ZipRecruiter

Log In

1

Customer Service Manager Jobs in Edmond, OK (NOW HIRING)

LHH US

Customer Service Manager

Oklahoma City, OK

$90K - $95K/yr

LHH Recruitment Solutions is partnering with a well established growing client in the Oklahoma City, OK area to find an experienced Customer Service Manager to lead and develop a customer support ...

New

LHH US

Customer Service Manager

Oklahoma City, OK

$90K - $95K/yr

LHH Recruitment Solutions is partnering with a well established growing client in the Oklahoma City, OK area to find an experienced Customer Service Manager to lead and develop a customer support ...

New

Leeds West Groups (LWG)

Service Manager

Yukon, OK · On-site

Manage the service department's daily operations, including scheduling, staffing, customer ... Provide legendary customer service and ensure customer satisfaction through professional and ...

lwg

Service Manager

Yukon, OK · On-site

Manage the service department's daily operations, including scheduling, staffing, customer ... Provide legendary customer service and ensure customer satisfaction through professional and ...

Bridgestone Americas, Inc

Service Manager

Oklahoma City, OK · On-site

$18.54 - $27.81/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Bridgestone

Service Manager

Oklahoma City, OK

$18.54 - $27.81/hr

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of ... Develop understanding of business operations in the automotive service environment from proficient ...

Deep South Equipment

Be Seen First

Service Manager

Oklahoma City, OK · On-site

Maintain customer relations by resolving customers ' problems/disputes through continual ... Manage warranty work and claims to the satisfaction of customers and the company. * Monitor all ...

Sunbelt Rentals

Service Manager

Yukon, OK

$25.71 - $35.35/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... service are what truly distinguish us from the competition. We pride ourselves on investing in our ...

Sunbelt Rentals

Service Manager

Yukon, OK · On-site

$25.71 - $35.35/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Manage equipment and material resources efficiently to meet project demands * Coordinate logistics ...

Sunbelt Rentals, Inc.

Service Manager

Yukon, OK · On-site

$25.71 - $35.35/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... service are what truly distinguish us from the competition. We pride ourselves on investing in our ...

Sunbelt Rentals

Service Manager

Yukon, OK

$25.71 - $35.35/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... service are what truly distinguish us from the competition. We pride ourselves on investing in our ...

next page

Showing results 1-20

All JobsCustomer Service JobsCustomer Service Manager JobsCustomer Service Manager Jobs in Edmond, OK

Customer Service Manager information

See Edmond, OK salary details

$21.4K

$50.8K

$88.4K

How much do customer service manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer service manager in Edmond, OK is $50,776.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,900.00 and $61,300.00 per year, depending on experience, location, and employer.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

How much does a customer service manager get?

A customer service manager's average salary varies by location and experience but typically ranges from $45,000 to $80,000 annually. In larger organizations or with more experience, salaries can exceed $100,000, especially when including bonuses and benefits.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.
More about Customer Service Manager jobs

What are the most commonly searched types of Customer Service jobs in Edmond, OK?

The most popular types of Customer Service jobs in Edmond, OK are:

What are popular job titles related to Customer Service Manager jobs in Edmond, OK?

For Customer Service Manager jobs in Edmond, OK, the most frequently searched job titles are:

What job categories do people searching Customer Service Manager jobs in Edmond, OK look for?

The top searched job categories for Customer Service Manager jobs in Edmond, OK are:

What cities near Edmond, OK are hiring for Customer Service Manager jobs?

Cities near Edmond, OK with the most Customer Service Manager job openings:

Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Edmond, OK as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $52,402 per year, or $25.2 per hour.

Customer Service Manager

LHH US

Oklahoma City, OK

$90K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

LHH Recruitment Solutions is partnering with a well established growing client in the Oklahoma City, OK area to find an experienced Customer Service Manager to lead and develop a customer support team while driving service excellence and operational efficiency.
The ideal candidate is a hands-on leader who enjoys coaching, mentoring, and developing employees while maintaining a high standard of customer service.
Responsibilities
  • Lead, coach, and develop a team of Customer Service Representatives.
  • Oversee customer service operations, including order entry, customer inquiries, and issue resolution.
  • Partner with supervisors of an established offshore team.
  • Monitor team performance, customer interactions, and call quality to ensure service standards are met.
  • Provide ongoing coaching, training, and performance feedback to team members.
  • Support front-line customer interactions and assist with escalated customer concerns.
  • Drive proactive customer outreach efforts, including renewals, account check-ins, and relationship management.
  • Assist in the implementation and optimization of new customer service channels, including live chat support.
  • Develop and improve customer service processes to enhance efficiency and customer satisfaction.
  • Track key performance metrics and recommend improvements where needed.
Qualifications
  • Bachelor's degree preferred.
  • Previous experience leading or supervising customer service teams.
  • Strong people leadership, coaching, and employee development skills.
  • Experience monitoring calls, providing feedback, and improving team performance.
  • Excellent communication, problem-solving, and relationship-building abilities.
  • Experience in order entry, customer support, or customer operations environments preferred.
  • Ability to manage multiple priorities in a fast-paced environment.
Benefits:
  • Medical, dental, vision insurance
  • 401K Matching
  • Paid time off
If interested in the above position, please apply today.
Pay Details: $90,000.00 to $95,000.00 per year
Search managed by: Jennifer Lansford
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
LHH logo

About LHH

Sourced by ZipRecruiter

LHH Recruitment Solutions is a division of the Adecco Group, the world's leading HR Solutions provider and the 7th best workplace in the world. We are an industry leader in temporary and permanent recruitment within accounting and finance. We work with premier clients, from small businesses to Global Fortune 500 companies, and we know that every opening is more than a job, and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right Solutions gives clients and candidates the right fit to succeed. We are an evolving organization and take pride in a culture of trust, where we celebrate diversity, equality and inclusion. We always put our people first, drive a growth mindset and foster a collective spirit. We understand that talent and potential come from every section of society, regardless of gender, race, age, or physical ability. At the Adecco Group, we are committed to making the future work for everyone!

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

View All LHH Jobs