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Customer Service Manager Jobs in Monroe, GA (NOW HIRING)

Metabo

Customer Service Manager

Braselton, GA

Manage EDI order for all applicable accounts and clients. Assist in resolving tough or complex issues that are beyond regular customer service and service personnel. Interact with customers to ...

KOKI Group

Customer Service Manager

Braselton, GA · On-site

Manage EDI order for all applicable accounts and clients. Assist in resolving tough or complex issues that are beyond regular customer service and service personnel. Interact with customers to ...

ULINE

Senior Customer Service Manager

Buford, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Jefferson, GA

$17.75 - $24.50/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Buford, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Athens, GA · On-site

$18.50 - $25.50/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Jefferson, GA · On-site

$17.75 - $24.50/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Athens, GA · On-site

$18.50 - $25.50/hr

  • Medical

  • Retirement

  • PTO

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Vestis

Service Manager

Watkinsville, GA · On-site

Manages day to day activities of Customer Service Program(s) for Service Department * Ensures District Managers visit all required customers each quarter to review growth and service opportunities

New

LiftOne

Service Manager

Braselton, GA · On-site

Visit with customers, support techs, and follow up on quality in the field Service Management * Ensure adherence to all company safety policies along with company policies and best practices

Arrow Exterminators

Service Manager

Stonecrest, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values Our Service Managers enjoy a company vehicle and other benefits including ...

LiftOne

Service Manager

Braselton, GA · On-site

Visit with customers, support techs, and follow up on quality in the field Service Management * Ensure adherence to all company safety policies along with company policies and best practices

Stark Exterminators

Service Manager

Lithonia, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values Our Service Managers enjoy a company vehicle and other benefits including ...

Arrow Exterminators

Service Manager

Lithonia, GA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values Our Service Managers enjoy a company vehicle and other benefits including:generous ...

Bridgestone Americas, Inc

Service Manager

Buford, GA · On-site

$20.60 - $30.90/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Wolter, Inc.

SERVICE MANAGER

Buford, GA · On-site

Maintain high customer satisfaction. * Meet and exceed profit objectives. * Partner with GM or CFO in creating the annual service department budget. * Closely monitor and manage TM&R and Rental ...

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Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Monroe, GA

Customer Service Manager information

See Monroe, GA salary details

$22.7K

$53.7K

$93.5K

How much do customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for customer service manager in Monroe, GA is $53,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $64,800.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Monroe, GA?

The most popular types of Customer Service jobs in Monroe, GA are:

What are popular job titles related to Customer Service Manager jobs in Monroe, GA?

For Customer Service Manager jobs in Monroe, GA, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Monroe, GA look for?

The top searched job categories for Customer Service Manager jobs in Monroe, GA are:

What cities near Monroe, GA are hiring for Customer Service Manager jobs?

Cities near Monroe, GA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Monroe, GA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $53,684 per year, or $25.8 per hour.

Customer Service Manager

Metabo

Braselton, GA

Full-time

Re-posted 6 days ago

Job description

KOKI Group is one of the world's leading manufacturers of power tools and accessories. Our group of brands includes HiKOKI, Metabo, Metabo HPT, Carat and Sankyo.
As an employer, KOKI awakens the skills that are in you. Whether you have a passion for sales, design, technology or marketing - at KOKI we offer you a variety of different areas and professions. Become part of our global team. Become a machine maker, set your impulses and start your career with us.

Job description:

SUMMARY:

The Sr. Customer Care Manager will be responsible for driving workflow processes and collaborating with internal resources and executive members to drive continuous improvement efforts across Customer Service and Service Departments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.
SKILLS/ EXPERIENCE:

EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL

Sounds like what you are looking for?
Then we look forward to receiving your online application, via our online career portal. We look forward to meeting you soon.

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