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Customer Service Manager Jobs in Reading, MA (NOW HIRING)

VIP Tires & Service

Service Manager

Needham, MA

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

VIP Tires & Service

Service Manager

Needham Heights, MA

$80K - $100K/yr

VIP Tires & Service - Service Manager Are you an inspirational leader who thrives on delivering exceptional customer experiences? Do you create a positive working environment that fosters personal ...

kSARIA Corporation

Manager, Customer Service

Hudson, NH · On-site

Description The Manager, Customer Service will direct and oversee the organizations customer service and order administration operations. This role is the primary interface between kSARIA's customers ...

Petro Home Services

Service Manager

Peabody, MA · On-site

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

Carroll Home Services

Service Manager

Peabody, MA

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

Service Tire Truck Centers

Service Manager

Nashua, NH · On-site

Call customers back upon completion of road call. Obtain PO's. Generate computer work orders ... With the assistance of the Branch Manager, schedule service personnel for 40 hour work weeks plus ...

Milltown Plumbing

Service Manager

Chelmsford, MA

$65K - $85K/yr

Deliver excellent customer service. * Supervise and lead our service team. * Manage and evaluate Field Technicians to ensure peak performance. * Conduct ride-alongs with technicians to ensure high ...

Milltown Plumbing

Service Manager

Chelmsford, MA · On-site

$65K - $90K/yr

Deliver excellent customer service. * Supervise and lead our service team. * Manage and evaluate Field Technicians to ensure peak performance. * Conduct ride-alongs with technicians to ensure high ...

Petro

Service Manager

Peabody, MA

$115K/yr

As the Service Manager, you will directly manage HVAC Service and Dispatch staff members. This ... Ensure employees provide superior customer service; conducts ride-a-longs with HVAC Service ...

STYL Residential

Service Manager

Lawrence, MA · On-site

$40 - $43/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

STYL Residential

Service Manager

Lowell, MA · On-site

$40 - $43/hr

Working at STYL is about putting the customer first to create communities that deliver the best ... Service Managers are accountable for a team of Technicians and the maintenance and administrative ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Reading, MA

Customer Service Manager information

See Reading, MA salary details

$25.9K

$61.2K

$106.6K

How much do customer service manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for customer service manager in Reading, MA is $61,199.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,300.00 and $73,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Reading, MA?

The most popular types of Customer Service jobs in Reading, MA are:

What job categories do people searching Customer Service Manager jobs in Reading, MA look for?

The top searched job categories for Customer Service Manager jobs in Reading, MA are:

What cities near Reading, MA are hiring for Customer Service Manager jobs?

Cities near Reading, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $61,199 per year, or $29.4 per hour.

Customer Operations & Service Manager

Addison Group

Andover, MA • On-site

$125K - $150K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Job Title: Customer Operations & Service Manager

Location (city, state): Andover, MA

Industry: Manufacturing / Industrial Technology

Pay: $125,000 – $150,000 DOE

Benefits: Full benefits package (medical, dental, vision, PTO, and more)

About the Role:

We are seeking a Customer Operations & Service Manager to lead a high-performing customer service function within a manufacturing/industrial technology environment. This role is ideal for someone who enjoys combining team leadership with data-driven operational management and cross-functional partnership to improve customer experience, delivery performance, and overall business efficiency. This is a highly visible position that sits at the intersection of customer service, sales operations, supply chain, and finance, with strong exposure to senior leadership and strategic initiatives.

Job Description:

This role blends customer service leadership, business analytics, and cross-functional operations. The Manager will oversee a customer-facing service team responsible for order management and issue resolution, while also driving forecasting accuracy, reporting, and process improvements across the organization. The ideal candidate is both strategic and hands-on, comfortable working with complex data sets, leading initiatives, and partnering across global teams to improve execution and performance.

Key Responsibilities:

  • Lead, coach, and develop a customer service team focused on order processing, fulfillment, and issue resolution
  • Oversee revenue forecasting and demand planning in partnership with global sales/account teams
  • Analyze key business metrics including bookings, backlog, revenue, margin, and overall financial performance
  • Manage reporting and insights across customer, distributor, and channel performance, including inventory movement and partner activity
  • Partner with manufacturing and operations teams to prioritize orders and improve on-time delivery performance
  • Serve as escalation point for customer, distributor, and channel-related issues
  • Lead cross-functional initiatives tied to process improvement, pricing, cost optimization, and operational efficiency
  • Act as program manager for key operational projects and continuous improvement efforts
  • Develop and maintain executive-level reporting to support data-driven decision-making

Qualifications:

  • 7–10+ years of experience in customer operations, sales operations, supply chain coordination, or B2B manufacturing/industrial environment
  • 3–5+ years of people management experience leading or coaching individual contributors
  • Strong experience working within distributor, channel, or partner-based business models
  • Advanced ability to analyze large data sets and translate findings into actionable insights
  • Experience driving process improvement and cross-functional operational initiatives
  • Strong collaboration skills across commercial, operational, and technical teams
  • Hands-on experience with CRM/ERP systems (Salesforce, SAP, or similar platforms)
  • Bachelor’s degree in Finance, Marketing, Operations, or related field preferred
  • Strong communication, organizational, and program management skills

Additional Details:

This role requires a balance of strategic thinking and operational execution. The ideal candidate thrives in a fast-paced, highly collaborative environment and is comfortable managing multiple priorities across teams.

Perks:

  • High-visibility role with leadership exposure
  • Opportunity to drive meaningful operational and process improvements
  • Cross-functional collaboration across global functions and partners

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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