What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
What You'll Do: • Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. • Monitor team performance ...
Customer Service & Quotations Manager
Anniston, AL · On-site
$55 - $75/hr
Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. * Monitor team performance, set KPIs, and provide ...
New
Customer Service & Quotations Manager
Anniston, AL · On-site
$55 - $75/hr
Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. * Monitor team performance, set KPIs, and provide ...
New
Customer Service & Quotations Manager
Anniston, AL · On-site
$60 - $80/hr
Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. * Monitor team performance, set KPIs, and provide ...
New
Customer Service & Quotations Manager
Anniston, AL · On-site
$60 - $80/hr
Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support. * Monitor team performance, set KPIs, and provide ...
New
Service Manager
Oxford, AL · On-site
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
Service Manager
Oxford, AL · On-site
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
Service Manager
Oxford, AL · On-site
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
Service Manager
Oxford, AL · On-site
We're hiring a Service Manager at our rental facility in Oxford, AL , and we're looking for someone ... Maintain and nurture existing customer relationships to ensure that our customers are 100 ...
Customer Service Representative
Anniston, AL · On-site
$14.25 - $19.25/hr
We are seeking a Customer Service Agent to join our team! A customer service representative will ... Manage large amounts of incoming calls * Follow communication procedures, guidelines, and policies
Customer Service Representative
Anniston, AL · On-site
$14.25 - $19.25/hr
We are seeking a Customer Service Agent to join our team! A customer service representative will ... Manage large amounts of incoming calls * Follow communication procedures, guidelines, and policies
Customer Service
Anniston, AL · On-site
$14.25 - $19.25/hr
Customer Service Representative: (Accounting) Location: Anniston, AL, 36201 Contract: 12 Months Job ... Excellent time management skills
Customer Service
Anniston, AL · On-site
$14.25 - $19.25/hr
Customer Service Representative: (Accounting) Location: Anniston, AL, 36201 Contract: 12 Months Job ... Excellent time management skills
Customer Service
Anniston, AL · On-site
$14.25 - $19.25/hr
Customer Service Representative: (Accounting) Location: Anniston, AL, 36201 Contract: 12 Months Job ... Excellent time management skills
Customer Service
Anniston, AL · On-site
$14.25 - $19.25/hr
Customer Service Representative: (Accounting) Location: Anniston, AL, 36201 Contract: 12 Months Job ... Excellent time management skills
Customer Service
Anniston, AL · On-site
$7.25 - $10/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Quick apply
Customer Service
Anniston, AL · On-site
$7.25 - $10/hr
Interaction with customers: receiving orders, processing sales and monies and managing customer issues. * Preparation of products. * Maintaining quality of product. * Monitoring all service equipment.
Customer Service
Sylacauga, AL · On-site
$13 - $17.75/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Services, LLC (collectively, "Pizza Hut"), are proud to be an equal opportunity employer and is ...
Customer Service
Sylacauga, AL · On-site
$13 - $17.75/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Services, LLC (collectively, "Pizza Hut"), are proud to be an equal opportunity employer and is ...
Customer Service
Alexander City, AL · On-site
$13.75 - $18.50/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Services, LLC (collectively, "Pizza Hut"), are proud to be an equal opportunity employer and is ...
Customer Service
Alexander City, AL · On-site
$13.75 - $18.50/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Services, LLC (collectively, "Pizza Hut"), are proud to be an equal opportunity employer and is ...
Customer Service
Alexander City, AL · On-site
$13.75 - $18.50/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Quick apply
Customer Service
Alexander City, AL · On-site
$13.75 - $18.50/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Customer Service
Roanoke, AL · On-site
$14.25 - $19.50/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Quick apply
Customer Service
Roanoke, AL · On-site
$14.25 - $19.50/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Customer Service
$13 - $17.75/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Quick apply
Customer Service
$13 - $17.75/hr
As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Anniston, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Anniston, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Talladega, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Sylacauga, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Automotive Service Manager
Sylacauga, AL · On-site
Specific duties for this customer service role include, but are not limited to: * Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
Customer Service Manager information
See Lineville, AL salary details
$21.6K - $27.7K
5% of jobs
$27.7K - $33.8K
14% of jobs
$36.2K is the 25th percentile. Wages below this are outliers.
$33.8K - $39.9K
16% of jobs
The median wage is $45.5K / yr.
$39.9K - $46.1K
17% of jobs
$46.1K - $52.2K
12% of jobs
$52.2K - $58.3K
9% of jobs
$59.7K is the 75th percentile. Wages above this are outliers.
$58.3K - $64.4K
11% of jobs
$64.4K - $70.5K
6% of jobs
$70.5K - $76.7K
5% of jobs
$76.7K - $82.8K
2% of jobs
$82.8K - $88.9K
3% of jobs
$21.6K
$51.1K
$88.9K
How much do customer service manager jobs pay per year?
As of Sep 4, 2026, the average yearly pay for customer service manager in Lineville, AL is $51,057.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,100.00 and $61,600.00 per year, depending on experience, location, and employer.
What does a customer service manager do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by customer service managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
How much does a customer service manager get?
A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.
What are the duties of a customer service manager?
A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Lineville, AL?
The most popular types of Customer Service jobs in Lineville, AL are:
What job categories do people searching Customer Service Manager jobs in Lineville, AL look for?
The top searched job categories for Customer Service Manager jobs in Lineville, AL are:
What cities near Lineville, AL are hiring for Customer Service Manager jobs?
Cities near Lineville, AL with the most Customer Service Manager job openings:
Full-time
Re-posted 18 days ago
Job description
What You'll Do:
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.
What You'll Need:
• Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3-5+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
How You'll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
• Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
• Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
• Develop and implement customer service policies, procedures, and best practices.
• Handle complex or escalated customer complaints and ensure timely resolution.
• Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
• Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
• Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
• Train and onboard new customer service staff when necessary.
• Identify opportunities to improve customer experience and operational efficiency.
• Prepare reports on service performance and present insights to senior management.
What You'll Need:
• Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
• 3-5+ years of experience in customer service, with at least 1-2 years in a leadership or supervisory role.
• Strong leadership, communication, and conflict resolution skills.
• Experience with ERP systems (Oracle) and CRM platforms.
• Ability to analyze performance metrics and drive improvements.
• Excellent organizational and problem-solving skills.
• Customer-focused mindset with a commitment to service excellence.
How You'll Shine:
• Experience managing multi-channel customer support teams.
• Knowledge of customer experience (CX) strategies and service optimization.
• Ability to work in a fast-paced, high-volume environment.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
About Arcosa Lightweight
Sourced by ZipRecruiter
Arcosa Lightweight, located in Dallas, TX, US, is a leading company in the construction materials industry. Its specialization lies in the production of rotary kiln expanded shale and clay lightweight aggregates used for concrete construction and infrastructure development. The company is a division of Arcosa Inc., a provider of infrastructure-related products and solutions with leading positions in construction, energy, and transportation markets. Arcosa Lightweight was formed from the legacy Trinity Construction Materials business, split-off in November 2018, to forge a new era of growth and customer focus.
Industry
Construction materials wholesalers
Company size
201 - 500 Employees
Headquarters location
Dallas, TX, US
Year founded
2018