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Customer Service Manager Jobs in Roscoe, IL (NOW HIRING)

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence. As our Service Manager, you will oversee the daily ...

Xylem

Service Manager

Rockford, IL · On-site

The ideal candidate will provide and maintain excellent customer service and be the frontline ... Serve as the key liaison to sales and management to ensure consistent customer satisfaction

Kunes Auto Group

Automotive Service Manager

Delavan, WI · On-site

Provide customers with clear, timely updates throughout the service process * Monitor department ... Prior automotive service management, service advising, or related dealership experience preferred

Delavan Holdings

Automotive Service Manager

Delavan, WI · On-site

$120K/yr

Provide customers with clear, timely updates throughout the service process * Monitor department ... Prior automotive service management, service advising, or related dealership experience preferred

Kunes Auto

Automotive Service Manager

Delavan, WI · On-site

AUTOMOTIVE SERVICE MANAGER Unlimited Earning Potential | Career Growth | Paid Training Why Kunes ... Provide customers with clear, timely updates throughout the service process * Monitor department ...

Texas Roadhouse

Service Manager

Rockford, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rockford, IL · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Assistant Service Manager

Rockford, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Texas Roadhouse

Assistant Service Manager

Rockford, IL · On-site

$5.2K/mo

Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales. * Leads by example to ...

Kunes Auto Group

Regional Service Manager

Delavan, WI · On-site

In addition to ensuring customers are satisfied, the Auto Body Service Manager must know how to inspect automobiles, prepare estimates for repair, coordinate with insurance companies, and supervise ...

New

Kunes Auto

Regional Service Manager

Delavan, WI · On-site

In addition to ensuring customers are satisfied, the Auto Body Service Manager must know how to inspect automobiles, prepare estimates for repair, coordinate with insurance companies, and supervise ...

New

Kunes Auto

Regional Service Manager

Delavan, WI · On-site

In addition to ensuring customers are satisfied, the Auto Body Service Manager must know how to inspect automobiles, prepare estimates for repair, coordinate with insurance companies, and supervise ...

New

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Roscoe, IL

Customer Service Manager information

See Roscoe, IL salary details

$23.9K

$56.5K

$98.4K

How much do customer service manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer service manager in Roscoe, IL is $56,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $68,200.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Roscoe, IL?

The most popular types of Customer Service jobs in Roscoe, IL are:

What are popular job titles related to Customer Service Manager jobs in Roscoe, IL?

For Customer Service Manager jobs in Roscoe, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Roscoe, IL look for?

The top searched job categories for Customer Service Manager jobs in Roscoe, IL are:

What cities near Roscoe, IL are hiring for Customer Service Manager jobs?

Cities near Roscoe, IL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Roscoe, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,482 per year, or $27.2 per hour.

Service Manager

Ketterhagen Motor Sales Inc

Whitewater, WI

Full-time

Retirement, PTO

Re-posted 17 hours ago

Job description

Ketterhagen Motor Sales Inc is looking for an experienced Service Manager!
Ketterhagen Motor Sales Inc. is a family-owned Ford dealership in Whitewater, WI, with over 105 years of trusted service to the local community. We pride ourselves on a supportive, team-oriented work environment where employees are valued and encouraged to grow. If you're looking to build a career with a company that treats both its customers and staff like family, we'd love to have you join our team.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.  Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Manager Compensation and Benefits:

  • Competitive Pay

  • Simple IRA

  • Paid vacation

  • Growth opportunities

  • Employee vehicle purchase plans

  • Family owned and operated

  • Long term job security

  • No weekend hours

Service Manager Responsibilities:

  • Assist customers in servicing, repairing and explaining each service needed

  • Understanding customers' requirements and concerns; matching requirements and concerns to various service options

  • Make the customer comfortable with the service being performed and keeping the customer informed and updated throughout the service of their vehicle

  • Staying updated on new products, features, accessories and attending product training as required

  • Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction

  • Supervise all service department personnel, as well as monitor their performance in servicing customers

  • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately

Service Manager Requirements:

  • Strong focus on providing excellent customer service

  • Previous experience at a Ford dealership is a plus

  • Ability to identify the problem quickly

  • Knowledge of automobiles

  • Proven record of achieving exceptional customer satisfaction

  • Very energetic personality 

  • A desire for a long-term career with a growing organization

  • Personal and professional integrity

  • Computer skills and willingness to learn new programs

  • Ability to learn new technology and repair and service procedures and specifications

  • Ability to work in a fast-paced environment

  • Basic computer skills

  • Positive, friendly attitude 

  • High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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