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Customer Service Manager Jobs in Pace, FL (NOW HIRING)

Nenni and Associates

Service Manager

Pensacola, FL · On-site

This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives. Key Responsibilities * Lead and manage all aspects ...

New

Nenni and Associates

Service Manager

Pensacola, FL · On-site

This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives. Key Responsibilities * Lead and manage all aspects ...

New

HomeTeam Pest Defense

Service Manager

Pensacola, FL · On-site

$55K - $64K/yr

Handle customer complaints; investigate and resolve customer service concerns * Assist technicians ... Actively manage performance and motivate service staff * Follow and enforce work procedures ...

Bridgestone Americas, Inc

Service Manager

Century, FL · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Century, FL · On-site

$19.57 - $29.36/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

HomeTeam Pest Defense

Service Manager

Pensacola, FL · On-site

Handle customer complaints; investigate and resolve customer service concerns * Assist technicians ... Actively manage performance and motivate service staff * Follow and enforce work procedures ...

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Customer Service Manager information

See Pace, FL salary details

$24.4K

$57.6K

$100.4K

How much do customer service manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for customer service manager in Pace, FL is $57,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,700.00 and $69,600.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Pace, FL?

The most popular types of Customer Service jobs in Pace, FL are:

What are popular job titles related to Customer Service Manager jobs in Pace, FL?

For Customer Service Manager jobs in Pace, FL, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Pace, FL look for?

The top searched job categories for Customer Service Manager jobs in Pace, FL are:

What cities near Pace, FL are hiring for Customer Service Manager jobs?

Cities near Pace, FL with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Pace, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,644 per year, or $27.7 per hour.

Service Manager

Pensacola, FL • On-site

Nenni and Associates
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Nenni and Associatesexternal

Full-time

Posted 3 days ago

New

Job description

HVAC Service Manager (Commercial)

The HVAC Service Manager oversees the daily operations of the commercial HVAC service department, leading technicians, supervisors, and dispatch to ensure high-quality service, customer satisfaction, and departmental profitability. This role serves as a senior representative, working directly with customers, vendors, and internal teams to meet service and business objectives.

Key Responsibilities

  • Lead and manage all aspects of the HVAC Service Department, including technicians, supervisors, and dispatch
  • Drive departmental P&L performance, service growth, and operational efficiency
  • Schedule and support technicians to meet service demands and customer expectations
  • Recruit, train, develop, and evaluate service personnel
  • Ensure work quality, safety compliance, and adherence to company policies
  • Oversee work order processing, billing accuracy, and cash flow
  • Coordinate parts, materials, and fleet usage to support service operations
  • Maintain strong customer and vendor relationships, including warranty support
  • Generate sales leads and promote maintenance/service agreements
  • Collaborate with other departments to meet company goals

Qualifications

  • 5+ years of HVAC service or management experience (or equivalent combination of education and experience)
  • Strong technical knowledge of commercial HVAC systems
  • Proven leadership, communication, and customer service skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency with common office and service management software
  • Valid driver's license and willingness to work flexible hours as needed

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