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Customer Service Manager Jobs in Payson, UT (NOW HIRING)

eSupplements LLC

Customer Service Manager

Vineyard, UT · On-site

$50K - $55K/yr

Role Summary We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer ...

JAC Products

Service Manager

Springville, UT · On-site

SUMMARY Runs an efficient and profitable service department through productive staffing, customer ... Attends managers meetings. * Ensures that all department employees receive appropriate manufacturer ...

Sunbelt Rentals

Service Manager

Provo, UT · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Sunbelt Rentals

Service Manager

Provo, UT · On-site

$64K - $76K/yr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to:

Outback Steakhouse

Service Manager

Orem, UT

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Liberty Safe

Customer Service Rep

Payson, UT · On-site

$16/hr

Additional tasks assigned by Customer Service Manager REQUIREMENTS * Strong work ethic * Excellent written and verbal communication skills. * Ability to type at least 30 WPM. * Solid phone etiquette ...

Carrabba's Italian Grill

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Carrabba's Italian Grill

Service Manager

Orem, UT · On-site

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Outback Steakhouse

Service Manager

Orem, UT

With limited supervision, the Manager is responsible for the daily operations of the FOH/BOH ... Sets excellent customer service and work examples. * Demonstrate knowledge of the entire menu and ...

Rocky Mountain ATV

Customer Service

Payson, UT · On-site

$14.50 - $19.75/hr

Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline ...

Rocky Mountain ATV

Customer Service

Payson, UT · On-site

$15/hr

Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline ...

Rocky Mountain ATV

Customer Service

Payson, UT · On-site

$14.50 - $19.75/hr

Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline ...

Rocky Mountain ATV

Customer Service

Payson, UT · On-site

$15/hr

Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline ...

Rocky Mountain ATV

Customer Service

Payson, UT · On-site

$14.50 - $19.75/hr

Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline ...

Rocky Mountain ATV/MC

Customer Service

Payson, UT · On-site

$14.50 - $19.75/hr

Should have strong analytical, organizational, project management and time management skills. CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline ...

Burlington Stores

Operations Service Manager

Orem, UT · On-site

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Payson, UT

Customer Service Manager information

See Payson, UT salary details

$22.2K

$52.5K

$91.5K

How much do customer service manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for customer service manager in Payson, UT is $52,535.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,100.00 and $63,400.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Payson, UT? The most popular types of Customer Service jobs in Payson, UT are:
What are popular job titles related to Customer Service Manager jobs in Payson, UT? For Customer Service Manager jobs in Payson, UT, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Payson, UT look for? The top searched job categories for Customer Service Manager jobs in Payson, UT are:
What cities near Payson, UT are hiring for Customer Service Manager jobs? Cities near Payson, UT with the most Customer Service Manager job openings:
Customer Service Manager jobs near you

Customer Service Manager

eSupplements LLC

Vineyard, UT • On-site

$50K - $55K/yr

Full-time

Posted 19 days ago

Job description

Role Summary

We are seeking a dedicated Customer Service Manager to lead our CS department. In this role, you will be responsible for the high-level strategy and day-to-day operations of the customer service team, managing both CS Representatives and supervisors. You will serve as a key partner to the CS Director, providing data-driven insights on team performance and driving the department’s vision to ensure our customers receive an exceptional standard of care.


Responsibilities

  • Strategic Leadership: Manage day-to-day planning, operations, and problem-solving for the Customer Service team. Partner closely with the CS Director to implement departmental vision and long-term goals.
  • Team Development: Lead, mentor, and coach CS Reps and supervisors. Conduct regular team meetings to provide support, constructive feedback, and professional development.
  • Operational Excellence: Identify opportunities to enhance the customer experience. Drive continuous improvement by ensuring best practices are understood and followed.
  • Performance Reporting: Produce clear, evidence-based reports on team performance and KPIs for management.
  • Talent Management: Oversee hiring, onboarding, evaluation, training, and performance management/discipline for all team members.
  • Work Environment: Foster a healthy, collaborative, and communicative work environment that encourages feedback and team participation.

Qualifications

  • 4+ years of leadership experience
  • 5+ years of customer service experience
  • Proven track record of driving customer service excellence, with a focus on retention and growth goals.
  • Strong proficiency in Google Suite and customer service platforms, particularly Zendesk and Aircall.
  • Ability to translate data into actionable insights and provide clear reports to management.
  • Strong verbal and written communication skills. Ability to mediate and solve complex issues effectively and efficiently.
  • Bilingual (Spanish) skills are a plus.


Why Join Our Team?

In addition to a collaborative work environment, we offer our team members:

  • Health insurance
  • 401(k) matching
  • Vision insurance
  • Dental insurance
  • Employee discount
  • PTO


Schedule

  • Full-time
  • Monday - Friday, Day shift
  • Occasional weekend availability required


Nutricost is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sex (including pregnancy, sexual orientation, gender identity or expression), veteran status, or any other characteristic protected under applicable law.


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