ZipRecruiter

Log In

1

Customer Service Manager Jobs in Rathdrum, ID (NOW HIRING)

Idaho Truck Specialties LLC

Service Manager

Spokane, WA · On-site

$75K - $90K/yr

With a strong reputation for craftsmanship, innovation, and customer service, we support industries ... The Service Manager is responsible for overseeing daily production operations and ensuring ...

Cintas

Service Manager

Spokane Valley, WA · On-site

$80K - $90K/yr

Requisition Number: 226445 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Spokane Valley, WA

$80K - $90K/yr

Requisition Number: 226445 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

KFC

Customer Service

Hayden, ID

$17.15 - $18.50/hr

Customer Service Team Member Pay Range: $17.15 per hour - $18.50 per hour Team members make the ... We have General Managers, Area Coaches, and Market Managers who started out as Team Members with ...

Ace Hardware

Customer Service Supervisor

Liberty Lake, WA · On-site

$17.75/hr

Oversee customer service and resolve any issues or complaints * Lead and motivate a team of employees to achieve sales goals * Coordinate with department heads to optimize store performance * Assist ...

Raymond West

Customer Care Manager

Spokane, WA · On-site

Our Customer Care Manager will be responsible for the managing and directing aftermarket activities ... Our customers trust us to provide the right supply chain solutions and services to keep their ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Rathdrum, ID

Customer Service Manager information

See Rathdrum, ID salary details

$22.5K

$53.2K

$92.7K

How much do customer service manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for customer service manager in Rathdrum, ID is $53,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $64,300.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by Customer Service Managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the 7 Cs of customer service?

The 7 Cs of customer service are a set of principles that help customer service managers and representatives deliver quality support. They include Courtesy, Communication, Credibility, Comfort, Consistency, Content, and Care. Applying these principles ensures positive customer interactions and enhances overall service quality.

What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What do you do as a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. They develop policies, monitor service quality, and use tools like CRM software to improve customer experience and meet organizational goals.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience in customer service and strong leadership skills are often more important for this role than formal education. Certifications in customer service or management can also enhance prospects.

What is the role of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. They develop policies, monitor performance metrics, and coordinate with other departments to improve service quality and efficiency.

What does a Customer Service Manager do?

A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.

What's the highest paying customer service job?

The highest paying customer service roles are often in senior management positions such as Customer Service Director or Vice President of Customer Experience, which can offer salaries exceeding $100,000 annually. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools.

What are the 7 C's of customer service?

The 7 C's of customer service are a set of principles that include Courtesy, Communication, Credibility, Comfort, Consistency, Care, and Clarity. For a Customer Service Manager, applying these principles helps ensure positive customer interactions and satisfaction. Mastery of these concepts supports effective team leadership and service quality improvement.

What Do Customer Service Managers Do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Rathdrum, ID? The most popular types of Customer Service jobs in Rathdrum, ID are:
What are popular job titles related to Customer Service Manager jobs in Rathdrum, ID? For Customer Service Manager jobs in Rathdrum, ID, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Rathdrum, ID look for? The top searched job categories for Customer Service Manager jobs in Rathdrum, ID are:
What cities near Rathdrum, ID are hiring for Customer Service Manager jobs? Cities near Rathdrum, ID with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Rathdrum, ID as of July 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $53,242 per year, or $25.6 per hour.

Service Manager

Idaho Truck Specialties LLC

Spokane, WA • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

The Company

Cobalt Truck Equipment is a leading provider of high-quality truck equipment and custom work vehicle solutions. With a strong reputation for craftsmanship, innovation, and customer service, we support industries such as construction, utilities, and public works. Our team takes pride in delivering durable, reliable, and customized trucks that help our customers get the job done. If you're driven, skilled, and ready to be part of a company that values teamwork and quality, we’d love to hear from you.

We are seeking an experienced Service Manager to lead our team in a busy medium-to heavy duty truck service and upfitting business. This role is perfect for a hands-on leader who can balance strong technical skills with effective team management.

The Service Manager is responsible for overseeing daily production operations and ensuring high‑quality post‑delivery support for an upfitting business serving commercial, government and fleet customers. This role ensures projects are completed safely, on time, and to customer specifications while maintaining strong customer satisfaction after delivery. The position acts as a key operational leader, bridging production teams, sales, and customers to support operational efficiency and long‑term business success.


Key Responsibilities:

  • Manage day‑to‑day production operations, including scheduling, workflow planning, and resource allocation.
  • Oversee upfitting activities such as vehicle equipment installation, fabrication, electrical systems, and final inspections.
  • Ensure production targets, timelines, and quality standards are consistently met.
  • Supervise, coach, and develop production technicians and support staff.
  • Coordinate training on equipment, safety practices, and quality standards.
  • Collaborate with HR on hiring, onboarding, discipline, and performance management.
  • Oversee post‑delivery support activities, including warranty work, customer concerns, repairs, and modifications.
  • Serve as a point of escalation for customer issues related to workmanship or functionality.
  • Coordinate troubleshooting, scheduling, and resolution of post‑delivery service requests.
  • Work with Sales, Operations, and Service teams to ensure customer concerns are addressed promptly and professionally.
  • Ensure documentation of post‑delivery issues is complete and used for continuous improvement.
  • Ensure all installations meet internal quality standards and customer specifications prior to delivery.
  • Oversee final inspections, checklists, and documentation.
  • Partner with Sales to clarify scope, timelines, and customer requirements.
  • Coordinate with Purchasing and Inventory teams to ensure materials and components are available when needed.
  • Communicate production status, delays, or risks to leadership proactively.
  • Track key performance metrics such as productivity, rework, warranty claims, and customer satisfaction.
  • Maintain accurate production and service records.
  • Provide regular updates and recommendations to leadership.


Qualifications:

  • 5 years of total experience in vehicle upfitting, fleet services, automotive manufacturing, fabrication, or a comparable production environment.
  • 2 years in a lead, supervisor or management role.
  • High school diploma or GED required.
  • Associate’s or bachelor’s degree in operations, manufacturing, automotive technology, or related field preferred.
  • Technical certifications, safety training, or leadership development coursework are a plus.
  • Knowledge of P.T.O. & hydraulic systems, air compressors, mobile truck cranes 3K-10K lbs is a plus.
  • Hands‑on credibility with technicians and the ability to think strategically
  • Consistent, fair enforcement of standards
  • Accountability mindset for both internal performance and customer satisfaction
  • Strong partnership mentality with Sales and leadership


What We Offer

  • Competitive salary
  • 401k with employer match
  • Medical
  • Dental
  • Vision
  • Retirement account
  • Employer paid life insurance and short and long term disability
  • PTO
  • Paid Holidays

Come join a great team! Smarter | Faster | Less Down Time


Cobalt Truck Equipment is an equal opportunity employer committed to a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic. We encourage all qualified individuals to apply.