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Customer Service Manager Jobs in Gordon, GA (NOW HIRING)

AREY Group Management

Service Manager

Macon, GA

$25 - $30/hr

Service Manager Lofts at Mercer Village I, II amp; Tatnall - Student Housing Macon GA AREY Group ... Train maintenance staff for technical, safety, customer service and general team skills in ...

Pro-Tech Services- Plumbing, Heating, & Air

Be Seen First

Plumbing Service Manager

Macon, GA · On-site

$80K - $90K/yr

Plumbing Service Manager ProTech Plumbing - Macon, Georgia Pay Range $80,000-$90,000 + Great Bonus ... an exceptional customer experience. We are looking for a strong leader who thrives in ...

Pro-Tech Services- Plumbing, Heating, & Air

Be Seen First

Plumbing Service Manager

Macon, GA · On-site

$80K - $90K/yr

Plumbing Service Manager ProTech Plumbing - Macon, Georgia Pay Range $80,000-$90,000 + Great Bonus ... an exceptional customer experience. We are looking for a strong leader who thrives in ...

Pizza Hut

Customer Service

Macon, GA · On-site

$13.50 - $18.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a ... Brands, Inc. (including its subsidiaries Yum Restaurant Services Group, LLC ("YRSG") and Yum ...

Arnold Family of Restaurants, LLC

Customer Service

Macon, GA

$13.50 - $18.50/hr

As a Pizza Hut team member, you can be the smiling face that greets and serves the customers or a cook who make things happen in the kitchen. Working with us will give you the financial rewards and ...

dbi

Customer Service Representative

Macon, GA · On-site

$15.25 - $20.75/hr

The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines ...

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Customer Service Manager information

See Gordon, GA salary details

$23K

$54.4K

$94.8K

How much do customer service manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for customer service manager in Gordon, GA is $54,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Manager vs Customer Support Supervisor?

AspectCustomer Service ManagerCustomer Support Supervisor
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsSupervises support agents, handles daily customer issues, ensures team performance
Required CredentialsTypically requires a bachelor's degree, experience in customer serviceOften requires experience in support roles, some roles prefer certifications
Work EnvironmentOffice-based, managerial setting, strategic planningSupport centers, call centers, team supervision
Industry UsageCommon in retail, tech, finance, and service industriesCommon in tech, telecom, and service sectors

The Customer Service Manager focuses on strategic leadership and policy development, overseeing the entire customer service operation. In contrast, the Customer Support Supervisor handles daily team supervision and direct customer interactions. Both roles require customer service experience, but the manager's role is more strategic, while the supervisor's role is more operational.

What are some common challenges faced by customer service managers and how can they be addressed?

Customer Service Managers often face challenges such as handling high-stress situations, managing team performance, and balancing customer satisfaction with company policies. To address these issues, effective managers implement regular training sessions, set clear expectations, and foster open communication within their teams. They also use data-driven approaches to monitor service quality and identify areas for improvement, while supporting staff through coaching and recognition programs. Building a positive team culture and actively seeking feedback from both customers and employees can help managers overcome these challenges and drive continuous improvement.

What are the key skills and qualifications needed to thrive as a customer service manager, and why are they important?

To thrive as a Customer Service Manager, you need strong leadership, problem-solving abilities, and experience in customer service, often backed by a bachelor's degree or equivalent work experience. Familiarity with CRM software (such as Salesforce or Zendesk), data analysis tools, and customer feedback systems is typically required. Exceptional communication, conflict resolution, and team motivation skills help someone excel in this role. These competencies are crucial for ensuring high customer satisfaction, efficient team operations, and continuous service improvement.

What are the duties of a customer service manager?

A customer service manager oversees a team responsible for addressing customer inquiries, resolving complaints, and ensuring high service quality. They develop policies, monitor performance metrics, train staff, and collaborate with other departments to improve customer satisfaction and operational efficiency.

What does a customer service manager do?

As a customer service manager, your job is to train the rest of the customer service staff and help develop their skills. You may help them learn how to greet customers, how to assist customers with problems, and how to remain professional when dealing with demanding customers. As a manager, your job also includes helping meet customer satisfaction targets, improving customer loyalty, and supporting the actions of the sales departments. Customer service managers often make recommendations for improving performance and work with the human resources department to hire employees and make decisions on disciplinary matters. You also provide direct customer service during staffing shortages or times of unusually high call volume.

More about Customer Service Manager jobs
What are the most commonly searched types of Customer Service jobs in Gordon, GA? The most popular types of Customer Service jobs in Gordon, GA are:
What job categories do people searching Customer Service Manager jobs in Gordon, GA look for? The top searched job categories for Customer Service Manager jobs in Gordon, GA are:
What cities near Gordon, GA are hiring for Customer Service Manager jobs? Cities near Gordon, GA with the most Customer Service Manager job openings:
Customer Service Manager jobs near you
Infographic showing various Customer Service Manager job openings in Gordon, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $54,434 per year, or $26.2 per hour.

Service Manager

AREY Group Management

Macon, GA

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 27 days ago

Job description

Service Manager
Lofts at Mercer Village I, II amp; Tatnall - Student Housing
Macon GA
AREY Group, LLC
At AREY Group, we're not your average property management group - we're a dynamic real estate crew with a knack for growth and innovation. With a goal to scale up to 10,000 units in the next decade, we're dedicated to providing the tools and resources to fuel this exciting journey!
Our communities are more than just buildings; they're inspired by the allure of chic boutique hotels and infused with the warm, welcoming atmosphere that we all crave. But here at AREY, we know the real magic lies in our people. That’s why we’re all about creating a culture you want to be a part of. Whether it’s launching the newest AI tool to make your job easier, bringing everyone together for fun events and celebrations, or never missing a birthday - when you join us, you're not just an employee - you're a valued member of our work family with a shared commitment to growing and succeeding together.
Because of that, we are on the hunt for go-getters ready to embark on a career adventure with us!
We are seeking a skilled Maintenance Supervisor to join our team. The Maintenance Supervisor will be responsible for overseeing and performing a variety of technical and mechanical tasks to ensure our community meets our standards for cleanliness, safety, and functionality.
Essential Duties and Responsibilities
  • The essential functions include, but are not limited to the following:
  • Provide leadership and problem-solving skills to all maintenance teams as assigned
  • Train maintenance staff for technical, safety, customer service and general team skills in accordance with Company policy
  • Provide clear and consistent feedback to community maintenance staff members while promoting teamwork in a collaborative environment
  • Assist the Community Manager in preparation and adherence to annual maintenance and community budgets. Control expenditures to help the community meet financial objectives.
  • Accountable for the overall financial performance and goal attainment it relates to maintenance
  • Complete and document service requests in the property management software
  • Participate in an ongoing community improvement plan and preventative maintenance program
  • Ensure that lofts are market ready in five business days and in accordance with Company policy
  • Remove and transfer heavy appliances and equipment from storage area to loft (or vice versa) as circumstances warrant. Assists in moving abandoned furniture, appliances, etc. to dumpster when necessary.
  • Identify, document, and communicate any energy savings opportunities that can decrease community energy consumption to the Community Manager
  • Execute tasks on cleanliness and overall appearance of the community grounds, amenities, building exteriors, loft interiors, breezeways, curbs, signage, leasing office, central garbage areas/trash compactor, parking lots, and other buildings and common areas to meet and exceed AREY Group standards
  • Ensure all materials and services meet quality standards, scope and specifications in accordance with Company policy
  • Diagnose and perform daily and as directed, maintenance/repair on the following:
    • Electrical and plumbing (including water lines)
    • A/C and heating systems
    • Appliances, electric water heaters
    • Stairs, gates, fences, patios, railings
    • Tile, carpet, flooring
    • Roofing, gutters, fasteners
    • Interior/exterior lights
    • Fireplaces, ceiling fans
    • Gas fixtures and appliances (where applicable)
    • Shutters, doors, cabinets, windows, sliding glass doors
    • Door deadbolts, hardware, and locks
    • Security systems (where applicable)
    • Ceiling leaks
    • Walls
    • Pool areas, tile, Jacuzzi, pool furniture
  • Maintain a clean and orderly work area and maintenance shop in adherence with Company policy and ensure that storage areas, shops, etc. remain locked when not in use
  • Maintain proper levels of inventory and order maintenance supplies as needed with the Community Manager’s approval
  • Assist the Community Manager as directed in obtaining bids and interacting with contractors
  • Remain knowledgeable of competitive pricing of supplies and services
  • Maintain working knowledge and follow pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials, including solvents, flammables, caustics, and freon
  • Adhere to and comply with Company safety policy and wear personal protective equipment (PPE) as directed
  • Maintain awareness of all utility meter cut-offs, loft and fixture cut-offs, sewer cleanouts, etc.
  • Maintain knowledge and understanding of the Emergency Preparedness Plan (“EPP”) and procedures for the community you are assigned
  • Maintain courteous and helpful demeanor with all residents, prospective residents, co-workers, vendors, etc.
  • Ensure preventative maintenance is planned and performed in accordance with Company policy and schedules are followed
  • Assist with resident functions as required, including set up and clean up and act as a team member with all associates of the management staff
  • Adhere to a schedule, be prompt, on time and maintain regular attendance
  • Must have reliable mode of transportation at all hours
  • Must have mode of communication in which to be contacted at home and to respond in cases of emergency
  • Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the community
  • Responsible for seeking educational opportunities and information to stay updated on current best-practices and regulations related to job duties
  • Must be willing to perform work at or be assigned to other communities as needed
  • Must be available and willing to answer 24-hour maintenance emergency calls, calls outside of “business hours”, trips to pick up supplies etc. which may require travel to perform work at other properties in the geographic area
  • Other duties as assigned.
Knowledge, Skills and Abilities:
  • Responsible for thorough knowledge and adherence to Sierra Property Management Company policy
  • OneSite/RealPage experience preferred
  • Ability to take and give direction and work independently
  • Ability to coach, direct, train, and develop team members
  • Ability to communicate clearly and professionally in English in both written and verbal form with residents, co-workers, and vendors
  • General knowledge of building codes and laws applicable to the community. (i.e. freon recovery, electrical, plumbing, swimming pools)
  • Ability to work outdoors and/or without air conditioning for extended periods of time
  • Ability to operate standard maintenance equipment in a proper and safe manner including but not limited to:
  • General hand tools
  • Appliance Dolly
  • A/C gauges and cleaning chemicals
  • Electric power tools
  • Ladders including extension ladder
  • Gas and electric powered hand-held chain saw and/or pole saw
  • Mower (hand-push and riding)

Education And Experience
  • High school diploma required and professional knowledge of all trades/maintenance discipline.
  • Up-to-Date Universal type EPA Certification required
  • Swimming Pool Certification required
  • College degree and/or certifications are a plus.
  • At least 5 years of experience in apartment maintenance or related field

Requirements:
  • Strong HVAC experience
  • Strong electrical experience and trouble shooting skills, licensed preferred
  • Strong plumbing experience and trouble shooting skills, licensed preferred
  • Must have proper tools, meters, gauges and power tools required for all trades
  • Must possess and maintain a valid driver’s license and adequate car insurance
  • Must have reliable transportation
  • Must be available for weekend, holiday and evening work as needed
  • Travel and overnight stays are limited but may be required
  • Must always maintain a professional appearance and demeanor

Here are just a few of our Perks:
12 Paid Holidays + Birthday + Floating Holiday
  • 3 weeks Paid Time Off in the first year of service! Tiered structure that advances based on Tenure
  • Cell Phone Stipend
  • Comprehensive Medical, Dental and Vision Plans (available first day of month after hire)
  • Company Paid Life Insurance
  • Tuition Reimbursement for Certifications and Licensing
  • Company Bonus Plans
  • Salary - $28-$30 hourly; Compensation commensurate with experience
  • And so much more!

AREY Group is an Equal Opportunity Employer.

This job posting highlights the key responsibilities, qualifications, and company culture that make AREY Group an attractive place to work. It emphasizes the opportunity for career growth and the importance of fostering a supportive and engaging workplace environment.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms above the shoulder; climb stairs; talk or hear. The employee must be able to lift up to 150 pounds.

Other duties
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

If you have a passion for maintaining safe and beautiful communities, possess strong technical skills, and enjoy working in a collaborative environment, we want to hear from you! Please submit your resume today.

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