for you and options for your family.

  • Save on expenses with Flexible Spending Accounts.

  • Enjoy our Disability Benefitsat no cost to you.

  • Share in our success with Profit Sharing Plans.

  • 401(k) Savings Planwith company match to help secure your future.

  • Paid Vacation& Sick Daysto spend time away from work or in case of an illness.

  • Rest and recharge during our Paid Holidaysthroughout the year.

  • Take advantage of our Paid Wellness Dayto focus on preventive care and prioritize your health.

  • Volunteer with Community Time Offto give back to the community.

  • Predictable Work Schedulesto plan your life: no weekends or nights for most roles.

  • Celebrate your and others' achievements with our Employee Recognition Program.

  • Reach your career goals with our Educational Reimbursement and Career Development Programs.

  • And More Perksthat support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what's next for you.

Equal Opportunity Employer/Vet/Disabled

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

What Graybar employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Graybar

Sourced by ZipRecruiter

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

Industry

Construction materials wholesalers

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1869

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