Customer Service Manager Jobs in Grove, OK (NOW HIRING)

R10094359 Automation Service Manager (Open)
Location:
Tulsa, OK - Peoria - Cust. installations
How will you CONTRIBUTE and GROW?
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.
At Airgas, we RESPECT, HONOR and VALUE diversity.
Airgas is Hiring for a Automation Service Manager in Tulsa, OK!
We are looking for you!

• Comprehensive Family Benefits:Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents:We offer a 14-week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.
• Work Schedule: Monday - Friday 8:00 am to 5:00 pm, with 75 percent travel and overnight stays.

Recruiter: Tammie Stacye/tammie.stacye@airgas.com
The Automation Service Manager primary responsibilities include but not limited to, supporting the maintenance, repair, and service operations for CNC plasma, robotic plasma systems, and robotic welding systems. The Automation Service Manager will support and guide a team of service technicians, facilitating excellent service delivery, efficiency, and compliance with safety standards utilizing their education and related experience in CNC cutting systems and robotic welding technologies, coupled with the daily duties associated with supporting the performance of the Service Technician Team.

• Team Guidance & Collaboration: Support, mentor, and guide a team of service technicians responsible for the installation, repair, and maintenance of CNC plasma, robotic plasma systems, and robotic welding systems.
• Service Operations Management: Facilitate timely and effective service delivery, supporting all aspects of repair, preventive maintenance, and technical support for clients' automation systems.
• Workplace Safety: Foster and nurture a safety-first culture across all service activities, supporting adherence to safety protocols, personal protective equipment (PPE) usage, and regulatory compliance. Conduct regular safety training, audits, and drills to minimize risks associated with CNC and robotic system operations.
• Technical Expertise: Provide expert guidance on troubleshooting, system diagnostics, and repair of CNC and robotic systems. Assist technicians with complex issues and escalations.
• Leverage Service for Business Growth: Identify opportunities during service interactions to promote and recommend Airgas' gas products and hardgoods. Collaborate with sales teams to ensure that service activities contribute to overall business growth, driving sales of gasses, consumables, and welding-related products.
• Customer Support: Build strong relationships with clients, ensuring their needs are met and issues resolved promptly. Act as the primary point of contact for high-priority service issues.
• Training & Development: Develop and implement training programs for service technicians to ensure their skills remain up-to-date with evolving technologies.
• Safety & Compliance: Facilitate compliance with company safety policies and industry regulations, including OSHA and other relevant guidelines across all service activities.
• Resource Management: Allocate resources effectively to meet service demand, supporting optimal utilization of personnel and equipment.
• Continuous Improvement: Review and improve service procedures and workflows to enhance efficiency, reduce downtime, and facilitate high-quality service delivery.
• Vendor Relations: Work with equipment manufacturers and vendors to ensure parts availability, technical support, and product updates.

Are you a MATCH?
Required Qualifications:

• Minimum of 5 years of experience managing service teams in an industrial or automation setting.
• Extensive knowledge of CNC plasma cutting systems, robotic plasma systems, and robotic welding systems.
• Strong problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Proven leadership experience with the ability to motivate and manage a team of skilled technicians.
• Demonstrated commitment to workplace safety, with experience implementing and overseeing safety programs.
• Candidates must have valid employment authorization in the U.S. and must not require visa sponsorship now or in the future. This position is not open for non-immigrant visa sponsorship.
• Familiarity with industry safety standards and regulations, including OSHA.
• Excellent communication and customer service skills.
• Ability to manage multiple projects and prioritize tasks in a fast-paced environment.

Preferred Qualifications:

• Certifications related to CNC or robotic system maintenance, programing and repair.
• Proficiency with service management software and tools.

Benefits
We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees.
Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees' dependents, and an Airgas Scholarship Program for dependent children.
Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.
Your DIFFERENCES enhance our PERFORMANCE
At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Airgas
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.
Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.
Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.
Equal Employment Opportunity Information
We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.
Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.
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