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Customer Service Manager Jobs in Perkinston, MS (NOW HIRING)

Arlington Properties, Inc.

SERVICE MANAGER

Mobile, AL · On-site

As Service Manager, you won't just maintain a property-you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

ARLINGTON PROPERTIES LLC

SERVICE MANAGER

Mobile, AL · On-site

As Service Manager, you won't just maintain a property--you'll lead a team, elevate standards, and create a place residents are proud to call home. Your leadership keeps the lights on, the water ...

Texas Roadhouse

Service Manager

Slidell, LA

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Texas Roadhouse

Service Manager

Slidell, LA · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Perkinston, MS

Customer Service Manager information

See Perkinston, MS salary details

$21.6K

$51.1K

$89K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Perkinston, MS is $51,109.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $61,700.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Perkinston, MS?

The most popular types of Customer Service jobs in Perkinston, MS are:

What job categories do people searching Customer Service Manager jobs in Perkinston, MS look for?

The top searched job categories for Customer Service Manager jobs in Perkinston, MS are:

What cities near Perkinston, MS are hiring for Customer Service Manager jobs?

Cities near Perkinston, MS with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Perkinston, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,109 per year, or $24.6 per hour.

Customer Service Manager - State Farm Agent Team Member

E.J. Roberts - State Farm Agent

Gulfport, MS • On-site

Full-time

PTO

Re-posted 25 days ago

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

POSITION OVERVIEW:
Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.
 
As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.
RESPONSIBILITIES:
  • Manage office operations and ensure smooth workflow
  • Handle escalated customer complaints and issues.
  • Provide leadership, training, and mentorship to the team
  • Oversee customer interactions, ensuring high-quality support
  • Ensure compliance with State Farm policies and procedures
  • Collaborate with the agent on business strategies and goals
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
QUALIFICATIONS:
  • Experience with sales and/or management.
  • Leadership and organizational skills.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Property/Casualty and Life/Health insurance licenses (must be able to obtain).