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Customer Service Manager Jobs in Rising Sun, MD (NOW HIRING)

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Mariner Finance

Customer Service Manager

Nottingham, MD · On-site

$65K - $80K/yr

Coordinate customer service issues, priorities, requirements, topics, and concerns among team members and senior management. * Responsible for achieving all department KPI's: * Analyze assigned ...

Mariner Finance

Customer Service Manager

Nottingham, MD · On-site

$65K - $80K/yr

Coordinate customer service issues, priorities, requirements, topics, and concerns among team members and senior management. * Responsible for achieving all department KPI's: * Analyze assigned ...

Agilent

Customer Service Manager

Wilmington, DE · On-site

$97K - $153K/yr

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin ...

Sprouts Farmers Market

Service Manager

Middletown, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

New

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Sprouts Farmers Market

Service Manager

Middletown, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules ...

Redner's Markets

Customer Service Representative

Oxford, PA · On-site

$14.75 - $20/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

Redner's Markets

Customer Service Representative

Joppa, MD · On-site

$15.50 - $21.25/hr

Customer Service Manager To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. 1) Promote ...

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Customer Service Manager information

See Rising Sun, MD salary details

$24.3K

$57.5K

$100.1K

How much do customer service manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer service manager in Rising Sun, MD is $57,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $69,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Rising Sun, MD?

The most popular types of Customer Service jobs in Rising Sun, MD are:

What job categories do people searching Customer Service Manager jobs in Rising Sun, MD look for?

The top searched job categories for Customer Service Manager jobs in Rising Sun, MD are:

What cities near Rising Sun, MD are hiring for Customer Service Manager jobs?

Cities near Rising Sun, MD with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rising Sun, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $57,496 per year, or $27.6 per hour.

Customer Service Manager

Agilent

Wilmington, DE • On-site

$97K - $153K/yr

Full-time

Posted 14 days ago

Agilent Technologies rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

88th of 540 rated manufacturers

Job description

Job Description

The Customer Service Manager provides leadership to the field sales/ support activities, business groups and/ or corporate organization in the area of sales admin, order fulfillment, support admin, global credit and risk management, collections, inventory management, proposal development and contracts development/negotiation/administration. Plans, organizes, directs and controls the activities and staff required to provide solutions, consulting and controls to one or more defined business areas or processes. Develops organizational strategies to align with those of our external customers/industries/markets and internal business partners. Responsible for and measured on customer satisfaction goals.

Responsibilities

  • Provides leadership for AFO CSD and CDD Customer Operations Center (COpC).
  • Accountable for ensuring strong compliance to SOX/ISO regulations and Agilent Standards of Business Conduct.
    Ensuring employee trainings are up to date and prepared for audit.
    Ensure job aids and work instructions are up to date.
  • Executes Strategic Intent and implementation of the organization/ business strategic plan. Works closely with Global Functions to ensure strong alignment and delivery to meet regional strategies. Direct design, development, and implementation of organization programs.
  • Leads the Organization to meet the high standards expected related to Customer Satisfaction/ACX, Employee Satisfaction/LS, Service Level Agreement/Turn Around Times, and responsiveness to inquiries, operational and financial metrics and upholding policies & procedures. Drives a culture of collaboration, focus and customer intimacy.
  • Fosters an environment/work culture focused on Continuous Improvement (CI)
  • Plans, organizes, directs and controls the activities and resources required to provide innovative business solutions to the defined businesses partners and customers.Builds a culture of innovation and drives changes that improve the effectiveness and efficiency of the organization to meet customer and business goals.
  • Responsible for upholding and driving Agilent's culture & core values to build a sense of community within the operation and partner organizations.
  • Executes plans to ensure the organization has the individual and overall capabilities meet future operational needs and builds a culture where employees are engaged & committed.
  • Builds a strong foundation with the internal team members. Works with the team to drive team results by developing team members by instilling a quality mindset that empowers the team, promotes customer satisfaction, and builds future careers.
  • Collaborates with Business Partners in Finance, Order Fulfillment, Sales and other functions to solve problems and provide efficient and streamlined best-in-class service to Agilent's customer. Set up regular check in meetings to build a stronger organization.
  • Ensures progressive expansion of the organizations scalability and steady productivity gains.
Qualifications
  • Bachelors or equivalent work experience
  • Demonstrated industry experience integrating the resources of several complex departments or functions
  • Minimum of 5 years of managerial experience
  • Demonstrated ability to lead and transform multi-national organization, build motivated and engaged teams, and sustaining a positive work culture
  • Experience in setting a clear and aligned organizational vision
  • Demonstrated ability to define and execute strategic plans
  • Established track record to define and implement strategies and programs that benefit your area of expertise
  • Demonstrated ability to collaborate cross-functional to improve processes and provide critical problem resolution
  • Experience working in an audit environment governed by SOX, ISO, and other audit regulations
  • Proven ability to lead large teams and ensure operational excellence across the entire organization
  • Customer Services/Operations experience preferred
  • Excellent verbal and written communication skills

Additional Details

This job has a full time weekly schedule. Applications for this job will be accepted until at least August 7, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $97,920.00 - $153,000.00/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.Travel Required: OccasionalShift: DayDuration: No End DateJob Function: Customer Service

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