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Customer Service Manager Jobs in Murray, UT (NOW HIRING)

Wendy's

Customer Service Manager

Bluffdale, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Draper, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Bluffdale, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Draper, UT · On-site

Why Wendy's As a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Wendy's

Customer Service Manager

Eagle Mountain, UT

What you'll doAs a Wendy's Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant team to ...

Harmons

Customer Service Manager

West Valley City, UT · On-site

$18.90 - $20.40/hr

Communicates openly and frequently with the Lead Customer Service Manager and Store Director * Assists as needed to ensure the success of the store as a whole MARGINIAL DUTIES & RESPONSIBILITIES:

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Graybar

Manager Customer Service

Salt Lake City, UT · On-site

$85K/yr

As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals. In ...

Jerry Seiner

Service Manager

Salt Lake City, UT · On-site

$120K/yr

Create and maintain a customer-first service culture that consistently delivers exceptional experiences that result in industry leading CSI Scores and customer retention * Manage daily service ...

Jerry Seiner

Service Manager

Salt Lake City, UT · On-site

$120K/yr

Service Manager - Join Our Growing Team!Location: Jerry Seiner DealershipsCompensation: $120,000 ... customer service experience, building strong team culture where employees want to stay and grow ...

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All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Murray, UT

Customer Service Manager information

See Murray, UT salary details

$23K

$54.5K

$94.8K

How much do customer service manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service manager in Murray, UT is $54,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Murray, UT? The most popular types of Customer Service jobs in Murray, UT are:
What are popular job titles related to Customer Service Manager jobs in Murray, UT? For Customer Service Manager jobs in Murray, UT, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Murray, UT look for? The top searched job categories for Customer Service Manager jobs in Murray, UT are:
What cities near Murray, UT are hiring for Customer Service Manager jobs? Cities near Murray, UT with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Murray, UT as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $54,461 per year, or $26.2 per hour.

Customer service Manager

Jobs for Humanity

Salt Lake City, UT

Full-time

Re-posted 7 days ago

Job description

Company Description

Kanz is redefining recruitment in high-growth markets with an AI-powered platform that automates 70% of hiring workflows. We're looking for a driven, entrepreneurial Account Executive to lead our revenue growth in Saudi Arabia. You'll be the face of Kenz to our early agency and corporate clients - and a key force in reaching our first $1.6M ARR milestone.

Why Join Kenz?

  • Shape the sales foundation of a fast-growing, mission-driven startup

  • Work directly with the CEO and be rewarded for your wins

  • Make an impact on local employment and national Saudization goals

Job Description

We're looking for a Customer Service Manager to join our team in Salt Lake City, Utah. In this role, you'll lead a dynamic customer service team, drive operational excellence, and ensure every customer interaction reflects our commitment to exceptional service. As a Customer Service Manager, you'll combine strong leadership capabilities with a genuine passion for customer satisfaction, fostering a supportive environment where your team can thrive while consistently exceeding customer expectations.

  • Lead, mentor, and motivate a team of customer service representatives to achieve performance targets and maintain high service standards
  • Develop and implement customer service strategies that enhance customer satisfaction and loyalty across all touchpoints
  • Monitor and analyze key performance metrics, including response times, resolution rates, and customer satisfaction scores, to identify improvement opportunities
  • Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members
  • Handle escalated customer issues with empathy and decisiveness, ensuring swift and satisfactory resolutions
  • Oversee the onboarding and training of new customer service staff, ensuring they are equipped with the knowledge and skills needed to succeed
  • Collaborate with other departments to streamline processes, improve customer experience, and address systemic issues
  • Customize and optimize customer service workflows and procedures to enhance efficiency and effectiveness
  • Maintain detailed records of customer interactions, complaints, and resolutions to identify trends and areas for improvement
  • Foster a positive team culture that emphasizes collaboration, continuous learning, and customer-focused values
Qualifications
  • 3+ years of professional experience in customer service roles
  • 2+ years of supervisory or management experience leading customer service teams
  • Proven expertise in customer service operations and best practices
  • Strong interpersonal and communication skills, with the ability to connect with diverse customer bases and team members
  • Excellent problem-solving and conflict resolution abilities
  • Proficiency with customer relationship management (CRM) software and related customer service tools
  • Demonstrated ability to analyze data and use insights to drive performance improvements
  • Strong organizational and time management skills with the ability to prioritize multiple tasks
  • Experience training and developing customer service staff
  • Knowledge of multi-channel customer support (phone, email, chat, social media)
  • Preferred: Experience with quality assurance programs and process improvement initiatives
  • Preferred: Customer service certification or relevant professional training
Additional Information

Kanz is an equal opportunity employer committed to building a diverse and inclusive team. We encourage applications from candidates of all backgrounds, particularly those from underrepresented groups in technology.

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