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Customer Service Manager Jobs in Newberry, SC (NOW HIRING)

Food Lion

PT Customer Service Leader

Chapin, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

Food Lion

PT Customer Service Leader

Woodruff, SC · On-site

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Newberry, SC

Customer Service Manager information

See Newberry, SC salary details

$20.5K

$48.4K

$84.4K

How much do customer service manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer service manager in Newberry, SC is $48,445.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $58,500.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Newberry, SC?

The most popular types of Customer Service jobs in Newberry, SC are:

What are popular job titles related to Customer Service Manager jobs in Newberry, SC?

For Customer Service Manager jobs in Newberry, SC, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Newberry, SC look for?

The top searched job categories for Customer Service Manager jobs in Newberry, SC are:

What cities near Newberry, SC are hiring for Customer Service Manager jobs?

Cities near Newberry, SC with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Newberry, SC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,445 per year, or $23.3 per hour.

Assistant Customer Service Manager - FT

Gilbert, SC • On-site

KJ's Market
Food and Beverage Wholesalers • 11 - 50 employees

4.8

Company rating: 4.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Learn more about KJ's Marketexternal

Full-time

Posted 24 days ago

Job description

Overview

Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets.

Responsibilities
  • Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
  • Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
  • Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
  • Deliver on-the-job training (OJT) programs and materials.
  • Drive measurement based continuous improvement of OJT.
  • Select, train and develop Customer Service Leaders.
  • Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
  • Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
  • Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
  • Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
  • Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
  • Process customer orders, including performing functions of cashiers or customer service clerks.
  • Perform customer service desk functions as needed.
  • Ensure that an accurate daily cash count is completed.
  • Ensure bank deposits are completed daily according to policy.
  • Monitor and analyze audits according to company guidelines.
  • Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
  • Ensure the security of the office and store funds.
  • Maintain supplies needed for Front End according to budget.
    • Qualifications

    1. Strong communication and partnering skills. 2. Knowledge and application of operations within a retail environment. 3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. 4. Knowledge and application of the principles of differentiated learning. 5. Leadership experience with direct reports. 6. Ability to read and understand information and direction. 7. Ability to work well with others. 8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly. 9. Must be at least 18 years old. 10. Ability to stand for extended periods of time. 11. Demonstrate successful use of math skills. 12. Ability to work well with computers. 13. Knowledge of Front End operations. 14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.

    Employment Type: FULL_TIME

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