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Customer Service Manager Jobs in Rosedale, WV (NOW HIRING)

BFS Foods, Inc.

CSR - 320

Spencer, WV · On-site

$14.75 - $20.25/hr

Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a positive, empathetic, and professional attitude toward customers at all times. * Use telephones to ...

BFS FOODS

CSR - 320

Spencer, WV

$14.75 - $20.25/hr

Manager and Director of Operations Customer Service Representative Responsibilities: * Maintain a positive, empathetic, and professional attitude toward customers at all times. * Use telephones to ...

Kfc

Customer Service

Elkview, WV

$10.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Taco Bell

Customer Service

Elkview, WV

$10.50/hr

The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you ...

Kohl's

Full-Time Customer Service Supervisor

Clay, WV

$22.25 - $34.50/hr

Role Specific Information About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent ...

Par Mar Stores

Customer Service Associate

Arnoldsburg, WV

$13.25 - $18.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Bickmore, WV

$11.75 - $16.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

WV · On-site

$13.25 - $18.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Elkview, WV

$14 - $19.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Maysel, WV

$11.25 - $15.50/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Glenville, WV · On-site

$13.50 - $18.50/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Maysel, WV · On-site

$11.25 - $15.50/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Elkview, WV · On-site

$14 - $19.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Glenville, WV · On-site

$13.50 - $18.50/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Summersville, WV

$10.75 - $15/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Glenville, WV

$13.50 - $18.50/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Amma, WV

$14 - $19.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Summersville, WV · On-site

$10.75 - $15/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Summersville, WV · On-site

$10.75 - $15/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Amma, WV · On-site

$14 - $19.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rosedale, WV

Customer Service Manager information

See Rosedale, WV salary details

$22.3K

$52.8K

$92K

How much do customer service manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer service manager in Rosedale, WV is $52,846.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $63,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What cities near Rosedale, WV are hiring for Customer Service Manager jobs? Cities near Rosedale, WV with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
CSR - 320

CSR - 320

BFS Foods, Inc.

Spencer, WV • On-site

$14.75 - $20.25/hr

Other

Medical, Retirement, PTO

Posted 23 days ago

Job description

BENEFITS:
• Health Insurance
• 401(K) Matchi
• Paid Time Off
• Disability Insurance
• Opportunities for Advancement
Bruceton Petroleum Company, Inc., is hiring a Customer Service Representative to manage customer petroleum orders and queries. You will also be asked to process orders, modification, and escalate complaints across a number of communication channels. To do well in this role, you will need to be able to remain calm when customers are frustrated and have experience working with computers.
REPORTS TO: Manager and Director of Operations
Customer Service Representative Responsibilities:
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Use telephones to respond promptly to incoming customer inquiries and reach out to customers to verify account information.
  • Communicate with customers through various channels (phone calls, emails, etc)
  • Take payment information and other pertinent information such as address, phone number, product and gallons ordered.
  • Acknowledge and resolve customer complaints.
  • Knowledge of our products inside and out so that you can answer questions.
  • Process orders, forms, databases and various requests.
  • Keep records of customer orders, transactions, comments and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
  • High school diploma; general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers (Microsoft Outlook & Excel).
  • Experience working with customer support.

Perform such similar, comparable, or related duties as may be required or assigned.

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