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Customer Service Manager Jobs in Ridgeley, WV (NOW HIRING)

Penn Power Group, LLC

Service Manager

Bedford, PA · On-site

As the Service Manager you will oversee all aspects of the service department's operations ... Maintain strong customer relationships by communicating clearly and effectively about diagnostics ...

Penn Power

Service Manager

Bedford, PA · On-site

As the Service Manager you will oversee all aspects of the service department's operations ... Maintain strong customer relationships by communicating clearly and effectively about diagnostics ...

Automated Health Systems

Be Seen First

Customer Service Surge Specialist

Cumberland, MD · On-site

$17/hr

Automated Health Systems is a premier healthcare focused customer service call center vendor ... From its headquarters in Pittsburgh, Pennsylvania, AHS manages state-of-the-art facilities located ...

parmaroil

Customer Service Associate

MD · On-site

$14.75 - $20.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Westernport, MD · On-site

$14.75 - $20.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Ridgeley, WV

$14.25 - $19.75/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Garrett, PA

$14.25 - $19.75/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Westernport, MD · On-site

$14.75 - $20.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Westernport, MD

$14.75 - $20.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Ridgeley, WV · On-site

$14.25 - $19.75/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Mccoole, MD

$14.75 - $20.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Par Mar Stores

Customer Service Associate

Westernport, MD

$14.75 - $20.25/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

parmaroil

Customer Service Associate

Garrett, PA · On-site

$14.25 - $19.75/hr

Store Manager Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service. As a Customer Service Associate you will need to have a strong commitment to ...

Variety Stores LLC

Customer Service Associate

Cumberland, MD

$14.25 - $19.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Roses Discount Stores

Customer Service Associate

Cumberland, MD · On-site

$14.25 - $19.75/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions • Retail store environment where extended periods of standing are ...

Circle K

Customer Service Representative

Cumberland, MD · On-site

$15.75 - $21.50/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Sherwin-Williams

Customer Service Specialist

Cumberland, MD · On-site

$16.75 - $22.25/hr

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Ridgeley, WV

Customer Service Manager information

See Ridgeley, WV salary details

$24.3K

$57.5K

$100.1K

How much do customer service manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for customer service manager in Ridgeley, WV is $57,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Ridgeley, WV? The most popular types of Customer Service jobs in Ridgeley, WV are:
What cities near Ridgeley, WV are hiring for Customer Service Manager jobs? Cities near Ridgeley, WV with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Ridgeley, WV as of July 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,471 per year, or $27.6 per hour.
Service Manager

Service Manager

Penn Power Group, LLC

Bedford, PA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Penn Power Group rating

8.7

Company rating: 8.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

31st of 361 rated vehicle maintenance

Job description

Description

At Penn Power Group, we don't just service trucks-we support the businesses that keep America moving. With over 50 years of experience and leading presence in our markets, we offer a distinctly comprehensive range of commercial fleet services and products, including mobile fleet maintenance and repair capabilities; the highest level of OEM- Certified services for Allison Transmissions and Carrier Transicold; deep expertise in diesel engine repair for market leaders like Detroit Diesel; and full trailer repair and maintenance capabilities through our team of highly trained technicians. 


As the Service Manager you will oversee all aspects of the service department's operations, including team leadership, workflow management, customer service, and ensuring the highest standards of repair and maintenance are met. The ideal candidate will have extensive experience with diesel engines, strong leadership skills, and a proven ability to manage and develop a high-performing team.

Requirements

What You'll Do

  • Manage day-to-day operations of the service department, ensuring efficient workflow and timely repairs.
  • Supervise and mentor a team of diesel technicians, providing guidance, training, and performance feedback.
  • Schedule and prioritize work orders to meet customer expectations and minimize equipment downtime.
  • Maintain strong customer relationships by communicating clearly and effectively about diagnostics, estimates, repairs, and timelines.
  • Ensure compliance with safety standards, environmental regulations, and company policies.
  • Monitor parts inventory and work with the parts department to ensure timely procurement.
  • Review and analyze service reports, KPIs, and technician productivity to drive continuous improvement.
  • Collaborate with sales and operations teams to support business goals.

What you Bring:

  • 3+ years of experience in heavy-duty diesel repair, with at least 2 years in a supervisory or management role.
  • Strong knowledge of diesel engines, hydraulics, electrical systems, and diagnostic equipment.
  • Proven leadership skills and ability to manage a team effectively.
  • Excellent customer service and communication abilities.
  • Experience with service software and reporting tools a plus

Why Join Us?

  • Competitive salary based on experience - (For NY & NJ change to Base salary to $/year )
  • Comprehensive benefits package (medical, dental, vision, 401(k))
  • Paid Time off, holidays and company sponsored training
  • A supportive culture where your contributions drive visible success
  • Career growth opportunities

At Penn Power Group, we understand trucks, and we understand people. Apply to today if you are the go-to person in the shop and know your way around diesel engines and how to run a tight crew?


#WrenchLife #DieselService #ShopBoss #NowHiring #DieselTechsUnite #FleetFixer


An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact people@pennpowergroup.com (215) 335-0500 ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to this address will not be accepted.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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