Customer Service Manager
Fairfield, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Fairfield, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Cincinnati, OH · On-site
$50K - $60K/yr
The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible ...
Customer Service Manager
Cincinnati, OH · On-site
$50K - $60K/yr
The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible ...
Customer Service Manager
Cincinnati, OH · On-site
$50K - $60K/yr
The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible ...
Customer Service Manager
Cincinnati, OH · On-site
$50K - $60K/yr
The Customer Service Manager leads a team of Customer Service Representatives to provide exceptional service to customers while overseeing office and administrative duties. The role is responsible ...
Customer Service Manager
West Chester, OH · On-site
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
Customer Service Manager
West Chester, OH · On-site
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
Customer Service Manager
West Chester, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
West Chester, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
Quick apply
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
Customer Service Manager
West Chester, OH · On-site
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
Quick apply
Customer Service Manager
West Chester, OH · On-site
... with customer. • Responsible for end-to-end proposal management. • Responsible accurate Salesforce data management. • Excellent interpersonal and service recovery skills. Able to maintain ...
Customer Service Manager
West Chester, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
West Chester, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
Fairfield, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
Fairfield, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
Middletown, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Middletown, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
... customer. * Responsible for end-to-end proposal management. * Responsible accurate Salesforce data management. * Excellent interpersonal and service recovery skills. Able to maintain composure during ...
... customer. * Responsible for end-to-end proposal management. * Responsible accurate Salesforce data management. * Excellent interpersonal and service recovery skills. Able to maintain composure during ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW • As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." • You will inspire the entire ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager
Hamilton, OH · On-site
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
POSITION OVERVIEW As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the entire restaurant ...
Customer Service Manager information
See Hamilton, OH salary details
$22.8K - $29.3K
5% of jobs
$29.3K - $35.8K
14% of jobs
$38.3K is the 25th percentile. Wages below this are outliers.
$35.8K - $42.3K
16% of jobs
The median wage is $48.1K / yr.
$42.3K - $48.7K
17% of jobs
$48.7K - $55.2K
12% of jobs
$55.2K - $61.7K
9% of jobs
$63.1K is the 75th percentile. Wages above this are outliers.
$61.7K - $68.2K
11% of jobs
$68.2K - $74.6K
6% of jobs
$74.6K - $81.1K
5% of jobs
$81.1K - $87.6K
2% of jobs
$87.6K - $94.1K
3% of jobs
$22.8K
$54K
$94.1K
How much do customer service manager jobs pay per year?
As of May 28, 2026, the average yearly pay for customer service manager in Hamilton, OH is $54,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,200.00 and $65,200.00 per year, depending on experience, location, and employer.
What Do Customer Service Managers Do?
As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.
What are the key skills and qualifications needed to thrive as a Customer Service Manager, and why are they important?
To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.
What are some common challenges faced by Customer Service Managers and how can they be addressed?
Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.
What does a Customer Service Manager do?
A Customer Service Manager oversees a team of customer service representatives and ensures that customers receive excellent service and support. They handle escalated issues, train staff, monitor performance metrics, and implement strategies to improve customer satisfaction. Additionally, they may be responsible for developing customer service policies and liaising with other departments to resolve complex problems. Their main goal is to maintain high levels of customer loyalty and ensure that company standards are met.
What is the difference between Customer Service Manager vs Customer Support Supervisor?
| Aspect | Customer Service Manager | Customer Support Supervisor |
|---|---|---|
| Responsibilities | Oversees customer service teams, develops policies, manages escalations | Supervises support agents, handles daily customer issues, ensures team performance |
| Required Credentials | Typically requires a bachelor's degree, experience in customer service | Often requires experience in support roles, some roles prefer certifications |
| Work Environment | Office-based, managerial setting, strategic planning | Support centers, call centers, team supervision |
| Industry Usage | Common in retail, tech, finance, and service industries | Common in tech, telecom, and service sectors |
The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.
More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Hamilton, OH? The most popular types of Customer Service jobs in Hamilton, OH are:
What are popular job titles related to Customer Service Manager jobs in Hamilton, OH? For Customer Service Manager jobs in Hamilton, OH, the most frequently searched job titles are:
What job categories do people searching Customer Service Manager jobs in Hamilton, OH look for? The top searched job categories for Customer Service Manager jobs in Hamilton, OH are:
What cities near Hamilton, OH are hiring for Customer Service Manager jobs? Cities near Hamilton, OH with the most Customer Service Manager job openings:
Other
Medical, Dental, Vision, Retirement
Posted 3 days ago
Wendy's rating
4.7
Based on 2,272 frontline employees who took The Breakroom Quiz
76th of 104 rated fast food restaurants
Job description
What you'll doFamilies come in all shapes and sizes. And that includes Wendy's family - the people you work with as Wendy's Shift Leader. The stuff you want - like fun people, quality food, and a paycheck - is done.
We believe our people are our greatest asset and that through them, we create purpose and opportunity. We believe in driving sales and generating employee growth. We offer our Shift Managers the opportunity to grow and develop to their personal level.
POSITION OVERVIEW
As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer."
You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty
You will lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service
You will be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations
You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant
What you can expectShift Leaders are an integral part of the restaurant management team. Shift Leaders provide direction, training and the expertise required to ensure the customer's expectations are exceeded and each shift they oversee achieves its business goals.Weekly Pay!
Competitive pay
Medical, dental, vision, RX
401K
Flexible Schedules we want you to have adventures outside of work
Discounted Meals
Advancement opportunities within our Management Career Path
We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's
What we expect from youIf a Wendy's restaurant were a person, it would be you: fun, fast and friendly, whatever situation comes up with a customer - good or bad - you handle it like a boss. You get how things work here, and make sure new team members know it, too. You make sure food safety standards and procedures are on point.Min 1 year restaurant experience preferred
6 months or more of restaurant, retail, customer service focused, or equivalent experience
Must be at least 18 years of age
HS diploma or equivalent & possess all documents required by state and federal law
Ability to multi-task while maintaining composure and giving sound advice and direction
Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
Ability to work, concentrate and perform duties accurately in a fast-paced environment
Must be able to stand for prolonged periods of time
Use restaurant equipment such as a headset, register or grill
Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
Must be available to report for work promptly and regularly
Must have or be willing to obtain ServSafe certification by end of training
If we've just described you, text WEN98 to 25000 to apply now!
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.
This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.
About Wendy's
Sourced by ZipRecruiter
Wendy's is an internationally recognized fast-food chain headquartered in Dublin, Ohio, US. Falling under the industry of food services, the company began its journey in 1969 and was founded by Dave Thomas, who named the restaurant after his fourth daughter Wendy. The core offerings of Wendy's include a variety of quality-made, signature items such as ‘old-fashioned hamburgers’, ‘frosty desserts’, chicken sandwiches, salads, and breakfast menu among others. Continually striving for the best, the company's mission is to deliver superior quality products and services for their customers and communities through leadership, innovation, and partnerships. Wendy's has marked many achievements over the years, one of their notable accomplishments includes becoming the third-largest burger fast-food chain in the world proving their popularity among the masses.
Industry
Food services and drinking places
Company size
10,000+ Employees
Headquarters location
Dublin, OH, US
Year founded
1969