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Customer Service Manager Jobs in Lee, MA (NOW HIRING)

Burlington

Operations/Service Manager

Lenox Dale, MA · On-site

$19 - $26.50/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Burlington

Operations Service Manager

Sheffield, MA

$21 - $29/hr

A Day in the Life Lead the Customer Service and Cashier teams, driving compliance to company ... Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process ...

Empire Merchants North

Customer Service

Coxsackie, NY · Hybrid

$19/hr

We are seeking a motivated candidate to fill a Customer Service position to provide prompt, professional support to our customers. This position holds excellent learning opportunities for a motivated ...

Empire Merchants North

Customer Service

Coxsackie, NY · Hybrid

$19/hr

We are seeking a motivated candidate to fill a Customer Service position to provide prompt, professional support to our customers. This position holds excellent learning opportunities for a motivated ...

Empire Merchants North

Customer Service

Coxsackie, NY · On-site

$19/hr

We are seeking a motivated candidate to fill a Customer Service position to provide prompt, professional support to our customers. This position holds excellent learning opportunities for a motivated ...

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee ... Ability to take direction from management * Must be 16 years of age or older to be considered

Walgreens

Customer Service Associate

Hudson, NY · On-site

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Williamstown, MA · On-site

$14.50 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Chatham, NY

$16 - $22/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Chatham, NY · On-site

$16 - $22/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Pittsfield, MA · On-site

$16.25 - $22.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Williamstown, MA · On-site

$14.50 - $19.75/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Hudson, NY

$14.50 - $20/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Pittsfield, MA · On-site

$16.25 - $22.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Pittsfield, MA · On-site

$16.25 - $22.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Pittsfield, MA · On-site

$16.25 - $22.25/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Burlington

Operations/Service Manager II

Monterey, MA · On-site

$21 - $29/hr

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards ... Manage the overall execution of operations and receiving SOPS. * Lead the overall receiving process ...

Walgreens

Customer Service Associate

Hudson, NY · On-site

$16 - $18/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... Provides customer service in the photo area, including digital passport photo service, poster print ...

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Customer Service Manager information

See Lee, MA salary details

$26.3K

$62.4K

$108.6K

How much do customer service manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer service manager in Lee, MA is $62,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,100.00 and $75,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Lee, MA?

The most popular types of Customer Service jobs in Lee, MA are:

What cities near Lee, MA are hiring for Customer Service Manager jobs?

Cities near Lee, MA with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Lee, MA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $62,365 per year, or $30 per hour.

Customer Service Representative

Hudson, NY • On-site

Craftech Industries Inc.
Plastics Product Manufacturing • 11 - 50 employees
Learn more about Craftech Industries Inc.external

$20/hr

Full-time

Posted 27 days ago

Job description

Title:Customer Service Representative

Reports to:Customer Service Manager

Department:Sales Department

Who we are:

Craftech Industries, Inc. is a privately owned and operated custom plastic hardware manufacturing company. We pride ourselves in manufacturing top-quality molded and machined parts at competitive prices while offering exceptional customer service with our staff of qualified technicians. The mission of Craftech Industries, Inc. is to meet our customers’ requirements through technical guidance, process control, quality control, on-time delivery, customer service, and continuous improvement.

Summary - Job Responsibilities – Activities:
  • Opens and updates customer accounts by recording information
  • Provides technical data, responds to inquiries with product quotations, addresses customer requests related to quotations, samples, orders and expedites.
  • Contract review, data entry of orders and order changes
  • Resolves product problems by clarifying customer complaints, determining the cause and responding with the best solution.
  • Occasional travel required
  • Other duties as assigned
    • Education - Experience:
  • High school diploma or Equivalent
  • Previous Customer Service experience
    • Required Skills, Competencies, Authorities and Training Needs:
  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Phone, Computer and General Office Skills (Data Entry, use of email, word processing, copier, fax, filing), MultiTasking
    • Any other training requirements / comments:

    Training on in house software system, contract review, product line, plastic attributes

    Any other training requirements / comments

    Use of internal software system for purchasing.

    PHYSICAL REQUIREMENTS:

    Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arms and/or leg controls requires exertion of forces greater than that for the ability to sit, stand, walk, talk, and hear. Ability to climb, balance, stoop, kneel, crouch, reach, and use fingers. Ability to pull, push and lift objects. Ability to grasp and feel.

    Equal Employment Opportunity Statement:

    Craftech is an equal employment opportunity employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin or ancestry, physical or mental disability, military status, veteran status, marital status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the operations of Craftech are prohibited from engaging in this type of conduct. In addition, Craftech has adopted an affirmative action plan. Please contact the Director of People and Culture for further information about this program.

    In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Craftech will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on Craftech. Any qualified applicant or Employee with a disability who requires an accommodation in order to perform the essential functions of the job should contact the Director of People and Culture and request an accommodation. Decisions on employment and promotion are based upon selecting the best qualified individual overall for the position. This policy applies to all terms, conditions, and privileges of employment and all policies of Craftech Industries Inc.

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