Customer Service Manager Jobs in Riverside, MO (NOW HIRING)

Location: Oakes GMC | Kansas City, MO
Schedule: Full-Time
Compensation: $130.000 - $220,000 plus annually

Oakes Auto Group is seeking a proven Service Manager to lead our service department and continue building a high-performing, customer-focused operation. This position is responsible for overseeing daily service operations, developing team members, driving profitability, and ensuring an exceptional experience for every customer who visits our dealership. Established in 2010, Oakes Auto Group is family-owned and locally operated, with a culture built around stability, growth, and long-term career development. We are looking for a leader who is passionate about people, committed to operational excellence, and motivated by achieving results.

• Competitive pay based on experience

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off + paid holidays

• Employee discounts

• Career growth across multiple stores

• Locally owned and operated

• Tuition reimbursement

• Community involvement and volunteer opportunities
  

• Lead and develop a team of service advisors, technicians, and support staff through coaching, training, and accountability

• Oversee the daily operations of the service department to ensure efficient workflow, productivity, and profitability

• Monitor and improve key performance metrics including labor sales, gross profit, technician efficiency, customer retention, and CSI scores

• Deliver an exceptional customer experience by addressing escalated concerns and maintaining high service standards

• Partner with the Parts Department and dealership leadership to ensure smooth operations and achieve dealership goals

• Recruit, hire, onboard, and retain top-performing employees while fostering a positive team culture

• Ensure compliance with manufacturer requirements, dealership policies, and safety standards

• Analyze department performance and implement strategies to improve efficiency, profitability, and long-term growth
  

We're seeking an experienced automotive leader with a proven track record of successfully managing a dealership service department. The ideal candidate has a strong understanding of fixed operations, experience leading technicians, service advisors, and support staff, and a history of driving both customer satisfaction and department profitability. They should be a strong communicator who can effectively coach and develop employees while maintaining accountability and high performance standards. The right person is results-driven, highly organized, skilled at problem-solving, and committed to continuous improvement for both their team and the overall operation.

• You lead from the front and set the example for your team

• You enjoy mentoring and developing employees

• You thrive in a fast-paced environment and can adapt to changing priorities

• You are highly organized and focused on execution

• You understand the balance between customer satisfaction and profitability

• You take ownership of results and hold your team accountable

• You value transparency, teamwork, and doing the right thing

• Valid driver's license with a clean or acceptable driving record

• Ability to pass a standard background check

• Strong reliability and consistent attendance

• Comfortable working in a fast-paced, customer-focused environment

• Proficiency with dealership technology and management systems

• Previous automotive service management experience required

• Strong understanding of fixed operations financials and reporting

• Experience with dealership management systems such as Tekion, or similar platforms preferred

• Knowledge of manufacturer warranty processes and service operations preferred

Oakes Auto Group is a locally owned and rapidly growing dealership group serving the Kansas City metro. We take pride in creating a workplace that feels supportive, grounded, and people-first. Our teams across North Kansas City, Olathe, and Kansas City operate with a shared focus on teamwork, personal growth, and doing right by our customers and our community.

We invest heavily in training, development, and internal promotion because we want our people to build long-term careers here, not just hold short-term jobs. Our stores value open communication, accountability, and a winning attitude, and we genuinely celebrate our employees’ successes and milestones.

Beyond the walls of our dealerships, we stay active in the community through local partnerships, volunteer opportunities, charity drives, and events that bring people together. We’re proud to represent a brand that is known for its culture, its commitment to service, and its belief that great people create great experiences.

If you’re looking for a workplace where you can grow, feel supported, and make an impact, Oakes Auto Group is a place where you can build your career.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.