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Customer Service Manager Jobs in Natchez, MS (NOW HIRING)

... manage employee scheduling * Supervise, train, and coach field agents and office personnel * Monitor performance metrics and ensure operational goals are met * Handle escalated client and customer ...

Customer Service -- Onsite

Natchez, MS

$13.50 - $18.50/hr

On Site Customer Service Effectively manage incoming calls from clients and debtors Identify and assess clients' needs to achieve satisfaction Complete computer updates and records Provide accurate ...

Customer Service - Onsite

Natchez, MS · On-site

$13.50 - $18.50/hr

On Site Customer Service Effectively manage incoming calls from clients and debtors Identify and assess clients' needs to achieve satisfaction Complete computer updates and records Provide accurate ...

Customer Service Associate

Natchez, MS · On-site

$12.25 - $17/hr

Roses/Roses Express Customer Service Associate As a Roses/Roses Express Customer Service Associate ... Management. Working Conditions: * Retail store environment where extended periods of standing are ...

Customer Service -- Onsite

Natchez, MS · On-site

$13.50 - $18.50/hr

On Site Customer Service Effectively manage incoming calls from clients and debtors Identify and assess clients' needs to achieve satisfaction Complete computer updates and records Provide accurate ...

Customer Service Associate

Natchez, MS

$12.25 - $17/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Customer Service Associate

Natchez, MS · On-site

$12.25 - $17/hr

Summary As a Roses/Roses Express Customer Service Associate you will be responsible for providing ... Management. Working Conditions * Retail store environment where extended periods of standing are ...

Customer Service ONSITE

Natchez, MS · On-site

$13.50 - $18.50/hr

Manage large amounts of inbound and outbound calls in a timely manner * Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives * Build ...

Customer Service ONSITE

Natchez, MS · On-site

$13.50 - $18.50/hr

Manage large amounts of inbound and outbound calls in a timely manner * Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives * Build ...

Customer Service Representative

Natchez, MS · On-site

$13.50 - $18.50/hr

Customer Service Representative We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We ...

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Showing results 1-20

Customer Service Manager information

See Natchez, MS salary details

$20.8K

$49.4K

$85.9K

How much do customer service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for customer service manager in Natchez, MS is $49,353.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,900.00 and $59,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What are the most commonly searched types of Customer Service jobs in Natchez, MS?

The most popular types of Customer Service jobs in Natchez, MS are:

What are popular job titles related to Customer Service Manager jobs in Natchez, MS?

For Customer Service Manager jobs in Natchez, MS, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Natchez, MS look for?

The top searched job categories for Customer Service Manager jobs in Natchez, MS are:

What cities near Natchez, MS are hiring for Customer Service Manager jobs?

Cities near Natchez, MS with the most Customer Service Manager job openings:

Customer Service Manager

Alcar Recovery

Natchez, MS • On-site

Full-time

Re-posted 12 days ago


Job description

Repossession Manager


We are seeking an experienced and dependable Manager to lead daily repossession operations and oversee both field agents and office staff. This role is responsible for ensuring efficient workflows, maintaining compliance with all state laws and company policies, and promoting a professional and productive work environment.


Key Responsibilities


  • Oversee day-to-day repossession operations and team performance
  • Coordinate recovery assignments and manage employee scheduling
  • Supervise, train, and coach field agents and office personnel
  • Monitor performance metrics and ensure operational goals are met
  • Handle escalated client and customer issues with professionalism
  • Ensure accurate documentation, reporting, and compliance standards
  • Reinforce safety protocols and industry best practices
  • Maintain strong communication with clients to support recovery objectives


Qualifications


  • Proven experience in the repossession or related industry
  • Strong leadership and team management skills
  • Ability to make sound decisions in high-pressure situations
  • Excellent communication, organizational, and problem-solving abilities
  • Working knowledge of compliance requirements and industry regulations