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Customer Service Manager Jobs in Rockledge, FL (NOW HIRING)

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Manager Customer Service

Melbourne, FL · On-site

$68K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Hogan Transportation

Service Manager

Orlando, FL · On-site

Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service. Essential Duties and ...

Hogan

Service Manager

Orlando, FL · On-site

Accountable for the shop performance, including but not limited to, labor management, service level, operation expenses, team management and improving customer service. Essential Duties and ...

SSE & Associates- Space Management Division

Be Seen First

Service Manager

Orlando, FL · Remote

$75K - $100K/yr

Successful collaboration with internal teams and external customers as well as the ability to build ... Manage Service Activities and dedicated service employees from conception to completion.

New

TTEC

Customer Service Case Manager

Melbourne, FL

$18.34/hr

Customer Service Case Manager Apply now Save jobSaved job Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a Customer ...

Percepta

Customer Service Case Manager

Melbourne, FL

$18.34/hr

Customer Service Case Manager (04DBA) US-FL- MelbourneDescription Drive your career forward with Percepta and join the people powering the world's leading automotive customer experiences. As a ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

As a Customer Service Case Manager working onsite in Melbourne, Florida , you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

As a Customer Service Case Manager working onsite in Melbourne, Florida , you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of ...

Percepta

Customer Service Case Manager

Melbourne, FL · On-site

$18.34/hr

As a Customer Service Case Manager working onsite in Melbourne, Florida , you'll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of ...

Bridgestone Americas, Inc.

Service Manager

Melbourne, FL · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Murphy Holdings

RV Service Manager

Orlando, FL

RV Service Manager East Tennnessee is an mazing place to live with a paridise in your backyard and ... This role is responsible for ensuring high-quality repairs, efficient workflow, strong customer ...

Texas Roadhouse

Service Manager

Orlando, FL · On-site

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Rockledge, FL

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Buffalo Wild Wings

Service Manager

West Melbourne, FL · On-site

GAME TIME ENERGY, LIFETIME EXPERIENCE As a Service Manager, you'll oversee takeout operations and guest entry experience. You will assist in managing shift operations and will coach team members to ...

DXP

Customer Service Representative

Orlando, FL

$15 - $20.25/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

DXP

Customer Service Representative

Orlando, FL

$15 - $20.25/hr

Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rockledge, FL

Customer Service Manager information

See Rockledge, FL salary details

$21.4K

$50.6K

$88.1K

How much do customer service manager jobs pay per year?

As of Aug 29, 2026, the average yearly pay for customer service manager in Rockledge, FL is $50,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,800.00 and $61,100.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rockledge, FL?

The most popular types of Customer Service jobs in Rockledge, FL are:

What are popular job titles related to Customer Service Manager jobs in Rockledge, FL?

For Customer Service Manager jobs in Rockledge, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Rockledge, FL look for?

The top searched job categories for Customer Service Manager jobs in Rockledge, FL are:

What cities near Rockledge, FL are hiring for Customer Service Manager jobs?

Cities near Rockledge, FL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rockledge, FL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,587 per year, or $24.3 per hour.

Customer Service Manager - Orlando, FL

Compass Group

Orlando, FL

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,095 frontline employees who took The Breakroom Quiz

349th of 499 rated business services

Job description

Schedule: Weekend availability

Salary:  $60,000 - $70,000 year, depending on experience

Other Forms of Compensation: Yearly Bonus Opportunity & Co. Car 

Growth. Opportunity. Excellence.


Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.


Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.


Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns.
 
The Customer Service Manager works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations.
 
The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance.

Key Responsibilities:  

  • Responsible for site visits and client retention
  • Assist branches with grand openings
  • Ensure we are compliant with local and national account standards; review corporate compliance reporting  
  • Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)
  • Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)
  • Coordinate efforts to improve the customer retention and client experience at the point of sale
  • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue
  • Drive compliance to merchandising standards
  • Assess performance by location through audit reports (Quarterly District Evaluations)
  • Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.

Preferred Qualifications:  

  • A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
  • 3 years driving experience required.
  • Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.
  • Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.
  • Route management, retail and merchandising experience is preferred 
  • Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).
  • Food & beverage experience
  • Excellent communication skills required
  • Must be able to travel to client sites
  • Must be passionate about providing world class service to our clients and customers
  • Must be able to lift 50 lbs. on a consistent basis.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1558249 

Canteen  

Leticia Pinon 

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