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Customer Service Manager Jobs in Rosemount, MN (NOW HIRING)

ITW Hobart Service

Service Manager

Edina, MN · On-site

The Service Manager will also be required to support and enforce all company policies and ... Meeting or exceeding customer satisfaction results * Talent development * Increasing employee ...

Heartlandtireandauto

Service Manager

Shakopee, MN · On-site

$60 - $80/hr

The Service Manager acts as a key liaison between customers and service personnel, fostering positive interactions and resolving any issues promptly to maintain strong client relationships.

Crisp & Green

Service Manager

Minneapolis, MN

Our Service Managers lead our front of house team focused on delivering an exceptional guest ... Resolving customer incidents and working to ensure a positive guest experience * Assisting with ...

TSI Incorporated

Service Manager

Shoreview, MN · On-site

$125 - $150/hr

Service Manager Location: Shoreview, MN, US, 55126 Who Are We? Do you want to help to make the ... We are proud of the wide range of solutions we provide that solve our customers' problems around ...

TSI Incorporated

Service Manager

Shoreview, MN

We are proud of the wide range of solutions we provide that solve our customers' problems around ... Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI ...

TSI, Inc.

Service Manager

Shoreview, MN · On-site

We are proud of the wide range of solutions we provide that solve our customers' problems around ... Service Manager at TSI The Service Manager provides strategic and operational leadership for TSI ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rosemount, MN

Customer Service Manager information

See Rosemount, MN salary details

$25K

$59.3K

$103.3K

How much do customer service manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for customer service manager in Rosemount, MN is $59,297.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,900.00 and $71,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rosemount, MN?

The most popular types of Customer Service jobs in Rosemount, MN are:

What job categories do people searching Customer Service Manager jobs in Rosemount, MN look for?

The top searched job categories for Customer Service Manager jobs in Rosemount, MN are:

What cities near Rosemount, MN are hiring for Customer Service Manager jobs?

Cities near Rosemount, MN with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rosemount, MN as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $59,297 per year, or $28.5 per hour.

Residential Operations & Customer Service Manager

Squeaky Service LLC

South Saint Paul, MN • On-site

$20/hr

Other

PTO

Re-posted 5 days ago

Job description


Location: South St. Paul, MN
Pay: Starting at $20/hour + Bonus Opportunities
Schedule: Monday-Friday, Morning Hours (Flexible Availability Required)
Squeaky Services is looking for a motivated, bilingual (English/Spanish) Residential Operations & Customer Service Manager to join our growing team. This position will start part-time with the opportunity to grow into a full-time role. We are looking for someone with strong customer service skills, excellent communication, and the ability to build positive relationships with both clients and employees.
Responsibilities
  • Serve as the primary point of contact for residential cleaning clients.
  • Answer client calls, emails, and address customer concerns professionally.
  • Conduct customer follow-ups after cleanings.
  • Process customer payments and ensure accounts are up to date.
  • Request and manage customer reviews and feedback.
  • Schedule and coordinate residential cleaning appointments.
  • Support employee engagement and communication.
  • Assist with employee coaching, training, and problem-solving.
  • Help cover cleaning shifts when employees call off or additional support is needed.
  • Learn and understand all company cleaning procedures, chemicals, equipment, and supplies.
  • Conduct quality control checks and ensure company standards are met.
  • Perform follow-up calls and outreach to potential clients.
  • Assist with lead generation and sending marketing emails to prospective customers.
  • Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results.
  • Gather photos, videos, testimonials, and content from completed projects for marketing purposes.

Requirements
  • Bilingual in English and Spanish (required).
  • Previous customer service experience (required).
  • Leadership or management experience preferred.
  • Strong communication and organizational skills.
  • Comfortable handling customer and employee concerns.
  • Basic computer skills and ability to learn scheduling and CRM systems.
  • Valid driver's license and reliable transportation.
  • Willingness to perform cleaning tasks when necessary.

Benefits
  • Starting pay of $20/hour.
  • Paid Time Off (PTO).
  • Growth opportunities within a rapidly expanding company.
  • Bonus opportunities tied to customer satisfaction, client retention, positive reviews, lead generation, social media content creation, and residential sales growth.

More info:
squeakyservices.com
office@squeakyservices.com
612-501-8436

Apply