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Customer Service Manager Jobs in Rathdrum, ID (NOW HIRING)

Bosch Group

Customer Service Representative

Post Falls, ID

$15.75 - $21.25/hr

The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged ...

Walgreens

Customer Service Associate

Hayden, ID · On-site

$14 - $19.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Hayden, ID · On-site

$14 - $19.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Hayden, ID · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Hotstart Inc

Customer Service Representative

Spokane, WA · On-site

$16.25 - $22/hr

Hotstart designs, manufacturers, and sells innovative thermal management solutions for customers in a variety of industrial equipment markets. We have an opening for a Customer Service Representative ...

U-Haul

Customer Service Representative

Coeur D Alene, ID · On-site

$15.75 - $21.25/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

U-Haul

Customer Service Representative

Coeur D Alene, ID · On-site

$15.75 - $21.25/hr

Use smartphone-based U-Scan technology to manage rentals and inventory. * Move and hook up U-Haul ... Customer Service Representative Minimum Qualifications: * Valid driver's license and ability to ...

Home Depot

Customer Service/Sales

Coeur D Alene, ID · On-site

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

Home Depot

Customer Service/Sales

Coeur D Alene, ID

Customer Service/Sales associates provide fast, friendly service by actively seeking out customers ... Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rathdrum, ID

Customer Service Manager information

See Rathdrum, ID salary details

$22.5K

$53.2K

$92.7K

How much do customer service manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer service manager in Rathdrum, ID is $53,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rathdrum, ID? The most popular types of Customer Service jobs in Rathdrum, ID are:
What are popular job titles related to Customer Service Manager jobs in Rathdrum, ID? For Customer Service Manager jobs in Rathdrum, ID, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rathdrum, ID look for? The top searched job categories for Customer Service Manager jobs in Rathdrum, ID are:
What cities near Rathdrum, ID are hiring for Customer Service Manager jobs? Cities near Rathdrum, ID with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rathdrum, ID as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,242 per year, or $25.6 per hour.

Customer Service Representative

Bosch Group

Post Falls, ID

$15.75 - $21.25/hr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Job description

Company Description

York Factory Direct Stores offer the full lineup of York, Guardian, and Hitachi HVAC Products. York FD stores provide high quality and expedient delivery of the company's full line of residential and commercial HVAC ducted and ductless systems, Source One Parts, supplies and components. You will represent one of the leading brands in the HVAC distribution channel for York Factory Direct promoting York & Hitachi's portfolios to assigned accounts. You will also become a member of a highly motivated, winning team, fostering an goal driven and positive culture.

Job Description

The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners closely with assigned House Accounts and York Dealers, proactively building and maintaining long‑term customer relationships while delivering exceptional service and sales support.

The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged equipment, hot shot orders and daily customer interactions, while providing product selection guidance, quoting, and order processing.

In addition, the CSR serves as a resource within the team, managing workflow, managing SOP's, dealer inventory, while assisting with billing and accounting for our customers. 

Job Responsibilities:

  • Order entry and shipment tracking
  • Post-sale support as required
  • Facilitate product returns and train customers on warranty processing
  • Other duties as directed
Qualifications

Required Qualifications:

  • High School Diploma or equivalent
  • 5+ years of HVAC experience
  • 3+ years of customer service experience

Preferred Qualifications:

  • Highly organized with strong attention to detail
  • Excellent verbal and written communication skills
  • Proficiency with Windows and Microsoft Office applications
  • Experience using Salesforce or similar CRM platforms
  • Strong numerical aptitude, including calculations related to discounts, freight, and margin analysis
  • Demonstrated ability to solve practical problems, develop sustainable solutions, and communicate outcomes effectively to customers

Additional Information

Equal Opportunity Employer, including disability / veterans 

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date. 

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!